Hcca Health Connections scorecard

Company Overview

Hcca Health Connections is a BPO company. They specialize in Human Resources.

There is no denying that the business of healthcare has grown ever more challenging. Staffing shortages are constant, but there is no lack of regulations, processes, and paperwork. Medical professionals are often overworked and underpaid. At Shearwater Health, we recognized this trend years ago and set out to find ways to keep healthcare organizations—and the people who comprise them—healthy too. Since we were founded in 1973, we have morphed and adapted as medicine has evolved. A key turning point came in 2009 when we founded Clinical Process Outsourcing, or CPO™, as a way to expand the capacity and effectiveness of our partner organizations without adding to their overhead. After welcoming Tom Kendrot as CEO in 2019, an impassioned leader with a drive for innovation, we accelerated our expansion by broadening our global presence and deepening our impact on partners worldwide.

Executive summary

Brand Profile: Voice: professional. Voice: healthcare-focused. Voice: outcomes-oriented. Voice: global. Tagline: We are the founders of Clinical Process Outsourcing®. Imagery Style: Healthcare and global-services corporate imagery. Client Value Proposition: Summary: Shearwater Health says it helps healthcare clients expand clinical capacity, reduce administrative burden, and improve outcomes by embedding remote and onsite clinical teams into existing operations.. Value Points: Title: Capacity expansion. Value Points: Description: Adds clinicians and process experts to extend internal team capacity.. Value Points: Title: Administrative relief. Value Points: Description: Targets back-office and operational workloads to reduce burden on client teams.. Value Points: Title: Outcomes orientation. Value Points: Description: Frames services around better care and improved operational outcomes.. Value Points: Title: Specialized healthcare execution. Value Points: Description: Uses healthcare-specific talent and operating practices rather than general outsourcing.. Company Overview: Tagline: Global healthcare solutions provider. Highlights: Formerly HCCA Health Connections. Highlights: Focuses on healthcare operations and clinical support. Highlights: Serves payers, providers, and workers’ compensation and disability organizations. Highlights: Emphasizes remote and onsite clinician teams and process support. Description: Shearwater Health, formerly HCCA Health Connections, presents itself as a healthcare BPO and clinical solutions provider serving payers, providers, and workers’ compensation and disability organizations with remote and onsite clinical teams.. Competitive Differentiators: Differentiators: Title: Healthcare-only focus. Differentiators: Description: The company positions itself as a specialized healthcare solutions provider rather than a generalist BPO vendor.. Differentiators: Title: Clinical + operational model. Differentiators: Description: Shearwater combines clinicians with process experts to support both bedside and back-office work.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public materials describe a global team and

Strengths

• Brand Profile: Voice: professional. Voice: healthcare-focused. Voice: outcomes-oriented. Voice: global. Tagline: We are the founders of Clinical Process Outsourcing®. Imagery Style: Healthcare and global-services corporate imagery. (public_web; observed 2026-08-11)
• Client Value Proposition: Summary: Shearwater Health says it helps healthcare clients expand clinical capacity, reduce administrative burden, and improve outcomes by embedding remote and onsite clinical teams into existing operations.. Value Points: Title: Capacity expansion. Value Points: Description: Adds clinicians and process experts to extend internal team capacity.. Value Points: Title: Administrative relief. Value Points: Description: Targets back-office and operational workloads to reduce burden on client teams.. Value Points: Title: Outcomes orientation. Value Points: Description: Frames services around. (public_web; observed 2026-08-11)
• Company Overview: Tagline: Global healthcare solutions provider. Highlights: Formerly HCCA Health Connections. Highlights: Focuses on healthcare operations and clinical support. Highlights: Serves payers, providers, and workers’ compensation and disability organizations. Highlights: Emphasizes remote and onsite clinician teams and process support. Description: Shearwater Health, formerly HCCA Health Connections, presents itself as a healthcare BPO and clinical solutions provider serving payers, providers, and workers’ compensation and disability organizations with remote and onsite clinical teams.. (public_web; observed 2026-08-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hcca Health Connections's structured service taxonomy includes Human Resources. Competitive Landscape: Competitors: Name: Healthcare staffing and BPO firms. Competitors: Evidence: Public coverage describes Shearwater as a healthcare staffing firm and healthcare BPO provider.. Competitors: Relationship: adjacent. Competitors: Name: Other healthcare outsourcing providers. Competitors: Evidence: The company positions itself around Clinical Process Outsourcing®, which competes with clinical and healthcare BPO offerings.. Competitors: Relationship: direct. Positioning: Healthcare process outsourcing provider focused on clinical outsourcing and healthcare outcomes.. Market Signals: Brand consolidation under Shearwater Health is publicly documented. Market Signals: NCQA Utilization Management Accreditation was publicly announced in 2026. Differentiators: Clinical Process Outsourcing® brand category. Differentiators: Global delivery footprint across the US, Philippines, and India. Differentiators: Healthcare-specific positioning. Key Firmographics: Sectors Display: Healthcare. Sectors Display: Payer services. Sectors Display: Provider services. Sectors Display: Workers' compensation and disability. Sectors Display: Pharma and life sciences. Headquarters Display: Nashville, Tennessee (site references company leadership in Nashville; external profiles also describe Nashville headquarters). Employee Count Display: 6,000+ clinicians and process experts (company website). Ownership Type Display: Private company; reported as private equity-backed in media coverage. Leadership & Executives: Executives: Name: Tom Kendrot. Executives: Title: Chief Executive Officer. Executives: Name: Todd Silmon. Executives: Title: Chief Operating Officer. Executives: Name: Jen Bales. Executives: Title: Chief Human Resources Officer. Executives: Name: Andrew Lange. Executives: Title: Chief Financial Officer. Executives: Name: Khristine Olguin. Executives: Title: Chief Nursing Officer. Executives: Name: Sainath Sindhe. Executives: Title: Chief Technology Officer. Executives: Name: Kari Delahunty. Executives: Title: President of Pharma and Life Sciences. Executives: Name: Todd Silmon. Executives: Title: President of Payer Services. Executives: Name: Michael Hite. Executives: Title: President of Nurse Recruitment. Recent News: Articles: Date: 2021-05-26. Articles: Title: Shearwater Health adds two new members to leadership team. Articles: Source: Shearwater Health. Articles:

Geography

Delivery Center Details: Centers: City: Nashville. Centers: Country: United States. Centers: City: Taguig City. Centers: Country: Philippines. Centers: City: Cebu City. Centers: Country: Philippines. Centers: City: Clark. Centers: Country: Philippines. Centers: City: Davao City. Centers: Country: Philippines. Centers: City: Chennai. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Sr. Vice President, Clinical Excellence. Open Positions: Location: Hybrid. Open Positions: Seniority: Senior. Open Positions: Department: Unknown. Open Positions: Title: Operations Paralegal. Open Positions: Location: Hybrid. Open Positions: Seniority: Mid. Open Positions: Department: Unknown. Open Positions: Title: Immigration Specialist Administrator. Open Positions: Location: Hybrid. Open Positions: Seniority: Mid. Open Positions: Department: Unknown. Workforce Signals: Job Board Visible: true. Workforce Signals: Public Locations Listed: true. Workforce Signals: Remote Or Hybrid Roles Present: true. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Clinical operations support. Categories: Services: Remote and onsite clinicians. Categories: Services: Clinical team augmentation. Categories: Services: Nurse recruitment. Categories: Name: Healthcare process outsourcing. Categories: Services: Medical coding. Categories: Services: Revenue cycle management. Categories: Services: Administrative support. Categories: Name: Payer services. Categories: Services: Payer-focused clinical and operational support. Categories: Name: Pharma and life sciences support. Categories: Services: Services for pharmaceutical and life sciences partners. Categories: Name: Specialty healthcare support. Categories: Services: Workers' compensation and disability organization support. Executive Summary: Summary: Shearwater Health is a healthcare-focused BPO and clinical process outsourcing provider that combines clinical expertise, process excellence, and technology to support healthcare organizations across administrative and clinical workflows.. Tech Stack & Tools: Proprietary Tech: Name: Clinical Process Outsourcing®. Proprietary

Methodology

Hcca Health Connections's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 29 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Human Resources

Contact

Website: https://www.shearwaterhealth.com

Frequently Asked Questions

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