Incept scorecard

Company Overview

Incept is a BPO company, founded in 1993, with approximately 250-499 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: conversational. Voice: relationship-oriented. Voice: results-focused. Tagline: Outsourced CX Solutions. Imagery Style: Publicly visible copy emphasizes human-centered customer interactions and multi-channel engagement; no verified visual style assets were found in the gathered sources.. Client Value Proposition: Summary: Incept says it helps clients improve customer outcomes, protect their brand, and drive growth through person-to-person conversations across multiple channels.. Value Points: Title: Better customer interaction outcomes. Value Points: Description: The company emphasizes meaningful conversations designed to strengthen relationships with customers.. Value Points: Title: Brand protection and growth. Value Points: Description: Its messaging links conversational marketing to improved brand outcomes and accelerated growth.. Value Points: Title: Lead generation support. Value Points: Description: Incept offers B2B lead generation and appointment setting to help clients focus on core work.. Value Points: Title: Transparent reporting. Value Points: Description: Outsource Accelerator lists transparent reporting among the company’s service attributes.. Company Overview: Tagline: Outsourced CX solutions. Highlights: Multi-channel contact center provider. Highlights: Customer experience and conversational marketing focus. Highlights: Based in Canton, Ohio. Description: Incept is a U.S.-based customer experience and BPO provider focused on multi-channel contact center services and conversational marketing across voice and digital channels.. Competitive Differentiators: Differentiators: Title: Multi-channel conversational model. Differentiators: Description: The company emphasizes meaningful customer interactions across voice, chat, SMS, email, social media, and IVR.. Differentiators: Title: Shared-risk pricing structure. Differentiators: Description: LinkedIn describes the company as using a shared-risk pricing structure.. Differentiators: Title: Conversation-led brand protection and growth. Differentiators: Description: Incept positions conversational marketing as a way to improve interaction outcomes, protect the brand, and accelerate growth.. Differentiators: Title:

Strengths

• Brand Profile: Voice: conversational. Voice: relationship-oriented. Voice: results-focused. Tagline: Outsourced CX Solutions. Imagery Style: Publicly visible copy emphasizes human-centered customer interactions and multi-channel engagement; no verified visual style assets were found in the gathered sources.. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Media. Clients: Client Name: MSN. Clients: Segment: Enterprise. Clients: Industry: Automotive. Clients: Client Name: Kia. Clients: Segment: Enterprise. Clients: Industry: Fintech. Clients: Client Name: DailyPay. Industry Concentration: Industry: Healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: Automotive. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: Media. Industry Concentration: Confidence: confirmed. (public_web; observed 2025-03-26)
• Client Value Proposition: Summary: Incept says it helps clients improve customer outcomes, protect their brand, and drive growth through person-to-person conversations across multiple channels.. Value Points: Title: Better customer interaction outcomes. Value Points: Description: The company emphasizes meaningful conversations designed to strengthen relationships with customers.. Value Points: Title: Brand protection and growth. Value Points: Description: Its messaging links conversational marketing to improved brand outcomes and accelerated growth.. Value Points: Title: Lead generation support. Value Points: Description: Incept offers. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-03-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 49

• egs: 44.3
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 35.4
• digital_readiness: 57.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Incept's structured service taxonomy includes Back Office. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Media. Clients: Client Name: MSN. Clients: Segment: Enterprise. Clients: Industry: Automotive. Clients: Client Name: Kia. Clients: Segment: Enterprise. Clients: Industry: Fintech. Clients: Client Name: DailyPay. Industry Concentration: Industry: Healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: Automotive. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: Media. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: null. Competitors: Evidence: No public competitor set was directly verified from the gathered sources.. Competitors: Relationship: adjacent. Positioning: Incept is positioned as a U.S.-based customer experience and outsourced CX/BPO provider offering multi-channel contact center support across phone, email, chat, text, and social media.. Market Signals: Public profiles consistently identify Incept as a BPO/CX provider.. Market Signals: Public sources place the company in Canton, Ohio.. Market Signals: Public materials reference more than 30 years of experience.. Market Signals: Public profiles and company pages indicate a private company with an established market presence.. Differentiators: Multi-channel customer engagement across phone, email, live chat, text, and social media.. Differentiators: Customer experience positioning rather than generic call-center framing.. Differentiators: Public messaging emphasizes relationship-building and conversational marketing.. Differentiators: Health-donor experience specialization is referenced in public company copy.. Leadership & Executives: Executives: Bio: CEO of Incept; the company notes his leadership in customer acquisition and retention strategies for major brands including Microsoft, Ford, Honda, and the American Red Cross.. Executives: Name: Sam Falletta. Executives: Title: Chief Executive Officer. Executives: Bio: Previously Chief Growth Officer; announced as President to help define and lead sales and marketing and support growth.. Executives: Name: Darren Hudach. Executives: Title: President. Executives: Bio: Charged with leading operations and instituting best practices and processes across the company and with clients.. Executives: Name: Amanda Montgomery.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Canton. Centers: Model: onshore contact center. Centers: Country: United States. Key Firmographics: Founded Year: 1993. Sectors Display: Customer experience (CX). Sectors Display: Business process outsourcing (BPO). Sectors Display: Contact center. Sectors Display: Direct marketing. Headquarters Display: Canton, Ohio, United States. Ownership Type Display: Private company. Reputation & Reviews: Summary: Public review and directory sources are limited, but third-party listings describe Incept as a long-running Ohio-based CX provider founded in 1992 or 1993 depending on the source.. Credentials: Detail: Lists services and contact information; no public star rating captured in the source snippet.. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Directory listing references Incept as an Ohio-based inbound and outbound call center and notes a 1992 founding year; no rating captured in the source snippet.. Credentials: Platform: Capterra. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Top Workplace Mentions: named a Top Workplace for the 11th time. Workforce Signals: Employee Feedback Signal: employee feedback collected via third-party survey. Pricing & Engagement: Models: Name: Custom quote / free price quote. Models: Best For: Clients seeking tailored CX and BPO scopes. Models: Description: Prospects are directed to request a free price quote rather than a published rate card.. Models: Name: Shared-risk pricing structure. Models: Best For: Performance-aligned engagements. Models: Description: LinkedIn describes the company as operating on a shared-risk pricing structure.. Summary: Public sources indicate a quote-based or custom engagement approach, and Incept invites prospects to request a free price quote.. Recent News: Articles: Date: 2022-09-29. Articles: Title: Incept Names Amanda Montgomery Chief Operating Officer. Articles:

Methodology

Incept's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 25 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.inceptresults.com

Email: info@inceptresults.com

Phone: (330) 649-8000

LinkedIn: http://www.linkedin.com/company/incept

Frequently Asked Questions

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