Gurland scorecard

Company Overview

Gurland is a BPO company, founded in 2017, with approximately 51-200 employees. They specialize in Finance & Accounting.

Gurland’s annual revenue is estimated to be between $5 to $8 million. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Client Value Proposition: Summary: Gurland is positioned as a flexible BPO partner for customer experience and support operations, combining multi-channel service delivery with sales and back-office assistance.. Value Points: Title: Customer experience coverage. Value Points: Description: Public listings describe support services intended to handle customer interactions across phone and digital channels.. Value Points: Title: Lead and sales support. Value Points: Description: The service set includes inbound sales, lead generation, and scheduling, which can support customer acquisition workflows.. Value Points: Title: Back-office enablement. Value Points: Description: CRM management and marketing automation appear in the public service list, indicating operational support beyond frontline contact handling.. Company Overview: Highlights: Founded in 2012.. Highlights: Employs over 300 people.. Highlights: Operates four branches across the US and Asia.. Highlights: Serves over 100 clients.. Highlights: Outsource Accelerator lists contact information and the company website as part of its directory entry.. Description: Gurland is described publicly as a global customer experience and business process outsourcing provider, with services spanning customer support, back-office, and sales-related functions.. Competitive Differentiators: Differentiators: Title: Multi-channel support coverage. Differentiators: Description: Public directory listings emphasize support across voice and digital channels, including phone, chat, email, and SMS.. Differentiators: Title: Broad service mix. Differentiators: Description: The company combines customer experience, back-office, sales support, and operational tools such as CRM management under one provider profile.. Differentiators: Title: Cross-regional operating footprint. Differentiators: Description: Directory and profile snippets indicate operations in both the US and Asia, which may support distributed delivery.. Differentiators: Title: Industry breadth. Differentiators: Description: Public sources note service to multiple sectors including health care, financial

Strengths

• Client Portfolio: Total Clients Claimed: 100. (public_web; observed 2026-05-20)
• Client Value Proposition: Summary: Gurland is positioned as a flexible BPO partner for customer experience and support operations, combining multi-channel service delivery with sales and back-office assistance.. Value Points: Title: Customer experience coverage. Value Points: Description: Public listings describe support services intended to handle customer interactions across phone and digital channels.. Value Points: Title: Lead and sales support. Value Points: Description: The service set includes inbound sales, lead generation, and scheduling, which can support customer acquisition workflows.. Value. (public_web; observed 2026-05-20)
• Company Overview: Highlights: Founded in 2012.. Highlights: Employs over 300 people.. Highlights: Operates four branches across the US and Asia.. Highlights: Serves over 100 clients.. Highlights: Outsource Accelerator lists contact information and the company website as part of its directory entry.. Description: Gurland is described publicly as a global customer experience and business process outsourcing provider, with services spanning customer support, back-office, and sales-related functions.. (public_web; observed 2026-05-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-19)

Firmographics

GB100 score

Overall score: 45

• egs: 35.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35.6
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Gurland's structured service taxonomy includes Finance & Accounting. Client Portfolio: Total Clients Claimed: 100. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Similar global customer experience and BPO services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Similar customer experience and outsourced support offerings.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: Competes in customer experience and outsourced support services.. Competitors: Relationship: direct. Positioning: Global customer experience and business process outsourcing provider with customer support, sales, lead generation, and back-office services.. Market Signals: Directory profile indicates over 100 clients.. Market Signals: Directory profile indicates four total branches in the US and Asia.. Market Signals: Directory profile estimates annual revenue between $5 million and $8 million.. Differentiators: Claims global customer experience solutions.. Differentiators: Claims service across multiple industries including health care, financial services, consumer services, and insurance.. Differentiators: Claims a multi-channel service mix including call center, chat, email, SMS, technical support, lead generation, scheduling, marketing automation, and CRM management.. Key Firmographics: Founded Year: 2012. Revenue Display: estimated $5 million to $8 million annually. Sectors Display: health care. Sectors Display: financial services. Sectors Display: consumer services. Sectors Display: insurance. Headquarters Display: New York, United States; OA also notes Wilmington, Delaware and states the main headquarters is listed as N/A. Employee Count Display: over 300. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: call center services. Categories: Services: chat support. Categories: Services: email support. Categories: Services: SMS support. Categories: Services: technical support. Categories: Services: 24/7 customer support. Categories: Name: Sales and growth support. Categories: Services: inbound sales. Categories: Services: lead generation. Categories: Services: scheduling. Categories: Name: Operations and systems support. Categories: Services: marketing automation. Categories: Services: CRM management. Executive Summary: Summary:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Wilmington. Centers: Country: United States. Centers: City: New York. Centers: Country: United States. Centers: City: Asia. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile snippets identify Matt Guarneri as President of Gurland Corporation.. Executives: Name: Matt Guarneri. Executives: Title: President. Executives: Bio: A public LinkedIn snippet lists Jennifer Narciso as Manager Strategic Partnerships at Gurland Corporation.. Executives: Name: Jennifer Narciso. Executives: Title: Manager Strategic Partnerships. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical..

Methodology

Gurland's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 44 distinct source URLs and retained 53 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: http://www.keithgurland.com/

Email: info@gurland.io

Phone: +1-866-218-0280

LinkedIn: https://www.linkedin.com/company/gurland/

Frequently Asked Questions

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