Infocision Management Corporation scorecard

Company Overview

Infocision Management Corporation is a BPO company, founded in 1982, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: compliance-focused. Voice: enterprise-oriented. Voice: service-driven. Tagline: InfoCision is a global leader in contact center and BPO services.. Client Value Proposition: Summary: InfoCision presents itself as a partner that can modernize customer engagement, reduce operational and compliance risk, and scale support through flexible delivery models.. Value Points: Title: Scale support quickly. Value Points: Description: Flexible shared, dedicated, and hybrid staffing models are positioned to adapt to client goals.. Value Points: Title: Broaden coverage. Value Points: Description: Overflow support and complete outsourcing options support variable demand and end-to-end delegation.. Value Points: Title: Modernize engagement. Value Points: Description: Public messaging emphasizes AI-driven contact center solutions and improved performance at scale.. Value Points: Title: Reduce risk. Value Points: Description: Company messaging highlights reducing operational and compliance risk while improving performance.. Company Overview: Tagline: Award-winning contact center solutions and BPO services provider. Highlights: Provides customer care and marketing solutions. Highlights: Offers direct marketing and outsourcing services. Highlights: Positions itself with flexible staffing models. Highlights: Headquartered in Akron, Ohio. Description: InfoCision Management Corporation is a contact center solutions and business process outsourcing provider headquartered in Akron, Ohio, serving customer care and marketing needs for leading brands.. Competitive Differentiators: Differentiators: Title: Flexible staffing models. Differentiators: Description: Public site language states that staffing models can be shared, dedicated, or hybrid to fit client goals.. Differentiators: Title: Breadth of outsourcing support. Differentiators: Description: Directory coverage describes offerings ranging from overflow support to complete outsourcing solutions.. Differentiators: Title: Long operating history. Differentiators: Description: Directory coverage says the company has provided customer care and marketing solutions for over

Strengths

• Brand Profile: Voice: compliance-focused. Voice: enterprise-oriented. Voice: service-driven. Tagline: InfoCision is a global leader in contact center and BPO services.. (public_web; observed 2026-08-14)
• Client Value Proposition: Summary: InfoCision presents itself as a partner that can modernize customer engagement, reduce operational and compliance risk, and scale support through flexible delivery models.. Value Points: Title: Scale support quickly. Value Points: Description: Flexible shared, dedicated, and hybrid staffing models are positioned to adapt to client goals.. Value Points: Title: Broaden coverage. Value Points: Description: Overflow support and complete outsourcing options support variable demand and end-to-end delegation.. Value Points: Title: Modernize engagement. Value Points: Description:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Award-winning contact center solutions and BPO services provider. Highlights: Provides customer care and marketing solutions. Highlights: Offers direct marketing and outsourcing services. Highlights: Positions itself with flexible staffing models. Highlights: Headquartered in Akron, Ohio. Description: InfoCision Management Corporation is a contact center solutions and business process outsourcing provider headquartered in Akron, Ohio, serving customer care and marketing needs for leading brands.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 49

• egs: 46
• growth: 56.5
• reputation: 45.1
• ai_readiness: 50
• market_footprint: 40.6
• digital_readiness: 58.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Infocision Management Corporation's structured service taxonomy includes Finance & Accounting, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourced contact center and BPO providers. Competitors: Evidence: Public directory listing describes InfoCision as a BPO services provider and contact center solutions provider.. Competitors: Relationship: direct. Positioning: InfoCision is positioned as an award-winning contact center solutions and BPO services provider, with public emphasis on compliance, certifications, and regulated customer operations.. Market Signals: Named in Outsource Accelerator as an award-winning provider and listed in the OA500 index.. Market Signals: Public company pages indicate active service and compliance positioning in 2026.. Differentiators: Public compliance claims include FTC and FCC adherence, SOC 2 Type II certification, PCI Level 1 Service Provider certification, and HIPAA compliance.. Differentiators: Public-facing language emphasizes contact center solutions and BPO services.. Pricing & Engagement: Models: Name: Shared staffing. Models: Best For: Clients needing lower-commitment or variable-capacity support. Models: Description: A flexible staffing model mentioned on the company website.. Models: Name: Dedicated staffing. Models: Best For: Clients needing a stable, branded team. Models: Description: A staffing model mentioned on the company website.. Models: Name: Hybrid staffing. Models: Best For: Clients needing a mix of shared and dedicated resources. Models: Description: A staffing model mentioned on the company website.. Recent News: Articles: Date: 2023-09-12. Articles: Title: InfoCision News publishes AI and contact center articles. Articles: Source: InfoCision News. Articles: Summary: The company’s news page includes posts about football analogies for contact centers and how AI is transforming the call center industry.. Articles: Date: 2024-09-19. Articles: Title: InfoCision named OA500 2024 Global Outsourcing Firm. Articles: Source: Outsource Accelerator LinkedIn. Articles: Summary: Outsource Accelerator congratulated InfoCision for being named the #217 Global Outsourcing Firm in the OA500 2024 Index.. Articles: Date: 2025-08-21. Articles: Title: InfoCision promoted Mike Van Scyoc

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Akron. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Akron. Centers: Model: office. Centers: Country: United States. Centers: City: Huntington. Centers: Model: office. Centers: Country: United States. Centers: City: Uniontown. Centers: Model: office. Centers: Country: United States. Centers: City: Youngstown. Centers: Model: office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Work-at-Home Call Center positions. Open Positions: Location: Remote. Open Positions: Seniority: unknown. Open Positions: Department: Call Center. Workforce Signals: Remote Work Available: true. Key Firmographics: Sectors Display: Contact center. Sectors Display: Business process outsourcing. Sectors Display: Direct marketing. Headquarters Display: Akron, Ohio, United States. Services & Offerings: Categories: Name: Customer care. Categories: Services: Customer support. Categories: Services: Overflow support. Categories: Services: Complete outsourcing solutions. Categories: Name: Marketing. Categories: Services: Marketing solutions. Categories: Services: Direct marketing. Categories: Name: Operational support. Categories: Services: Flexible staffing models. Categories: Services: Shared staffing. Categories: Services: Dedicated staffing. Categories: Services: Hybrid staffing. Categories: Name: Technology-enabled engagement. Categories: Services: AI-driven contact center solutions. Executive Summary: Summary: InfoCision is a U.S.-based BPO and contact center provider focused on customer care, marketing, and outsourced support services, with public directory coverage describing it as an award-winning provider and its own site emphasizing flexible staffing models.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mike Van Scyoc. Executives: Title: Chief Information Officer. Reputation & Reviews: Summary: Public review platforms show mixed employee sentiment, but these are employee reviews rather than client ratings and should not be treated as client satisfaction evidence.. Credentials: Detail: Out of 71 employee reviews, 70%

Methodology

Infocision Management Corporation's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.infocision.com/

Email: info@infocision.com

Phone: 330-668-1400

LinkedIn: http://www.linkedin.com/company/infocision-management-corporation

Frequently Asked Questions

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