Impact Call Centre scorecard

Company Overview

Impact Call Centre is a BPO company. They specialize in Sales & Marketing, Outbound Sales.

Impact Call Centre is a professional UK based call centre that provides call centre outsourcing solutions to national UK and international brands, independents, and charitable organisations. Our team of over 250 call centre agents deliver world-class services to established businesses at scale. UK Based Call Centre We are a highly professional, UK based call centre that provides call centre outsourcing services to established brands. Our dedicated team of over 250 call centre agents are experienced and passionate about delivering world-class services to our clients. As a company, we are much more than a service provider. We become a trusted partner that clients can rely on to overcome complex challenges and deliver exceptional results. Whether you require support with customer service, inbound sales, outbound services or pick, pack and fulfilment, our teams are ready to help. Our call centre agents have gained a truly invaluable breadth of experience across multiple sectors, which has earned us a great reputation in the call centre industry and beyond.

Executive summary

Brand Profile: Voice: friendly. Voice: professional. Voice: diverse. Voice: world-class. Client Value Proposition: Summary: Impact Call Centre positions itself as a flexible UK outsourced partner for businesses needing customer service, sales support, and fulfilment handled by an established local contact centre.. Value Points: Title: Outsourced operational support. Value Points: Description: The company offers outsourced contact centre services for customer service and sales work.. Value Points: Title: Extended coverage. Value Points: Description: The firm states it can provide 24/7 out-of-hours handling to help clients stay available to customers.. Value Points: Title: Multi-service convenience. Value Points: Description: It combines call centre services with pick and pack fulfilment, allowing businesses to consolidate more operational needs with one provider.. Company Overview: Tagline: AI-enabled call centre. Highlights: AI-enabled call centre. Highlights: Inbound and outbound sales support. Highlights: Multi-channel contact centre. Highlights: Pick and pack fulfilment. Description: Impact Call Centre is a UK outsourced multi-channel contact centre focused on inbound and outbound sales and customer service, with additional fulfilment support.. Competitive Differentiators: Differentiators: Title: AI-enabled operating model. Differentiators: Description: The company publicly describes itself as AI-enabled, indicating technology-supported contact centre delivery.. Differentiators: Title: 24/7 service availability. Differentiators: Description: Public pages state that the company offers 24-hour, 7-day-a-week customer service support.. Differentiators: Title: Combined sales and service coverage. Differentiators: Description: The firm presents both inbound and outbound, along with customer service and sales support, under one outsourced contact centre offer.. Differentiators: Title: Scale of delivery team. Differentiators: Description: Public company information states the organisation employs over 250 staff.. Key Firmographics: Founded Year: 2013. Sectors Display: Business support

Strengths

• Brand Profile: Voice: friendly. Voice: professional. Voice: diverse. Voice: world-class. (public_web; observed 2026-08-03)
• Client Portfolio: Industry Concentration: The company states its client base spans retail, mail order, consumer goods, government, travel, and automotive sectors.. (public_web; observed 2025-05-17)
• Client Value Proposition: Summary: Impact Call Centre positions itself as a flexible UK outsourced partner for businesses needing customer service, sales support, and fulfilment handled by an established local contact centre.. Value Points: Title: Outsourced operational support. Value Points: Description: The company offers outsourced contact centre services for customer service and sales work.. Value Points: Title: Extended coverage. Value Points: Description: The firm states it can provide 24/7 out-of-hours handling to help clients stay available to customers.. Value. (public_web; observed 2026-08-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Impact Call Centre's structured service taxonomy includes Sales & Marketing, Outbound Sales. Client Portfolio: Industry Concentration: The company states its client base spans retail, mail order, consumer goods, government, travel, and automotive sectors.. Competitive Landscape: Competitors: Name: null. Competitors: Evidence: No specific competitors were verifiable from public sources.. Competitors: Relationship: alternative. Positioning: UK-based outsourced call centre providing inbound, outbound, and customer service support.. Market Signals: Public materials emphasize support for multiple sectors and a UK-based outsourced model.. Differentiators: Onshore UK location in Romsey, Hampshire.. Differentiators: Coverage across inbound, outbound, and customer service work.. Reputation & Reviews: Summary: Public review data available from Indeed shows a generally positive employee rating, though this is employee feedback rather than client evidence.. Credentials: Detail: 64 reviews listed on the public review page.. Credentials: Rating: 4.1/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Inbound customer support. Categories: Services: 24/7 customer service handling. Categories: Services: Out-of-hours support. Categories: Name: Sales support. Categories: Services: Inbound sales. Categories: Services: Outbound sales. Categories: Services: B2B call centre services. Categories: Services: Appointment setting. Categories: Name: Fulfilment. Categories: Services: Pick and pack fulfilment. Executive Summary: Summary: Impact Call Centre is a privately held UK call centre business based in Romsey, Hampshire, operating as an outsourced contact centre with a stated workforce of over 250 staff and a focus on customer service and sales delivery.. Service: Outbound Sales. Service: Sales & Marketing. Description Long: Impact Call Centre is a professional UK based call centre that provides call centre outsourcing solutions to national UK and international brands, independents, and charitable organisations. Our team of over 250 call centre agents deliver world-class services to established businesses at scale. UK Based Call

Geography

Delivery Center Details: Centers: City: Romsey. Centers: Model: Onshore UK call centre / office-based. Centers: Country: United Kingdom. Centers: Timezone: Europe/London. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Notes: Public career pages indicate hiring activity and mention role-based applications by email, but no live vacancy list was verifiable from the available public snippets.. Asset Favicon: Visibility: public. Asset Logo: Visibility: public. Compliance: PCI DSS. Monthly Search Volume: 8655. Domain Authority: 43.

Methodology

Impact Call Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 40 distinct source URLs and retained 37 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Outbound Sales

Contact

Website: https://www.impactcallcentre.co.uk

Email: sales@impactcallcentre.co.uk

Phone: 2016120601

Frequently Asked Questions

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