Ingellicom scorecard

Company Overview

Ingellicom is a BPO company, founded in 2006, with approximately 1-49 employees. They specialize in Human Resources. They serve the E-commerce & Retail industries.

INGELLICOM also serves clients in the federal government. This BPO solutions provider started with telecommunication clients and grew to include clients from the insurance, banking, healthcare, manufacturing, and pharmaceutical industries. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise. Voice: technical. Voice: process-driven. Voice: government-ready. Imagery Style: Corporate/enterprise web presence with service-oriented presentation; no verified visual system details were available from the accessible sources.. Competitive Landscape: Competitors: Name: Other IT consulting and custom software providers. Competitors: Evidence: Public materials frame Ingellicom as an IT consulting and enterprise solutions firm rather than a pure-play BPO operator.. Competitors: Relationship: direct. Competitors: Name: BPO and managed services firms. Competitors: Evidence: The directory use case is BPO-focused, but publicly visible offerings emphasize software, analytics, and process optimization.. Competitors: Relationship: adjacent. Positioning: IT consulting and enterprise solutions provider serving regulated and public-sector-heavy clients, with additional telecom, banking, and healthcare exposure.. Market Signals: Founded in 2006. Market Signals: Public materials emphasize regulated-industry delivery. Market Signals: Capability statement highlights prime-contract work for Puerto Rico public-sector entities and major private-sector brands. Differentiators: Enterprise software development. Differentiators: Advanced analytics. Differentiators: Artificial intelligence. Differentiators: Business intelligence. Differentiators: Process optimization. Differentiators: Government-ready positioning. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Description Long: Founded in 2006, INGELLICOM is an IT consulting and enterprise solutions provider specializing in enterprise IT solutions in several industries such as Telecommunications, Banking, Healthcare and Public Sector. We are committed to transforming, optimizing, improving, enhancing, and implementing cutting-edge IT technologies to meet the unique needs and objectives of our clients. Our core services and expertise encompass Enterprise Software Development, Advanced Analytics, Artificial Intelligence (AI), Business Intelligence, and Process Optimization. We offer a range of flexible hiring arrangements personalized to meet workplace demands, including temporary and contract staffing services, and option-to-hire

Strengths

• Brand Profile: Voice: enterprise. Voice: technical. Voice: process-driven. Voice: government-ready. Imagery Style: Corporate/enterprise web presence with service-oriented presentation; no verified visual system details were available from the accessible sources.. (public_web; observed 2025-03-27)
• Client Portfolio: Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Ethics Bureau. Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Comptroller’s Office. Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Police Bureau (DSP, NPPR). Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Department of Justice. Clients: Segment: Prime. Clients: Industry: Telecommunications. Clients: Client Name: Claro. Clients: Segment: Prime. Clients: Industry: Healthcare. Clients: Client Name: MMM.. (public_web; observed 2025-03-27)
• Competitive Landscape: Competitors: Name: Other IT consulting and custom software providers. Competitors: Evidence: Public materials frame Ingellicom as an IT consulting and enterprise solutions firm rather than a pure-play BPO operator.. Competitors: Relationship: direct. Competitors: Name: BPO and managed services firms. Competitors: Evidence: The directory use case is BPO-focused, but publicly visible offerings emphasize software, analytics, and process optimization.. Competitors: Relationship: adjacent. Positioning: IT consulting and enterprise solutions provider serving regulated and public-sector-heavy clients, with additional telecom,. (public_web; observed 2026-07-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-27)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-25)

Firmographics

GB100 score

Overall score: 43

• egs: 40.5
• growth: 43.7
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 41.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ingellicom's structured service taxonomy includes Human Resources. Client Portfolio: Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Ethics Bureau. Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Comptroller’s Office. Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Police Bureau (DSP, NPPR). Clients: Segment: Prime. Clients: Industry: Government. Clients: Client Name: Puerto Rico Department of Justice. Clients: Segment: Prime. Clients: Industry: Telecommunications. Clients: Client Name: Claro. Clients: Segment: Prime. Clients: Industry: Healthcare. Clients: Client Name: MMM. Clients: Segment: Unknown. Clients: Industry: Biotech. Clients: Client Name: Sartorius-Stedim Biotech. Clients: Segment: Prime. Clients: Industry: Banking. Clients: Client Name: Banco Popular. Industry Concentration: Government. Industry Concentration: Telecommunications. Industry Concentration: Banking. Industry Concentration: Healthcare. Industry Concentration: Biotech. Delivery Center Details: Centers: City: Guaynabo. Centers: Model: HQ. Centers: Country: Puerto Rico. Centers: City: Dallas. Centers: Model: Office. Centers: Country: United States. Centers: City: Texas. Centers: Model: Office. Centers: Country: United States. Centers: City: Dominican Republic. Centers: Model: Client service presence. Centers: Country: Dominican Republic. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Artificial Intelligence. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Enterprise Software Development. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Advanced Analytics. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Business Intelligence. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Process Optimization. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: DevSecOps. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: CI/CD. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: RPA. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Microsoft Power Apps. Ai Capabilities: Artificial Intelligence. Ai Capabilities: Advanced Analytics. Service: Human Resources. Financial Health: Risk Factors: No verified public

Geography

Countries listed in the structured record include -. Hiring & Workforce Signals: Workforce Signals: Signals: No public open roles were identified in the available sources.. Workforce Signals: Signals: A public profile references a Process Improvement Manager joining in 2012..

Methodology

Ingellicom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 10 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Human Resources

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ingelli.com

Email: contact@ingelli.com

Phone: 1 (787) 707 0400

LinkedIn: http://www.linkedin.com/company/ingellicom-corp-

Frequently Asked Questions

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