Global Bilgi scorecard

Company Overview

Global Bilgi is a BPO company headquartered in str., Mytropolyta Vasylia Lypkivskoho, 45, NEST Business Centre,, 03035, Kyiv city, Kyiv, founded in 2008, with approximately 500-999 employees. They specialize in Technical Support. They serve the E-commerce & Retail industries.

Global Bilgi specializes in customer-centric solutions that add value to solutions such as customer acquisition, telesales, technical support, customer loyalty, collection, customer data management, and experience analytics. This firm is committed to delivering a unique digital experience. It goes beyond traditional solutions to offer next-generation digital products, including Robotic Process Automation (RPA), Digital Assistants, and Speech Analytics. It aims to assist its clients in adapting to the digital age. Beyond telecommunications, the organization leverages its extensive industry knowledge to provide solutions in finance, insurance, retail, e-trade, transportation, energy, and the public sector. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Professional. Voice: Customer-experience focused. Voice: Technology-forward. Voice: Solution-oriented. Imagery Style: Corporate BPO / software provider presentation style with product and service-forward messaging. Client Value Proposition: Summary: Global Bilgi presents its offer as helping companies improve customer service, increase productivity, and save costs through outsourced contact center operations and proprietary software.. Value Points: Title: Customer service improvement. Value Points: Description: Sirius is described as helping companies of any size improve customer service.. Value Points: Title: Efficiency and productivity. Value Points: Description: Public materials say automation and platform features help operators focus on customer problems and increase productivity.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly states that its platform can help save costs.. Value Points: Title: Flexible multichannel support. Value Points: Description: The company says it can support inquiries from multiple communication channels, including chat and email.. Company Overview: Tagline: Global Bilgi is a leading international BPO company focused on contact center outsourcing and digital customer experience services.. Highlights: Founded in Ukraine in 2008. Highlights: Provides contact center outsourcing and related digital customer experience solutions. Highlights: Offers an in-house cloud contact center platform called Sirius. Highlights: Positions itself as serving international customers across industries. Description: Global Bilgi operates as a multichannel outsourcing contact center provider with proprietary IT products, including the Sirius cloud contact center platform. Its public materials indicate an emphasis on customer support, omnichannel handling, automation, and data analytics.. Competitive Differentiators: Differentiators: Title: Proprietary cloud platform. Differentiators: Description: Global Bilgi publicly markets its Sirius cloud contact center platform as an in-house developed system

Strengths

• Brand Profile: Voice: Professional. Voice: Customer-experience focused. Voice: Technology-forward. Voice: Solution-oriented. Imagery Style: Corporate BPO / software provider presentation style with product and service-forward messaging. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Leading international companies. Industry Concentration: Biggest international customers from different industries. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Global Bilgi presents its offer as helping companies improve customer service, increase productivity, and save costs through outsourced contact center operations and proprietary software.. Value Points: Title: Customer service improvement. Value Points: Description: Sirius is described as helping companies of any size improve customer service.. Value Points: Title: Efficiency and productivity. Value Points: Description: Public materials say automation and platform features help operators focus on customer problems and increase productivity.. Value Points: Title: Cost. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website_asset; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 41.3
• growth: 50
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 40
• digital_readiness: 50.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Global Bilgi's structured service taxonomy includes Technical Support. Client Portfolio: Industry Concentration: Leading international companies. Industry Concentration: Biggest international customers from different industries. Competitive Landscape: Competitors: Name: Other Ukrainian contact center outsourcing providers. Competitors: Evidence: The company describes itself as a contact center outsourcing provider serving international clients and operating across multiple Ukrainian locations.. Competitors: Relationship: direct. Competitors: Name: Cloud CCaaS vendors. Competitors: Evidence: Sirius is described as a cloud contact center platform with omnichannel, automation, and analytics capabilities.. Competitors: Relationship: adjacent. Positioning: Global Bilgi presents itself as a multichannel outsourcing contact center and BPO provider with its own IT products, including the Sirius cloud contact center platform.. Market Signals: Serving international clients. Market Signals: Emphasis on digital customer experience solutions. Market Signals: Public materials highlight crisis resilience and award recognition. Differentiators: Own cloud contact center platform (Sirius). Differentiators: Omnichannel handling across communication channels. Differentiators: Automation and analytics capabilities. Differentiators: BPO plus customer-experience software combination. Leadership & Executives: Executives: Bio: Public LinkedIn information identifies him as Head of Unit Customer Support at Global Bilgi (Ukraine), with prior experience as Customer Service Team Lead at the company.. Executives: Name: Vladyslav Usyk. Executives: Title: Head of Unit, Customer Support. Pricing & Engagement: Models: Name: Project-based or outsourced contact center engagement. Models: Best For: Organizations seeking managed contact center operations. Models: Description: Public service pages indicate outsourcing services are delivered as client engagement packages, but no formal pricing structure is published.. Models: Name: Third-party marketplace benchmark. Models: Best For: Preliminary market benchmarking. Models: Description: A Clutch listing shows a public minimum budget and hourly rate range, though this is an external directory estimate rather than a direct quote from the company.. Summary: Public sources do not provide detailed pricing, rate cards,

Geography

The public profile records headquarters as str., Mytropolyta Vasylia Lypkivskoho, 45, NEST Business Centre,, 03035, Kyiv city, Kyiv. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kyiv. Centers: Model: HQ / office. Centers: Country: Ukraine. Centers: City: Dnipro. Centers: Model: contact center location. Centers: Country: Ukraine. Centers: City: Sumy. Centers: Model: contact center location. Centers: Country: Ukraine. Centers: City: Kharkiv. Centers: Model: contact center location. Centers: Country: Ukraine. Centers: City: Nikopol. Centers: Model: contact center location. Centers: Country: Ukraine. Centers: City: Zaporizhia. Centers: Model: contact center location. Centers: Country: Ukraine. Hiring & Workforce Signals: Workforce Signals: Notes: Public search results surfaced directory/profile claims about multiple Ukrainian locations, but no current open roles were verified on the company sources used.. Workforce Signals: Workforce Locations Claimed: Kyiv. Workforce Signals: Workforce Locations Claimed: Dnipro. Workforce Signals: Workforce Locations Claimed: Sumy. Workforce Signals: Workforce Locations Claimed: Kharkiv. Workforce Signals: Workforce Locations Claimed: Nikopol. Workforce Signals: Workforce Locations Claimed: Zaporizhia. Key Firmographics: Founded Year: 2008. Sectors Display: Telecom. Sectors Display: Customer support. Sectors Display: Digital customer experience. Sectors Display: Business process outsourcing. Headquarters Display: Kyiv, Ukraine. Employee Count Display: More than 850 employees at 6 locations (public profile). Ownership Type Display: Part of the DVL group of companies. Recent News: Articles: Date: 2024-06-18. Articles: Title: Global Bilgi presents Sirius cloud contact center platform at Svoe.IT 2024. Articles: Source: Global Bilgi. Articles: Summary: Global Bilgi announced its participation in Svoe.IT 2024 and highlighted Sirius features including omnichannel handling, automation, and data analytics.. Articles: Date: 2022-12-01. Articles: Title: Global Bilgi case with lifecell wins Silver Winner Award at ECCCSA 2022. Articles: Source: Global Bilgi. Articles: Summary: The company reported that its lifecell Ukraine case won Silver Winner recognition

Methodology

Global Bilgi's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 37 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.globalbilgi.com.ua/en

LinkedIn: https://www.linkedin.com/company/global-bilgi-ukraine/

Frequently Asked Questions

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