Globiva scorecard

Company Overview

Globiva is a BPO company, founded in 2017, with approximately 50-99 employees. They specialize in Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Globiva specializes in business process management and has experience helping clients in several industries, including finance, travel, eCommerce, telecommunication, manufacturing, and more. The three co-founders behind this organization play an active role in the day-to-day operations and bring a combined 60 years of business leadership experience to the table. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: business process management. Voice: technology-enabled. Voice: operational excellence. Voice: client value. Voice: end-to-end solutions. Tagline: We are India’s fastest growing Business Process Management (BPM) company.. Client Value Proposition: Summary: Globiva appears positioned to help clients with outsourced operations, service delivery, workforce support, and business development/marketing execution.. Value Points: Title: Operations support. Value Points: Description: Supports inbound and outbound customer operations, SLA management, and service delivery execution.. Value Points: Title: Scalable workforce management. Value Points: Description: Public profiles reference workforce management and large-scale operations experience.. Value Points: Title: Back-office and HR process support. Value Points: Description: HR profiles reference manpower planning, payroll, compliance, and talent acquisition support.. Company Overview: Highlights: Business process management / BPO provider. Highlights: India-incorporated company. Highlights: Founders referenced in public reporting include Navneet Gupta, Vikram Singh Nathawat, and Ashish Goyal. Description: Globiva is described in public sources as a business process management / BPO company incorporated in India.. Competitive Differentiators: Differentiators: Title: Broad operations coverage. Differentiators: Description: Public employee profiles indicate support across inbound, outbound, SLA, workforce, and quality management functions.. Differentiators: Title: Cross-functional support capability. Differentiators: Description: Public profiles indicate capabilities spanning operations, business development, marketing, HR, and infrastructure/admin support.. Differentiators: Title: Multi-domain delivery exposure. Differentiators: Description: A public leadership profile references operations experience across BFSI, telecom, consumer durables, and retail domains.. Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Directory profile describes Globiva as a BPO/BPM provider with customer service, lifecycle management, billing, HR, and finance services.. Competitors: Relationship: adjacent. Competitors: Name: CB Insights. Competitors: Evidence: Company profile places Globiva in BPM/customer

Strengths

• Brand Profile: Voice: business process management. Voice: technology-enabled. Voice: operational excellence. Voice: client value. Voice: end-to-end solutions. Tagline: We are India’s fastest growing Business Process Management (BPM) company.. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: Globiva appears positioned to help clients with outsourced operations, service delivery, workforce support, and business development/marketing execution.. Value Points: Title: Operations support. Value Points: Description: Supports inbound and outbound customer operations, SLA management, and service delivery execution.. Value Points: Title: Scalable workforce management. Value Points: Description: Public profiles reference workforce management and large-scale operations experience.. Value Points: Title: Back-office and HR process support. Value Points: Description: HR profiles reference manpower planning, payroll, compliance, and. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Business process management / BPO provider. Highlights: India-incorporated company. Highlights: Founders referenced in public reporting include Navneet Gupta, Vikram Singh Nathawat, and Ashish Goyal. Description: Globiva is described in public sources as a business process management / BPO company incorporated in India.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 36.3
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 37.3
• digital_readiness: 67.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Globiva's structured service taxonomy includes Customer Support, Recruitment, Back Office. Key Firmographics: Sectors Display: BPO. Sectors Display: Business process management. Sectors Display: Contact center operations. Sectors Display: HR services. Ownership Type Display: Private company implied by public reporting; exact ownership structure not fully verified. Leadership & Executives: Executives: Bio: Public profile states he has over 11 years of experience in BPO/call center operations and is responsible for operations, SLA management, and client relationships at Globiva.. Executives: Name: Sandeep Shetty. Executives: Title: Executive Vice President. Executives: Bio: Public profile states he leads partnerships, business development, marketing initiatives, and brand communications at Globiva.. Executives: Name: Lakshay Sachdeva. Executives: Title: Lead - Partnerships & Business Development. Executives: Bio: Public profile states he leads HR functions including manpower planning, talent acquisition, payroll processing, and statutory compliance.. Executives: Name: Ajay Tomar. Executives: Title: Deputy Vice President, Human Resource. Recent News: Articles: Date: 2024-09-10. Articles: Title: CPP Group completes disposal of 51% stake in Globiva Services Private Ltd. Articles: Source: The Business Desk. Articles: Summary: CPP Group completed the disposal of its majority interest in Globiva Services Private Ltd.. Reputation & Reviews: Summary: Third-party review sites show mixed employee sentiment, with ratings around the low-3 range in public listings; however, these are employee reviews rather than client references.. Credentials: Detail: Public listing shows an overall employee rating based on 15 reviews.. Credentials: Rating: 3.1/5. Credentials: Platform: Indeed. Credentials: Detail: Public listing for Bangalore shows a 3.2/5 employee rating based on 96 company reviews; another Glassdoor listing shows 57% would recommend to a friend.. Credentials: Rating: 3.2/5. Credentials: Platform: Glassdoor. Employee & Client Sentiment: Red Flags: Employees mention poor management, long hours, and pay concerns.. Green Flags: Employees mention good environment, supportive management, and on-time pay.. Sentiment

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Centers: City: Kolkata. Centers: Country: India. Centers: City: Bengaluru. Centers: Country: India. Services & Offerings: Categories: Name: Operations / contact center. Categories: Services: Inbound operations. Categories: Services: Outbound operations. Categories: Services: Customer service. Categories: Services: SLA management. Categories: Services: CRM support. Categories: Name: Workforce and service delivery. Categories: Services: Workforce management. Categories: Services: Process remapping. Categories: Services: Quality and productivity management. Categories: Name: Business development and marketing support. Categories: Services: Partnership development. Categories: Services: Business development. Categories: Services: Lead generation. Categories: Services: Digital marketing strategy. Categories: Services: Brand communications. Categories: Name: Human resources. Categories: Services: Manpower planning. Categories: Services: Talent acquisition. Categories: Services: Joining and exit formalities. Categories: Services: Payroll processing. Categories: Services: Statutory compliances. Categories: Services: MIS support. Executive Summary: Summary: Public sources indicate Globiva is an India-based BPO/business process management company with operations in contact centers, service delivery, HR, and business development. Publicly visible employee profiles reference leadership, operations, workforce management, customer service, and HR functions.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Manager, Business Analytics. Open Positions: Seniority: Manager. Open Positions: Department: Business Analytics. Workforce Signals: Employee Count Range: 51 to 200. Tech Stack & Tools: Ai Capabilities: Technology-enabled business process management. Ai Capabilities: Business analytics function. Description Long: We are India’s fastest growing Business Process Management (BPM) company. Our singular goal is to WOW our clients – we believe it’s all about doing above & beyond what’s expected. We are a digitally empowered company, and we want our outcomes & partnerships to

Methodology

Globiva's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.globiva.com

Email: info@globiva.com

Phone: -

LinkedIn: http://www.linkedin.com/company/globiva-services

Frequently Asked Questions

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