Extension 19 Answering Service scorecard

Company Overview

Extension 19 Answering Service is a BPO company, founded in 1974, with approximately 1-49 employees. They specialize in Finance & Accounting, Technical Support. They serve the E-commerce & Retail industries.

To do this, the organization delivers unique and personalized solutions that act as an extension of the client’s business. The organization prides itself on its partnerships and client retention. Training programs are tailored to each employee’s clientele so that they are sure to provide knowledgeable and accurate information to their client’s clients. Extension 19 focuses a lot of energy and human resources into streamlining its clients’ communications processes to help those clients have the time and resources to expand their businesses. This organization has been around for nearly 50 years and operates as well-known and trusted agency. This organization’s primary goal is to not only provide excellent customer service experiences but also to develop and nurture a relationship with each client. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Professional. Voice: Local-service oriented. Voice: Trust-focused. Voice: Human-centered. Tagline: We are 100% US-based service. Never Outsourced!. Imagery Style: Service-oriented and trust-forward; public text emphasizes human assistance and U.S.-based operations.. Client Value Proposition: Summary: Extension 19 positions itself as a cost-effective, always-available answering and receptionist partner that helps businesses avoid missed calls while delivering a human touch.. Value Points: Title: Missed-call reduction. Value Points: Description: Markets 24/7 live answering so callers can be reached when a business is unavailable.. Value Points: Title: Human reception experience. Value Points: Description: Emphasizes trained telephone service representatives and a human alternative to auto-attendant systems.. Value Points: Title: Cost-effective support. Value Points: Description: Public LinkedIn text describes the service as a cost-effective way to handle calls.. Value Points: Title: Coverage across common business functions. Value Points: Description: Supports answering, messaging, scheduling-related support, technical assistance, and administrative tasks.. Company Overview: Tagline: 100% US-based service. Never outsourced.. Highlights: Private and family-owned. Highlights: 100% US-owned and operated. Highlights: Does not outsource offshore. Highlights: Serves U.S. clients across multiple industries. Description: Extension 19 Answering Service is a private, family-owned outsourced call center and virtual receptionist provider serving clients in the United States, with a Houston-area headquarters and a stated commitment to U.S.-based operations only.. Competitive Differentiators: Differentiators: Title: U.S.-based operations. Differentiators: Description: The company states that all receptionists are U.S.-based and that it never outsources offshore.. Differentiators: Title: Family-owned service model. Differentiators: Description: Public directory material describes the business as private, family-owned, and operated.. Differentiators: Title: Broad industry coverage. Differentiators: Description: The company markets services to multiple

Strengths

• Brand Profile: Voice: Professional. Voice: Local-service oriented. Voice: Trust-focused. Voice: Human-centered. Tagline: We are 100% US-based service. Never Outsourced!. Imagery Style: Service-oriented and trust-forward; public text emphasizes human assistance and U.S.-based operations.. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Oil and gas. Industry Concentration: Commercial. Industry Concentration: Legal. Industry Concentration: Medical. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Extension 19 positions itself as a cost-effective, always-available answering and receptionist partner that helps businesses avoid missed calls while delivering a human touch.. Value Points: Title: Missed-call reduction. Value Points: Description: Markets 24/7 live answering so callers can be reached when a business is unavailable.. Value Points: Title: Human reception experience. Value Points: Description: Emphasizes trained telephone service representatives and a human alternative to auto-attendant systems.. Value Points: Title: Cost-effective support. Value Points: Description:. (public_web; observed 2026-08-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 42

• egs: 45.1
• growth: 45.2
• reputation: 39.3
• ai_readiness: 50
• market_footprint: 29.4
• digital_readiness: 41.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Extension 19 Answering Service's structured service taxonomy includes Finance & Accounting, Technical Support. Client Portfolio: Industry Concentration: Oil and gas. Industry Concentration: Commercial. Industry Concentration: Legal. Industry Concentration: Medical. Competitive Landscape: Competitors: Name: Take My Calls. Competitors: Evidence: Listed alongside Extension 19 in an answering-service comparison directory.. Competitors: Relationship: direct. Competitors: Name: A1 Gilbert. Competitors: Evidence: Listed alongside Extension 19 in an answering-service comparison directory.. Competitors: Relationship: direct. Competitors: Name: Nova Communications. Competitors: Evidence: Listed alongside Extension 19 in an answering-service comparison directory.. Competitors: Relationship: direct. Positioning: US-based answering service and virtual receptionist provider emphasizing never outsourced, local service.. Market Signals: Serves multiple sectors including oil and gas, commercial, legal, and medical.. Market Signals: Directory listings and comparison pages indicate a competitive answering-service market.. Differentiators: 100% US-based and never outsourced. Differentiators: Bilingual answering in Spanish and English. Differentiators: 24/7 live telephone answering and virtual receptionist services. Leadership & Executives: Executives: Bio: Listed on LinkedIn as Owner and President of Extension 19 Answering Service.. Executives: Name: Andie Szabo-denley. Executives: Title: Owner and President. Employee & Client Sentiment: Red Flags: Public employee sentiment data is sparse.. Red Flags: Review volume appears very limited in the available source.. Green Flags: Public hiring page lists benefits and internal advancement.. Green Flags: Public profiles indicate long operating history and ongoing operations.. Sentiment Trend: unknown. Sentiment Themes: Theme: Limited public review volume. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: Based on 4 reviews. Sentiment Themes: Key Phrases: nonexistent. Sentiment Themes: Theme: Benefits and workplace flexibility. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: competitive pay. Sentiment Themes: Key Phrases: 401k with matching. Sentiment Themes: Key Phrases: flexible scheduling. Sentiment Themes: Key Phrases: supportive and nurturing work environment. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call handling. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Houston. Centers: Model: US-based, non-offshore. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Spanish. Hiring & Workforce Signals: Open Positions: Title: Team member. Open Positions: Location: Houston and surrounding areas. Open Positions: Seniority: Not stated. Open Positions: Department: Operations. Open Positions: Title: Team member. Open Positions: Location: Houston and surrounding areas. Open Positions: Seniority: Not stated. Open Positions: Department: Operations. Workforce Signals: Benefits Listed: Competitive pay. Workforce Signals: Benefits Listed: 401k with matching. Workforce Signals: Benefits Listed: Flexible scheduling. Workforce Signals: Benefits Listed: Internal advancement with regular raises. Workforce Signals: Benefits Listed: Supportive and nurturing work environment. Workforce Signals: Currently Hiring: true. Key Firmographics: Sectors Display: Commercial. Sectors Display: Legal. Sectors Display: Medical. Sectors Display: Oil and gas. Headquarters Display: Houston, Texas area; BBB lists Humble, TX address. Ownership Type Display: Private, family-owned, 100% US-owned and operated. Financial Health: Risk Factors: No public revenue, funding, debt, or profitability disclosures located in the available sources.. Risk Factors: Private, family-owned company with limited public financial reporting.. Overall Health: unknown. Pricing & Engagement: Summary: No public pricing schedule, rate card, or contract structure was verified from the available sources.. Reputation & Reviews: Summary: Publicly verifiable reputation data is limited in the sources reviewed. BBB shows a business profile and indicates the firm is not BBB accredited, while Indeed shows a small number of reviews but no reliable aggregate reputation signal was verified from those snippets.. Credentials: Detail: Business profile exists; listed as not BBB accredited.. Credentials: Platform: Better Business Bureau. Credentials: Detail: Pay and benefits reviews page

Methodology

Extension 19 Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 51 distinct source URLs and retained 58 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ext19.net

Email: Ext19@extension19.net

Phone: 1-888-266-9617

LinkedIn: N/A

Frequently Asked Questions

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