Gexel scorecard

Company Overview

Gexel is a BPO company, founded in 1998, with approximately 500-999 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: bilingual. Voice: professional. Voice: service-oriented. Voice: technology-forward. Imagery Style: Corporate contact-center branding with emphasis on facilities, multilingual teams, and digital/remote work enablement.. Client Value Proposition: Summary: Gexel presents its value as helping clients improve service quality, customer satisfaction, efficiency, and cost effectiveness through outsourced contact center operations and technology-supported delivery.. Value Points: Title: Customer experience improvement. Value Points: Description: The company states its services are designed to enhance customer experience and satisfaction.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize process automation, reporting, analytics, and efficiency programs such as contact volume reduction and first call resolution.. Value Points: Title: Flexible capacity. Value Points: Description: Retail and distribution materials note rapid capacity adjustments to handle seasonal volume changes.. Value Points: Title: Revenue support. Value Points: Description: Sales outsourcing pages describe outbound campaigns, lead management, and multichannel sales support.. Company Overview: Tagline: votre centre de contact boutique. Highlights: Founded in 1998. Highlights: Headquartered in Montreal, Quebec. Highlights: Positions itself as a boutique contact center with smartsourcing. Highlights: Operates three smartsourcing sites across Canada, Morocco, and South Africa. Description: Gexel is a Montreal-based contact center and BPO provider offering contact center services and technology solutions across multiple sectors, with sites in Canada, Morocco, and South Africa.. Competitive Differentiators: Differentiators: Title: Boutique smartsourcing model. Differentiators: Description: Gexel positions itself as a boutique contact center provider combining personalized service with distributed delivery.. Differentiators: Title: International delivery footprint. Differentiators: Description: Public materials state the company operates three smartsourcing sites in Canada, Morocco, and South Africa.. Differentiators: Title: Technology-enabled service delivery.

Strengths

• Brand Profile: Voice: bilingual. Voice: professional. Voice: service-oriented. Voice: technology-forward. Imagery Style: Corporate contact-center branding with emphasis on facilities, multilingual teams, and digital/remote work enablement.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Gexel presents its value as helping clients improve service quality, customer satisfaction, efficiency, and cost effectiveness through outsourced contact center operations and technology-supported delivery.. Value Points: Title: Customer experience improvement. Value Points: Description: The company states its services are designed to enhance customer experience and satisfaction.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize process automation, reporting, analytics, and efficiency programs such as contact volume reduction and first call resolution.. Value. (public_web; observed 2026-08-26)
• Company Overview: Tagline: votre centre de contact boutique. Highlights: Founded in 1998. Highlights: Headquartered in Montreal, Quebec. Highlights: Positions itself as a boutique contact center with smartsourcing. Highlights: Operates three smartsourcing sites across Canada, Morocco, and South Africa. Description: Gexel is a Montreal-based contact center and BPO provider offering contact center services and technology solutions across multiple sectors, with sites in Canada, Morocco, and South Africa.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 43.2
• growth: 43.7
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 39.3
• digital_readiness: 42.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Gexel's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed BPO firms. Competitors: Evidence: Third-party directory comparisons place Gexel among contact center and BPO providers, but no direct competitive claims were verified from primary sources.. Competitors: Relationship: alternative. Positioning: A bilingual Canadian-centered contact center BPO with offshore delivery in Morocco and South Africa, positioned around boutique service plus global reach.. Market Signals: Founded in 1998.. Market Signals: Based in Montréal.. Market Signals: Public site describes services as contact center BPO and technology solutions across diverse industries.. Differentiators: Three-site delivery footprint across Canada, Morocco, and South Africa.. Differentiators: Bilingual English/French capability in Canada and Morocco.. Differentiators: Hybrid and fully remote work support in Canada.. Differentiators: Branded Smartsourcing model combining local, offshore, and virtual workforce capabilities.. Hiring & Workforce Signals: Open Positions: Title: Service à la clientèle - TÉLÉTRAVAIL. Open Positions: Location: Montréal, QC. Open Positions: Seniority: unknown. Open Positions: Department: Service clients. Open Positions: Title: AGENT SERVICE À LA CLIENTÈLE. Open Positions: Location: Montréal, QC. Open Positions: Seniority: unknown. Open Positions: Department: Service clients. Open Positions: Title: Agent support technique - Télétravail. Open Positions: Location: Ville de Québec, QC. Open Positions: Seniority: unknown. Open Positions: Department: Support informatique et technique. Workforce Signals: Source Notes: Indeed listings show active hiring and indicate both customer service and technical support roles.. Workforce Signals: Work Mode Signals: telework. Workforce Signals: Work Mode Signals: remote. Workforce Signals: Work Mode Signals: on-site. Workforce Signals: Locations With Hiring Activity: Montréal, QC. Workforce Signals: Locations With Hiring Activity: Ville de Québec, QC. Pricing & Engagement: Models: Name: CCaaS monthly usage billing. Models: Best For: Clients seeking flexible, short-commitment contact center technology. Models: Description: Cloud contact centre service is described as billed monthly

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Montreal. Centers: Model: headquarters; hybrid and fully remote supported. Centers: Seats: 450. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Morocco. Centers: Model: offshore contact center. Centers: Country: Morocco. Centers: Languages: French. Centers: Languages: English. Centers: City: South Africa. Centers: Model: joint venture offshore contact center. Centers: Country: South Africa. Key Firmographics: Founded Year: 1998. Sectors Display: Contact center BPO. Sectors Display: Customer experience. Sectors Display: Technology solutions. Headquarters Display: Montreal, Quebec, Canada. Employee & Client Sentiment: Green Flags: Public career pages emphasize flexible work options, including hybrid and fully remote work.. Green Flags: Public location pages emphasize multilingual staff and ongoing training facilities.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: Gexel is a Quebec-based BPO and contact center services company founded in 1998, centered on customer experience, multilingual service delivery, and contact center technology, with public materials emphasizing a boutique operating model and international delivery footprint.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: PCI-certified systems. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: MS Teams. Proprietary Tech: Name: GEXEL Smartsourcing Solution. Proprietary Tech: Confidence: confirmed. Proprietary Tech: Description: A branded delivery model combining local, offshore, and virtual workforce capabilities.. Financial Health: Risk Factors: No public financial statements or audited results were identified in the available sources.. Risk Factors: Public revenue figures appear only on third-party directories and were not verified from primary public filings.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public team page states that Roberto serves as Executive Director

Methodology

Gexel's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.gexel.com

Email: rh@gexel.com

Phone: 1-844-212-5472

LinkedIn: https://www.linkedin.com/company/gexeltelecom

Frequently Asked Questions

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