Infor Pssc scorecard

Company Overview

Infor Pssc is a BPO company, founded in 2002, with approximately 10,001+ employees. They specialize in Sales & Marketing, Human Resources. They serve the E-commerce & Retail industries.

Headquartered in New York, this firm has offices at 47 locations around the globe and has clients in more than 175 countries. This firm has over 17,000 employees across its various locations in Sweden, the Philippines, Norway, and more. Since its founding in 1999, Infor has worked with over 65,000 satisfied clients. This firm has reported revenues of USD 3-million. This firm delivers an incredibly wide range of industry-specific software solutions that are developed with each industry’s needs in mind. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise. Voice: industry-focused. Voice: professional. Colors: #D5000E. Colors: #13A3F7. Colors: #FF6400. Typography: monochrome logo variants exist. Typography: full-color logo with tagline is the primary logo. Imagery Style: null. Logo Variants: full color logo with tagline. Logo Variants: monochrome logo with tagline. Logo Variants: white logo. Logo Variants: black logo. Client Value Proposition: Summary: Infor’s value proposition centers on helping organizations modernize operations with industry-tailored cloud software, AI-enabled workflows, and integrated enterprise applications.. Value Points: Title: Operational modernization. Value Points: Description: Supports transformation of finance, supply chain, HR, payroll, and related functions.. Value Points: Title: Industry fit. Value Points: Description: Positions products around sector-specific needs and workflows.. Value Points: Title: AI-enabled productivity. Value Points: Description: Adds AI agents and embedded AI experiences to automate and augment business processes.. Company Overview: Tagline: Cloud enterprise software and AI for industry. Highlights: Industry-focused cloud software company. Highlights: Global reach across more than 170 countries. Highlights: Positions itself as an ERP and enterprise applications leader. Description: Infor is a global provider of cloud enterprise software focused on industry-specific applications and AI-enabled business transformation.. Competitive Differentiators: Differentiators: Title: Industry-specific cloud positioning. Differentiators: Description: Infor emphasizes software built for how specific industries work rather than generic enterprise suites.. Differentiators: Title: AI and agentic ERP focus. Differentiators: Description: Recent public materials highlight industry AI agents, agentic orchestration, and embedded AI experiences.. Differentiators: Title: Recognized analyst positioning. Differentiators: Description: Infor states it has been named a Gartner Magic Quadrant Leader for WMS for eight consecutive years and for CPQ in 2026.. Leadership & Executives: Executives: Name:

Strengths

• Brand Profile: Voice: enterprise. Voice: industry-focused. Voice: professional. Colors: #D5000E. Colors: #13A3F7. Colors: #FF6400. Typography: monochrome logo variants exist. Typography: full-color logo with tagline is the primary logo. Imagery Style: null. Logo Variants: full color logo with tagline. Logo Variants: monochrome logo with tagline. Logo Variants: white logo. Logo Variants: black logo. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Infor’s value proposition centers on helping organizations modernize operations with industry-tailored cloud software, AI-enabled workflows, and integrated enterprise applications.. Value Points: Title: Operational modernization. Value Points: Description: Supports transformation of finance, supply chain, HR, payroll, and related functions.. Value Points: Title: Industry fit. Value Points: Description: Positions products around sector-specific needs and workflows.. Value Points: Title: AI-enabled productivity. Value Points: Description: Adds AI agents and embedded AI experiences to automate and augment business processes.. (public_web; observed 2026-08-14)
• Company Overview: Tagline: Cloud enterprise software and AI for industry. Highlights: Industry-focused cloud software company. Highlights: Global reach across more than 170 countries. Highlights: Positions itself as an ERP and enterprise applications leader. Description: Infor is a global provider of cloud enterprise software focused on industry-specific applications and AI-enabled business transformation.. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-14)

Firmographics

GB100 score

Overall score: 55

• egs: 44.1
• growth: 56.5
• reputation: 53.3
• ai_readiness: 50
• market_footprint: 60.3
• digital_readiness: 64.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Infor Pssc's structured service taxonomy includes Sales & Marketing, Human Resources. Competitive Landscape: Competitors: Name: Microsoft Dynamics. Competitors: Evidence: Listed among Infor ERP competitors in ERP market-share coverage.. Competitors: Relationship: direct. Competitors: Name: Workday. Competitors: Evidence: Listed among Infor ERP competitors in ERP market-share coverage.. Competitors: Relationship: direct. Competitors: Name: SAP S/4HANA. Competitors: Evidence: Listed among Infor ERP competitors in ERP market-share coverage.. Competitors: Relationship: direct. Competitors: Name: Oracle ERP Cloud. Competitors: Evidence: Named as an Infor CloudSuite alternative for large enterprises.. Competitors: Relationship: direct. Competitors: Name: Epicor Kinetic. Competitors: Evidence: Named as an Infor CloudSuite alternative for mid-market manufacturers.. Competitors: Relationship: direct. Competitors: Name: Unit4. Competitors: Evidence: Identified as competing with Infor’s ERP offerings.. Competitors: Relationship: direct. Competitors: Name: NetSuite. Competitors: Evidence: Identified as an Infor competitor in market coverage.. Competitors: Relationship: direct. Competitors: Name: Manhattan Associates. Competitors: Evidence: Identified as directly competing with Infor supply chain and warehouse management offerings.. Competitors: Relationship: adjacent. Positioning: Infor is positioned as an enterprise software. Key Firmographics: Sectors Display: Enterprise software. Sectors Display: Cloud ERP. Sectors Display: Industry cloud. Headquarters Display: New York, United States. Recent News: Articles: Date: 2026-08-05. Articles: Title: Infor appoints Yuka Kanemitsu as President and Representative Director of Infor Japan. Articles: Source: Infor. Articles: Summary: Infor announced a leadership appointment in Japan to support industry cloud growth and AI-driven business transformation.. Articles: Date: 2026-07-21. Articles: Title: Infor CEO Kevin Samuelson reveals what will make or break AI adoption. Articles: Source: Infor. Articles: Summary: Infor highlighted CEO commentary on AI adoption, trade, and enterprise change.. Articles: Date: 2026-07-10. Articles: Title: Infor aligns its agentic ERP strategy with Enterprise Resource Execution framework. Articles: Source: Infor. Articles: Summary: Infor discussed its agentic ERP strategy and its alignment with a real-time execution framework..

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Taguig. Centers: Model: office. Centers: Country: Philippines. Centers: City: Atlanta. Centers: Model: office. Centers: Country: United States. Centers: City: Wichita. Centers: Model: office. Centers: Country: United States. Centers: City: St Paul. Centers: Model: office. Centers: Country: United States. Centers: City: Nashua. Centers: Model: office. Centers: Country: United States. Centers: City: New York. Centers: Model: office. Centers: Country: United States. Centers: City: Tulsa. Centers: Model: office. Centers: Country: United States. Centers: City: Dallas. Centers: Model: office. Centers: Country: United States. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Observed Roles: Title: Technical Support Analyst. Workforce Signals: Observed Roles: Title: IT Recruiter. Workforce Signals: Observed Roles: Title: Associate Software Engineer. Workforce Signals: Observed Roles: Title: Associate Consultant. Workforce Signals: Observed Roles: Title: Sr. DevOps Engineer. Workforce Signals: Observed Roles: Title: Senior Manager (QA), Software Development. Workforce Signals: Observed Roles: Title: Quality Assurance Analyst. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Enterprise resource planning. Categories: Services: Cloud ERP. Categories: Services: Industry-specific ERP suites. Categories: Name: Enterprise applications. Categories: Services: Finance. Categories: Services: Supply chain. Categories: Services: Human resources. Categories: Services: Talent. Categories: Services: Payroll. Categories: Name: Platform and automation. Categories: Services: Integration. Categories: Services: Automation. Categories: Services: Data and intelligence. Categories: Name: AI-enabled industry tools. Categories: Services: Industry AI agents. Categories: Services: Embedded generative AI experiences. Categories: Services: Agentic orchestrator. Executive Summary: Summary: Infor is a global industry cloud software company that markets ERP and related enterprise applications for organizations across many sectors. Public sources identify broad

Methodology

Infor Pssc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 29 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Human Resources

Industries Served

• E-commerce & Retail

Contact

Website: http://www.infor.com

Email: venice.degracia@infor.com

Phone: (800)260-2640

LinkedIn: https://www.linkedin.com/company/infor/

Frequently Asked Questions

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