Gandalf IT Services scorecard

Company Overview

Gandalf IT Services is a BPO company headquartered in 90, Sector 44, Gurgaon, Haryana, 122004, 122004, Gurugram, Haryana, India, founded in 2016, with approximately 50-99 employees. They specialize in Sales & Marketing, Finance & Accounting, Outbound Sales, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Centered on innovation, efficiency, and customer satisfaction, the organization delivers a wide array of solutions tailored to meet the unique needs of its clients. Established with the goal of empowering organizations through technology, Gandalf solutions blends industry knowledge with advanced solutions. The organization strives to improve operational efficiency, stimulate growth, and promote innovation for businesses across multiple industries. Gandalf solutions operates as top provider of IT solutions and digital transformation, committed to assisting businesses in navigating the digital world. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: customer-engagement. Voice: cost-effective. Voice: growth-oriented. Client Value Proposition: Summary: Public-facing descriptions suggest the company offers outsourced customer engagement support with a sales emphasis and a broad service mix that can cover front-office and back-office needs.. Value Points: Title: Customer engagement support. Value Points: Description: Provides inbound and outbound service coverage for outsourced operations.. Value Points: Title: Sales-oriented delivery. Value Points: Description: Public descriptions highlight tele-sales and sales-focused BPO activity.. Value Points: Title: Operational flexibility. Value Points: Description: Back-office and consulting services broaden the engagement scope beyond call handling.. Company Overview: Highlights: Full-service customer engagement centre. Highlights: Publicly listed in a BPO/outsourcing directory. Highlights: Headquarters in Gurugram, Haryana, India. Highlights: Public website and LinkedIn company page. Description: Gandalf IT Services LLP is presented publicly as a full-service customer engagement centre offering outsourced inbound, outbound, back office, and consulting services. Its Outsource Accelerator directory profile lists a headquarters in Gurugram, Haryana, India and a public website and LinkedIn presence.. Competitive Differentiators: Differentiators: Title: Boutique positioning. Differentiators: Description: A public job listing describes the company as a boutique sales-focused BPO based in Gurgaon, indicating a smaller, specialized operating model.. Differentiators: Title: Sales-focused outsourcing. Differentiators: Description: Public sources emphasize tele-sales and customer engagement work for domestic and international clients.. Differentiators: Title: Broad customer engagement scope. Differentiators: Description: The company markets inbound, outbound, back-office, and consulting services rather than a single narrow function.. Key Firmographics: Founded Year: 2016. Sectors Display: Outsourcing. Sectors Display: Offshoring. Sectors Display: Consulting. Sectors Display: Transformation. Sectors Display: BPO. Headquarters Display: Gurugram, Haryana, India. Employee Count

Strengths

• Brand Profile: Voice: professional. Voice: customer-engagement. Voice: cost-effective. Voice: growth-oriented. (public_web; observed 2026-07-04)
• Client Value Proposition: Summary: Public-facing descriptions suggest the company offers outsourced customer engagement support with a sales emphasis and a broad service mix that can cover front-office and back-office needs.. Value Points: Title: Customer engagement support. Value Points: Description: Provides inbound and outbound service coverage for outsourced operations.. Value Points: Title: Sales-oriented delivery. Value Points: Description: Public descriptions highlight tele-sales and sales-focused BPO activity.. Value Points: Title: Operational flexibility. Value Points: Description: Back-office and consulting services broaden the. (public_web; observed 2026-07-04)
• Company Overview: Highlights: Full-service customer engagement centre. Highlights: Publicly listed in a BPO/outsourcing directory. Highlights: Headquarters in Gurugram, Haryana, India. Highlights: Public website and LinkedIn company page. Description: Gandalf IT Services LLP is presented publicly as a full-service customer engagement centre offering outsourced inbound, outbound, back office, and consulting services. Its Outsource Accelerator directory profile lists a headquarters in Gurugram, Haryana, India and a public website and LinkedIn presence.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 45

• egs: 37.5
• growth: 50
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 30.1
• digital_readiness: 46

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Gandalf IT Services's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Outbound Sales, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: Customer engagement and outsourcing services provider focused on inbound, outbound, back office, and consulting work, with India-based delivery and a public claim of India-and-Canada operations.. Market Signals: Listed in a BPO directory and presented as an outsourcing/offshoring services provider. Market Signals: Public materials frame the company as serving outsourced environments and digital transformation needs. Differentiators: Full-service customer engagement centre positioning. Differentiators: Service mix includes inbound, outbound, back office, consulting, and related BPO functions. Differentiators: Public emphasis on cost-effective workforce based in India. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer engagement. Categories: Services: Inbound support. Categories: Services: Outbound support. Categories: Name: Back-office operations. Categories: Services: Back office services. Categories: Name: Consulting. Categories: Services: Consulting services for outsourced environments. Executive Summary: Summary: Gandalf IT Services LLP appears to be a Gurgaon-based outsourcing provider focused on customer engagement and sales-oriented BPO work, with publicly visible offerings in inbound, outbound, back-office, and consulting services. Public sources also describe it as boutique and sales-focused, but detailed operating metrics are limited.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Service: Outbound Sales. Service: Sales & Marketing. Service: Recruitment. Service: Back Office. Service: Customer Support. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Manshu Singh. Executives: Title: Designated Partner. Executives: Name: Saakar Bagga. Executives: Title: Designated Partner. Reputation & Reviews: Summary: Public review evidence is limited. A Justdial listing shows positive

Geography

The public profile records headquarters as 90, Sector 44, Gurgaon, Haryana, 122004, 122004, Gurugram, Haryana, India. Countries listed in the structured record include -. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Gandalf IT Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 59 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Finance & Accounting
• Outbound Sales
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://gandalfservices.com

Email: info@outsourceaccelerator.com

Phone: 2074892

LinkedIn: https://www.linkedin.com/company/gandalf-it-services-llp/

Frequently Asked Questions

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