Full Potential Solutions scorecard

Company Overview

Full Potential Solutions is a BPO company, founded in 2017, with approximately 500-999 employees. They specialize in CX Design & Analytics, Sales & Marketing, Customer Support, Back Office. They serve the E-commerce & Retail industries.

When Full Potential Solutions understands a business’s objectives, it can better craft solutions that fit the mold. Full Potential Solutions strives to solve problems by putting people first in every scenario. Because of its data-driven model, Full Potential Solutions works with a high level of efficiency to create unique opportunities for clients and employees alike to thrive. Full Potential Solutions works specifically to solve customer experience issues, working with organization executives to diagnose problems and create innovative solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: values-based. Voice: technology-driven. Voice: customer-experience oriented. Voice: performance-focused. Tagline: Full Potential Solutions empowers companies to forge better, more profitable customer relationships.. Imagery Style: not verifiable from the available public text sources. Client Value Proposition: Summary: FPS positions itself as a partner that helps clients improve customer relationships, operational efficiency, and customer economics through a values-based, technology-driven BPO model.. Value Points: Title: Better customer relationships. Value Points: Description: The homepage states that FPS helps companies forge better, more profitable customer relationships.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials say it helps clients deploy tools and service models to meet efficiency goals.. Value Points: Title: Customer experience improvement. Value Points: Description: The company emphasizes improving customer experience while managing technology and service operations.. Value Points: Title: Economics-focused delivery. Value Points: Description: Public language highlights maximizing LTV:CAC and reducing acquisition costs.. Company Overview: Tagline: Full Potential Solutions empowers companies to forge better, more profitable customer relationships through a values-based and technology-driven approach.. Highlights: Performance-based outsourcing firm. Highlights: Technology-enabled multichannel solutions. Highlights: Focus on customer experience, efficiency, and LTV:CAC. Highlights: Global operations with presence in the United States and the Philippines. Description: Full Potential Solutions (FPS) is a performance-based BPO provider focused on multichannel customer relationship solutions and operational efficiency. Public materials describe it as a company that helps clients select, integrate, deploy, and manage technology tools alongside virtual and human agents to improve customer experience and business outcomes.. Competitive Differentiators: Differentiators: Title: Performance-based positioning. Differentiators: Description: Public materials present FPS as a performance-based outsourcing firm rather than

Strengths

• Brand Profile: Voice: values-based. Voice: technology-driven. Voice: customer-experience oriented. Voice: performance-focused. Tagline: Full Potential Solutions empowers companies to forge better, more profitable customer relationships.. Imagery Style: not verifiable from the available public text sources. (public_web; observed 2026-08-14)
• Client Value Proposition: Summary: FPS positions itself as a partner that helps clients improve customer relationships, operational efficiency, and customer economics through a values-based, technology-driven BPO model.. Value Points: Title: Better customer relationships. Value Points: Description: The homepage states that FPS helps companies forge better, more profitable customer relationships.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials say it helps clients deploy tools and service models to meet efficiency goals.. Value Points: Title: Customer experience improvement.. (public_web; observed 2026-08-14)
• Company Overview: Tagline: Full Potential Solutions empowers companies to forge better, more profitable customer relationships through a values-based and technology-driven approach.. Highlights: Performance-based outsourcing firm. Highlights: Technology-enabled multichannel solutions. Highlights: Focus on customer experience, efficiency, and LTV:CAC. Highlights: Global operations with presence in the United States and the Philippines. Description: Full Potential Solutions (FPS) is a performance-based BPO provider focused on multichannel customer relationship solutions and operational efficiency. Public materials describe it as a company that helps. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 49

• egs: 37.3
• growth: 56.5
• reputation: 55.7
• ai_readiness: 50
• market_footprint: 38.6
• digital_readiness: 54.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Full Potential Solutions's structured service taxonomy includes CX Design & Analytics, Sales & Marketing, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Large global BPO/CX provider operating in the same customer experience and outsourced support market.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Large CX and BPO services provider competing in customer support and retention services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Global customer experience and BPO provider competing in similar outsourced CX programs.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: BPO and customer engagement provider serving overlapping CX outsourcing needs.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: Outsourced digital CX and operations provider with overlapping service categories.. Competitors: Relationship: direct. Positioning: A performance-based BPO provider emphasizing technology-enabled customer experience and the combination of virtual and human agents.. Market Signals: Operates across the United States, Colombia, India, and the Philippines.. Market Signals: Current job postings indicate continued hiring across operations, talent acquisition, workforce management, and performance support.. Differentiators: Publicly emphasizes a values-based,. Recent News: Articles: Date: 2024-03-01. Articles: Title: Industry-academe partnership with Mapua Malayan College. Articles: Source: FPS Resource Center. Articles: Summary: FPS listed a resource-center item about an industry-academe partnership with Mapua Malayan College.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience and support. Categories: Services: Customer service and support. Categories: Services: Customer care. Categories: Name: Technical operations. Categories: Services: Technical support. Categories: Services: Help desk services. Categories: Name: Back-office operations. Categories: Services: Back-office operations. Categories: Services: Data processing and management. Categories: Name: Growth and revenue support. Categories: Services: Sales support. Categories: Services: Marketing support. Categories: Name: Finance support. Categories: Services: Financial and accounting services. Categories: Name: Technology-enabled delivery. Categories: Services: Selection, integration, deployment, and management of technology tools. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kansas City. Centers: Country: United States. Centers: City: Waltham. Centers: Country: United States. Centers: City: Bogotá. Centers: Country: Colombia. Centers: City: Chennai. Centers: Country: India. Centers: City: Pune. Centers: Country: India. Centers: City: Pasig. Centers: Country: Philippines. Centers: City: Davao City. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Sales Development Representative. Open Positions: Location: Manila, Philippines. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Customer Retention Advisor. Open Positions: Location: Bogotá, Colombia. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Team Manager | Sales & Retention. Open Positions: Location: Davao, Philippines. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Technical Support Representative. Open Positions: Location: Davao, Philippines. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Residential Care Representative. Open Positions: Location: Bogotá, Colombia. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Intake Specialist. Open Positions: Location: Manila, Philippines. Open Positions: Seniority: unverified. Open Positions: Department: Operations. Open Positions: Title: Senior Corporate Recruiter. Open Positions: Location: Manila, Philippines. Open Positions: Seniority: unverified. Open Positions: Department: Talent Acquisition. Open Positions: Title: US Recruiter (Project-Based) | Volume Hiring. Open Positions: Location: Manila, Philippines.. Key Firmographics: Founded Year: 2017. Sectors Display: Business Process Outsourcing. Sectors Display: Outsourcing and Offshoring Consulting. Headquarters Display: Kansas City, Missouri, United States. Employee Count Display: 1,246 (PitchBook profile, 2025). Ownership Type Display: Private. Executive Summary: Summary: Full Potential Solutions is a private BPO and outsourcing services provider founded in 2017 and headquartered in Kansas City, Missouri.

Methodology

Full Potential Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 41 distinct source URLs and retained 40 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• CX Design & Analytics
• Sales & Marketing
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.fpsinc.com

Email: sales@fpsinc.com

Phone: 833-4700-FPS

LinkedIn: http://www.linkedin.com/company/fullpotentialsolutions

Frequently Asked Questions

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