Groupe Outsourcia scorecard

Company Overview

Groupe Outsourcia is a BPO company, founded in 2003, with approximately 1-49 employees. They specialize in Technical Support, Customer Support, Recruitment Process Outsourcing, Data Entry & Processing, Back Office. They serve the E-commerce & Retail industries.

The organization obtained ISO 18295 “Customer Contact Centers” certification in 2018, and they are one of the first call centers to be certified under this new standard. The Groupe Outsourcia has 15 sites in five different countries with over 3,300 employees providing exemplary solutions to clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-centric. Voice: human-centered. Voice: multilingual. Voice: multichannel. Voice: professional. Tagline: L'Obsession Client. Imagery Style: Public-facing materials emphasize customer relationship, people, and service delivery rather than product-led visual branding.. Client Value Proposition: Summary: Outsourcia presents itself as a partner for improving and optimizing customer relations through tailored, multilingual, multi-channel outsourcing services delivered across several geographies.. Value Points: Title: Tailored customer experience. Value Points: Description: Brand messaging says the company listens, understands needs, and structures a unique customer journey for each client.. Value Points: Title: Multi-channel operational coverage. Value Points: Description: Public materials reference call centers, e-mail, chat, telemarketing, social media, and callback handling.. Value Points: Title: International language support. Value Points: Description: The group states that it operates in more than 10 languages, supporting cross-border customer operations.. Value Points: Title: Integrated delivery model. Value Points: Description: The group combines customer relationship management, back office, digital, studies, and medical outsourcing in one offering.. Company Overview: Tagline: L'Obsession Client. Highlights: Founded in 2003.. Highlights: Operates across France, Morocco, Tunisia, and Madagascar.. Highlights: Public materials describe 4,300 collaborators and more than 10 languages.. Highlights: Positions itself around customer relationship management, BPO, digital services, medical outsourcing, and studies.. Description: Outsourcia is a French-Moroccan outsourcing group focused on customer relationship management, BPO, digital services, medical outsourcing, and studies. Public materials describe it as an international outsourcing operator present in France, Morocco, Tunisia, and Madagascar, with a multilingual and multi-channel service model.. Competitive Differentiators: Differentiators: Title: Multiservice outsourcing portfolio. Differentiators: Description: The company combines customer relationship management, BPO, digital services, medical outsourcing, and studies

Strengths

• Brand Profile: Voice: customer-centric. Voice: human-centered. Voice: multilingual. Voice: multichannel. Voice: professional. Tagline: L'Obsession Client. Imagery Style: Public-facing materials emphasize customer relationship, people, and service delivery rather than product-led visual branding.. (public_web; observed 2026-07-28)
• Client Value Proposition: Summary: Outsourcia presents itself as a partner for improving and optimizing customer relations through tailored, multilingual, multi-channel outsourcing services delivered across several geographies.. Value Points: Title: Tailored customer experience. Value Points: Description: Brand messaging says the company listens, understands needs, and structures a unique customer journey for each client.. Value Points: Title: Multi-channel operational coverage. Value Points: Description: Public materials reference call centers, e-mail, chat, telemarketing, social media, and callback handling.. Value Points: Title: International. (public_web; observed 2026-08-26)
• Company Overview: Tagline: L'Obsession Client. Highlights: Founded in 2003.. Highlights: Operates across France, Morocco, Tunisia, and Madagascar.. Highlights: Public materials describe 4,300 collaborators and more than 10 languages.. Highlights: Positions itself around customer relationship management, BPO, digital services, medical outsourcing, and studies.. Description: Outsourcia is a French-Moroccan outsourcing group focused on customer relationship management, BPO, digital services, medical outsourcing, and studies. Public materials describe it as an international outsourcing operator present in France, Morocco, Tunisia, and Madagascar,. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website_asset; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 48

• egs: 41.6
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 31
• digital_readiness: 56.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Groupe Outsourcia's structured service taxonomy includes Technical Support, Customer Support, Recruitment Process Outsourcing, Data Entry & Processing, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Direct BPO and customer relationship management competitor in the same outsourced customer operations market.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Direct competitor in customer experience and contact center outsourcing.. Competitors: Relationship: direct. Competitors: Name: Webhelp. Competitors: Evidence: Direct competitor in multilingual customer relationship outsourcing.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Direct competitor in contact center and customer care outsourcing.. Competitors: Relationship: direct. Positioning: International outsourcing group focused on customer relationship management, BPO/back office, digital services, medical outsourcing, and studies, with stated emphasis on the mid-market segment.. Market Signals: Public materials describe Outsourcia as a top-10 French outsourcer and an independent mid-market leader.. Market Signals: The group highlights multilingual, multiservice outsourcing and customer obsession in public messaging.. Differentiators: Mid-market focus. Differentiators: Multilingual and multichannel delivery. Differentiators: Presence across Morocco, Tunisia, Madagascar, and France. Differentiators: Broader service mix including medical outsourcing and studies. Key Firmographics: Founded Year: 2003. Sectors Display: Customer relationship management. Sectors Display: BPO / back office. Sectors Display: Digital services. Sectors Display: Medical outsourcing. Sectors Display: Studies. Headquarters Display: Casablanca, Morocco. Employee Count Display: 4,300 collaborators. Recent News: Articles: Date: 2026-06-15. Articles: Title: L’expérience collaborateur au cœur de la transformation RH. Articles: Source: Outsourcia Actualités. Articles: Summary: Public news listing shows this item among recent posts on the company site.. Articles: Date: 2026-04-13. Articles: Title: GITEX AFRICA 2026 : Dans le rythme de l’innovation. Articles: Source: Outsourcia Actualités. Articles: Summary: Public news listing shows Outsourcia activity around GITEX Africa 2026.. Articles: Date: 2026-04-10. Articles: Title: Conférence experts : un service client 100 % automatisé : mythe ou réalité ?. Articles: Source: Outsourcia Actualités. Articles: Summary: Public news listing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Casablanca. Centers: Country: Morocco. Centers: City: Évreux. Centers: Country: France. Centers: City: Tunis. Centers: Country: Tunisia. Centers: City: Antananarivo. Centers: Country: Madagascar. Services & Offerings: Categories: Name: Customer relationship management. Categories: Services: Call centers. Categories: Services: E-mail management. Categories: Services: Chat solutions. Categories: Services: Telemarketing. Categories: Services: Social media customer relationship. Categories: Services: Web callback. Categories: Services: Inbound reception. Categories: Services: Technical assistance. Categories: Name: Back office / BPO. Categories: Services: Back office outsourcing. Categories: Services: Process administration support. Categories: Name: Digital services. Categories: Services: Specific web application development. Categories: Services: Mobile application development. Categories: Services: Digital communication. Categories: Services: Community management. Categories: Name: Medical outsourcing. Categories: Services: Medical outsourcing services. Categories: Name: Studies. Categories: Services: Marketing or market studies. Executive Summary: Summary: Groupe Outsourcia is a long-running outsourcing provider founded in 2003 that serves mid-market and international clients with multilingual customer relationship services, BPO/back office, digital services, medical outsourcing, and studies. Public sources also show a multi-country operating footprint and a brand emphasis on human-centered service and customer obsession.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile materials identify him as President and co-founder of Groupe Outsourcia.. Executives: Name: Youssef Chraïbi. Executives: Title: President & co-founder. Executives: Bio: Public management pages identify him as Managing Director and co-founder.. Executives: Name: Franck Polizzi. Executives: Title: Managing Director & co-founder. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: RPA. Asset Fact Document Signal: Role: other_document. Statement: L'étude

Methodology

Groupe Outsourcia's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 70 distinct source URLs and retained 78 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Data Entry & Processing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.outsourcia.com

Email: contact@outsourcia-group.com

Phone: 212 5 22 95 34 80

LinkedIn: http://www.linkedin.com/company/groupe-outsourcia

Frequently Asked Questions

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