Fair Trade Outsourcing scorecard

Company Overview

Fair Trade Outsourcing is a BPO company headquartered in 1900 Market Street 8th Floor c/o WeWork, 19103, Philadelphia, PA, United States, founded in 2015, with approximately 250-499 employees. They specialize in Sales & Marketing, Finance & Accounting, Back Office. They serve the E-commerce & Retail industries.

It specifically delivers the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. Outsource Accelerator delivers the world’s leading aggregator marketplace for outsourcing. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: ethical. Voice: impact-focused. Voice: social-purpose. Imagery Style: Public messaging emphasizes fair-trade and impact-sourcing themes rather than product-led visuals.. Client Value Proposition: Summary: Fair Trade Outsourcing publicly positions itself as a provider of trained, supportive, and impact-sourced teams for business process and support operations.. Value Points: Title: Workforce focus. Value Points: Description: Public listings describe the company as providing a well-trained workforce for customer support and back-office services.. Value Points: Title: Operational breadth. Value Points: Description: The service mix covers customer engagement, help desk, tech support, and back-office functions.. Value Points: Title: Impact sourcing narrative. Value Points: Description: Public-facing materials emphasize valuing agents and improving economic welfare.. Company Overview: Highlights: Private BPO provider. Highlights: Impact-sourcing positioning. Highlights: Philadelphia-area headquarters. Highlights: Global delivery network across the Philippines, Mexico, and Ghana. Description: Fair Trade Outsourcing is a private BPO and impact-sourcing provider with public references describing customer engagement, data entry and acquisition, help desk and tech support, and back-office support services. Public sources indicate a Philadelphia-area headquarters and delivery centers in the Philippines, Mexico, and Ghana.. Competitive Differentiators: Differentiators: Title: Impact sourcing positioning. Differentiators: Description: Public descriptions emphasize fair-trade and impact-sourcing language, framing service delivery around agent welfare and economic opportunity.. Differentiators: Title: Multi-country delivery footprint. Differentiators: Description: Public sources reference delivery centers in the Philippines, Mexico, and Ghana, supporting distributed service coverage.. Differentiators: Title: Broad support-function coverage. Differentiators: Description: Publicly listed work categories span customer engagement, help desk, tech support, data entry, and back-office services.. Financial Health: Overall Health: unknown. Financial Events: Date: 2023-02-23. Financial Events: Event Type: funding_round.

Strengths

• Brand Profile: Voice: ethical. Voice: impact-focused. Voice: social-purpose. Imagery Style: Public messaging emphasizes fair-trade and impact-sourcing themes rather than product-led visuals.. (public_web; observed 2024-10-10)
• Client Value Proposition: Summary: Fair Trade Outsourcing publicly positions itself as a provider of trained, supportive, and impact-sourced teams for business process and support operations.. Value Points: Title: Workforce focus. Value Points: Description: Public listings describe the company as providing a well-trained workforce for customer support and back-office services.. Value Points: Title: Operational breadth. Value Points: Description: The service mix covers customer engagement, help desk, tech support, and back-office functions.. Value Points: Title: Impact sourcing narrative. Value Points:. (public_web; observed 2025-03-28)
• Company Overview: Highlights: Private BPO provider. Highlights: Impact-sourcing positioning. Highlights: Philadelphia-area headquarters. Highlights: Global delivery network across the Philippines, Mexico, and Ghana. Description: Fair Trade Outsourcing is a private BPO and impact-sourcing provider with public references describing customer engagement, data entry and acquisition, help desk and tech support, and back-office support services. Public sources indicate a Philadelphia-area headquarters and delivery centers in the Philippines, Mexico, and Ghana.. (public_web; observed 2025-05-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2024-10-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-21)

Firmographics

GB100 score

Overall score: 47

• egs: 38.2
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 52.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Fair Trade Outsourcing's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Back Office. Competitive Landscape: Competitors: Name: Outsourcing providers with Philippines delivery centers. Competitors: Evidence: Public sources indicate Fair Trade Outsourcing operates delivery centers in the Philippines and positions on impact sourcing, placing it among ethical and offshore BPO alternatives.. Competitors: Relationship: adjacent. Competitors: Name: Outsourcing providers with Ghana delivery centers. Competitors: Evidence: Public sources indicate Fair Trade Outsourcing operates in Ghana, creating overlap with African delivery-center BPO alternatives.. Competitors: Relationship: adjacent. Competitors: Name: Outsourcing providers with Mexico delivery centers. Competitors: Evidence: Public sources indicate Fair Trade Outsourcing operates in Mexico, overlapping with nearshore BPO alternatives.. Competitors: Relationship: adjacent. Positioning: An impact-sourcing BPO provider focused on ethical outsourcing and global delivery.. Market Signals: Raised a reported $1 million venture round in 2023. Market Signals: Publicly described as a fast-growing BPO company. Market Signals: Operates across the United States, Philippines, Ghana, and Mexico. Differentiators: Impact sourcing positioning. Differentiators: Multi-country delivery network. Differentiators: Social-purpose language in public. Key Firmographics: Founded Year: 2016. Revenue Display: $20.4 million (ZoomInfo listing). Sectors Display: BPO. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Customer support. Sectors Display: Back-office services. Headquarters Display: Philadelphia, Pennsylvania area; public listings also reference Wayne, PA and Bryn Mawr, PA. Employee Count Display: 674 employees (ZoomInfo listing). Ownership Type Display: Private. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer engagement. Categories: Services: Customer service outsourcing. Categories: Name: Technical support. Categories: Services: Help desk support. Categories: Services: Tech support. Categories: Name: Back-office operations. Categories: Services: Back-office support. Categories: Services: Data entry. Categories: Services: Data acquisition. Executive Summary: Summary: Fair Trade Outsourcing appears to be a privately held BPO company focused on impact sourcing and

Geography

The public profile records headquarters as 1900 Market Street 8th Floor c/o WeWork, 19103, Philadelphia, PA, United States. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Philadelphia. Centers: Country: United States. Centers: City: Iloilo City. Centers: Country: Philippines. Centers: City: Accra. Centers: Country: Ghana. Centers: City: Mexico. Centers: Country: Mexico. Leadership & Executives: Executives: Bio: Public employer/profile listings identify Mike Dershowitz as founder and CEO.. Executives: Name: Mike Dershowitz. Executives: Title: Founder and CEO. Reputation & Reviews: Summary: Public review and profile sources exist, but a reliable, current aggregate review score was not consistently verifiable from the available sources in this pass. One Indeed snippet indicates employee sentiment, but it is not suitable as a quantified company reputation metric.. Service: Sales & Marketing. Service: Finance & Accounting.

Methodology

Fair Trade Outsourcing's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Finance & Accounting
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.fairtradeoutsourcing.com/

Email: -

Phone: -

Frequently Asked Questions

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