Hdc BPO Services scorecard

Company Overview

Hdc BPO Services is a BPO company, founded in 1993, with approximately 500-999 employees. They specialize in Finance & Accounting.

Executive summary

Brand Profile: Voice: Spanish-language corporate. Voice: Quality-focused. Voice: Outsourcing and contact-center oriented. Client Value Proposition: Summary: HDC BPO Services presents itself as a quality-focused outsourcing partner for organizations needing contact center, collections, back office, and related support functions in Peru and adjacent markets.. Value Points: Title: Operational breadth. Value Points: Description: Offers multiple BPO service lines that can reduce vendor fragmentation.. Value Points: Title: Process support. Value Points: Description: Public descriptions emphasize customer service, collections, and back-office execution.. Value Points: Title: Regional accessibility. Value Points: Description: Presence in Peru and Spain may support Spanish-language and cross-market service delivery.. Company Overview: Highlights: Public directory listing on Outsource Accelerator.. Highlights: Public company profiles describe BPO and contact center services.. Highlights: Public profiles indicate operations in Peru and Spain.. Description: HDC BPO Services is a Peruvian BPO and contact center provider with public profiles indicating operations in Peru and Spain, and a focus on outsourcing, collections, back office, IT-related support, and talent management services.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public profiles state the company was founded in 1993, indicating a long tenure in the BPO market.. Differentiators: Title: Multi-line BPO offering. Differentiators: Description: Public materials describe a mix of contact center, collections, back office, IT/security, and talent services under one provider.. Differentiators: Title: Geographic footprint. Differentiators: Description: Public profiles indicate operations or presence in Lima and Spain, suggesting cross-border support capacity.. Differentiators: Title: Quality positioning. Differentiators: Description: Public-facing descriptions emphasize high quality standards and continuous improvement.. Key Firmographics: Founded Year: 1993. Sectors Display: Business Process Outsourcing. Sectors Display: Contact

Strengths

• Brand Profile: Voice: Spanish-language corporate. Voice: Quality-focused. Voice: Outsourcing and contact-center oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: HDC BPO Services presents itself as a quality-focused outsourcing partner for organizations needing contact center, collections, back office, and related support functions in Peru and adjacent markets.. Value Points: Title: Operational breadth. Value Points: Description: Offers multiple BPO service lines that can reduce vendor fragmentation.. Value Points: Title: Process support. Value Points: Description: Public descriptions emphasize customer service, collections, and back-office execution.. Value Points: Title: Regional accessibility. Value Points: Description: Presence in Peru and. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Public directory listing on Outsource Accelerator.. Highlights: Public company profiles describe BPO and contact center services.. Highlights: Public profiles indicate operations in Peru and Spain.. Description: HDC BPO Services is a Peruvian BPO and contact center provider with public profiles indicating operations in Peru and Spain, and a focus on outsourcing, collections, back office, IT-related support, and talent management services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 42.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 41.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hdc BPO Services's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: Other Peru-based BPO and contact center providers. Competitors: Relationship: direct. Competitors: Name: Regional contact center technology-enabled providers. Competitors: Relationship: adjacent. Positioning: A Peru-based BPO and contact center provider focused on outsourcing processes, collections, back office, IT/security, and talent-related services.. Market Signals: Presence in Lima plus Spain suggests cross-border servicing.. Market Signals: Spanish-language public presence indicates a primarily Spanish-speaking market orientation.. Differentiators: Public sources emphasize multi-service BPO scope.. Differentiators: Public sources indicate a long operating history.. Differentiators: Public sources indicate use of a modern contact-center platform.. Reputation & Reviews: Summary: Public review and rating data are limited and inconsistent across sources, so no reliable consolidated reputation score can be confirmed from the available public record.. Credentials: Detail: A careers page exists with at least one employee review entry, but no dependable aggregate rating was verified in the available source set.. Credentials: Platform: Indeed. Credentials: Detail: Public labor listing displays an overall rating of 3.9 with 1,592 evaluations, though this is an employment-site metric rather than a client review score.. Credentials: Rating: 3.9. Credentials: Platform: Computrabajo. Employee & Client Sentiment: Green Flags: Public review snippets mention good work environment.. Green Flags: Review aggregate shows many recommendations to work there.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work environment feedback is generally positive in public employee-review snippets. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: Buen ambiente laboral. Sentiment Themes: Key Phrases: Buen ambiente de trabajo. Sentiment Themes: Theme: Compensation and career growth appear more moderate than environment ratings. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: Salario y prestaciones. Sentiment Themes: Key Phrases: Oportunidades de carrera. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Contact Center. Categories: Services: Call

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Lima. Centers: Country: Peru. Centers: City: Breña. Centers: Country: Peru. Centers: City: Lince. Centers: Country: Peru. Centers: City: Spain. Centers: Country: Spain. Executive Summary: Summary: HDC BPO Services is a Peru-based BPO provider founded in 1993, with public-facing materials describing contact center, collections, back office, IT solutions/security, and human talent services. Public profiles also indicate a presence in Lima and Spain, though independently verified operational scale and ownership details are limited in public sources.. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: inferred. Tools: Product Name: Genesys Cloud/contact center suite. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: José Manuel Nuñez. Executives: Title: President and Director. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Monthly Search Volume: 8023. Domain Authority: 47.

Methodology

Hdc BPO Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 55 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.outsourceaccelerator.com/company/hdc-bpo-services/

Email: comercial@hdec.com.pe

Phone: (+511) 712 6200

LinkedIn: http://www.linkedin.com/company/hdc-bpo-services

Frequently Asked Questions

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