Gp Business Call scorecard

Company Overview

Gp Business Call is a BPO company, founded in 2017, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

For this reason, they are constantly searching for innovative processes and integrations to benefit the companies they partner with through their BPO solutions. Founded in 2017 and currently employing 50 staff members, the organization has put a strong emphasis on customer satisfaction to grow to the level they have today. With their intense work ethic and dedication to their client’s gratification, they are likely to grow along with the demand for outsourcing solutions throughout the world. Per its organization website, GP Business Call prides itself on providing satisfying service to its clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: solution-oriented. Voice: customer-service-focused. Client Value Proposition: Summary: GP Business Call positions itself as an outsourcing partner for companies that want customer-contact operations, sales support, and collections handled with locally managed BPO services in Peru.. Value Points: Title: Custom-fit outsourcing. Value Points: Description: The company says it adapts to client requirements and builds tailored solutions.. Value Points: Title: Multi-process support. Value Points: Description: Public materials describe support across front-office, sales, retention, post-sale, and back-office processes.. Value Points: Title: Technology-enabled delivery. Value Points: Description: The website references stable, integrated, and innovative technology paired with operational support.. Company Overview: Tagline: Servicios BPO. Highlights: Spanish-language website branding centers on BPO services.. Highlights: Public materials describe the firm as adaptable and focused on custom solutions.. Highlights: Linked profiles indicate a Lima, Peru presence.. Description: GP Business Call is a Peru-based BPO company that presents itself as specialized in outsourced business services, with an emphasis on customer-facing operations and tailored solutions.. Competitive Differentiators: Differentiators: Title: Tailored solutions. Differentiators: Description: The company states it adapts services and delivers solutions tailored to client needs.. Differentiators: Title: Customer-contact specialization. Differentiators: Description: Public descriptions emphasize customer service, sales, collections, and post-sale handling rather than generic back-office outsourcing alone.. Differentiators: Title: Operational support orientation. Differentiators: Description: The website highlights stable, integrated, and innovative technology alongside operational accompaniment for contact-experience design.. Competitive Landscape: Competitors: Name: Outsourced contact center providers. Competitors: Evidence: Public descriptions emphasize call center, customer service, sales, collections, and back-office services.. Competitors: Relationship: direct. Competitors: Name: BPO consulting and offshoring firms. Competitors: Evidence: LinkedIn categorizes

Strengths

• Brand Profile: Voice: professional. Voice: solution-oriented. Voice: customer-service-focused. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: GP Business Call positions itself as an outsourcing partner for companies that want customer-contact operations, sales support, and collections handled with locally managed BPO services in Peru.. Value Points: Title: Custom-fit outsourcing. Value Points: Description: The company says it adapts to client requirements and builds tailored solutions.. Value Points: Title: Multi-process support. Value Points: Description: Public materials describe support across front-office, sales, retention, post-sale, and back-office processes.. Value Points: Title: Technology-enabled delivery. Value Points:. (public_web; observed 2026-03-25)
• Company Overview: Tagline: Servicios BPO. Highlights: Spanish-language website branding centers on BPO services.. Highlights: Public materials describe the firm as adaptable and focused on custom solutions.. Highlights: Linked profiles indicate a Lima, Peru presence.. Description: GP Business Call is a Peru-based BPO company that presents itself as specialized in outsourced business services, with an emphasis on customer-facing operations and tailored solutions.. (public_web; observed 2026-05-12)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 43

• egs: 36.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.5
• digital_readiness: 45.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Gp Business Call's structured service taxonomy includes Customer Support, Back Office. Key Firmographics: Founded Year: 2017. Sectors Display: BPO. Sectors Display: Call center services. Sectors Display: Customer service outsourcing. Headquarters Display: Lima, Peru. Ownership Type Display: Sociedad Anonima Cerrada (S.A.C.). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Phone support. Categories: Services: Customer service management. Categories: Services: Post-sales support. Categories: Name: Call center operations. Categories: Services: Call center operations. Categories: Services: Call center management. Categories: Services: Central telefónica / telephone switchboard support. Categories: Name: Commercial and revenue operations. Categories: Services: Commercial development. Categories: Services: Sales support. Categories: Services: Retention management. Categories: Name: Back office and administration. Categories: Services: Back office assistance. Categories: Services: Administrative aid. Categories: Services: Staff support. Categories: Services: Database management. Categories: Name: Collections and recovery. Categories: Services: Collection management. Categories: Services: Cobranzas. Executive Summary: Summary: GP Business Call is a BPO provider in Peru focused on customer service-oriented outsourcing, including call center and related operational support. Public sources indicate the company was launched in 2017 and is based in Lima.. Delivery Center Details: Centers: City: Lima. Centers: Country: Peru. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies Gary Prialé as CEO of GP Business Call and shows his role as ongoing since December 2016.. Executives: Name: Gary Prialé. Executives: Title: CEO. Reputation & Reviews: Credentials: Detail: Company profile exists, but no public third-party rating was verifiable from the source snippet.. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Directory listing exists, but no rating or review score was verifiable from the source snippet.. Credentials: Platform: The Manifest.

Geography

Countries listed in the structured record include -.

Methodology

Gp Business Call's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.gpbusinesscall.com

Email: info@gpbusinesscall.com

Phone: 959 590 730

LinkedIn: https://www.linkedin.com/company/gpbusinesscall

Frequently Asked Questions

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