Ispeaksolutions scorecard

Company Overview

Ispeaksolutions is a BPO company, founded in 2010, with approximately 51-200 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Experts in e-commerce retail, back office, direct response advertising, and call center management, the firm’s client base also encompasses health care, insurance, government agencies, and higher education developers.With more than a decade of experience in the BPO industry, iSpeak Solutions employs between 51 and 200 staff members of all experience levels. Since 2010, the organization has evoked a highly professional image, specializing in maximizing revenues for clients by offering highly trained staff packages tailor-made to distinguish itself in an extremely competitive outsourcing market. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: Public materials position iSpeakSolutions as a flexible outsourcing partner for companies seeking contact-center, sales, and back-office support.. Value Points: Title: Operational breadth. Value Points: Description: The service list covers multiple customer-facing and support functions in one provider.. Value Points: Title: Cost and campaign structure. Value Points: Description: Public directory content indicates packaged support elements and hourly rep tiers that suggest adaptable engagement options.. Value Points: Title: Industry coverage. Value Points: Description: The directory listing references experience across e-commerce retail, back office, direct response advertising, call center management, health care, insurance, government, and higher education.. Company Overview: Highlights: Public directory and profile pages describe the company as a BPO/outsourcing provider.. Highlights: Services publicly listed include sales, customer service, telemarketing, lead generation, appointment setting, technical support, virtual assistance, and email/chat support.. Highlights: A public profile indicates operations in Ortigas Center, Pasig, Philippines, with a London HQ reference on one profile page.. Description: iSpeakSolutions appears to be a Philippines-based outsourcing and offshoring consulting/BPO provider with a public presence on LinkedIn and directory listings that describe it as a one-stop shop for outsourcing.. Competitive Differentiators: Differentiators: Title: Broad outsourced service mix. Differentiators: Description: Public listings present the firm as a one-stop outsourcing provider across sales, support, and back-office functions.. Differentiators: Title: Dedicated campaign support features. Differentiators: Description: Directory content says certain packages include a dedicated agent, dialer use, unlimited VOIP minutes to the U.S. and Canada, a free DID number, shared account management, shared analyst support, training, and reporting.. Differentiators: Title: Multi-level rep model. Differentiators: Description: A public directory listing

Strengths

• Client Value Proposition: Summary: Public materials position iSpeakSolutions as a flexible outsourcing partner for companies seeking contact-center, sales, and back-office support.. Value Points: Title: Operational breadth. Value Points: Description: The service list covers multiple customer-facing and support functions in one provider.. Value Points: Title: Cost and campaign structure. Value Points: Description: Public directory content indicates packaged support elements and hourly rep tiers that suggest adaptable engagement options.. Value Points: Title: Industry coverage. Value Points: Description: The directory listing. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Public directory and profile pages describe the company as a BPO/outsourcing provider.. Highlights: Services publicly listed include sales, customer service, telemarketing, lead generation, appointment setting, technical support, virtual assistance, and email/chat support.. Highlights: A public profile indicates operations in Ortigas Center, Pasig, Philippines, with a London HQ reference on one profile page.. Description: iSpeakSolutions appears to be a Philippines-based outsourcing and offshoring consulting/BPO provider with a public presence on LinkedIn and directory listings that. (public_web; observed 2026-07-27)
• Competitive Differentiators: Differentiators: Title: Broad outsourced service mix. Differentiators: Description: Public listings present the firm as a one-stop outsourcing provider across sales, support, and back-office functions.. Differentiators: Title: Dedicated campaign support features. Differentiators: Description: Directory content says certain packages include a dedicated agent, dialer use, unlimited VOIP minutes to the U.S. and Canada, a free DID number, shared account management, shared analyst support, training, and reporting.. Differentiators: Title: Multi-level rep model. Differentiators: Description: A public directory listing. (public_web; observed 2026-07-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-27)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 39.2
• growth: 43.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.7
• digital_readiness: 39.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ispeaksolutions's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourcing and offshoring consulting firms. Competitors: Evidence: LinkedIn describes the company as an outsourcing and offshoring consulting provider.. Competitors: Relationship: adjacent. Competitors: Name: General BPO providers. Competitors: Evidence: Outsource Accelerator describes iSpeakSolutions as a BPO solutions provider.. Competitors: Relationship: direct. Positioning: A Philippines-based BPO/outsourcing provider marketed as a one-stop shop for outsourcing services.. Market Signals: LinkedIn states the company has an HQ in Pasig, Philippines.. Market Signals: A LinkedIn profile snippet states the company has 150 seats available.. Differentiators: Broad service menu including sales, customer service, telemarketing, lead generation, appointment setting, technical support, virtual assistance, and email/chat support.. Key Firmographics: Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Headquarters Display: Ortigas Center, Pasig, Philippines (public profile); London HQ is also mentioned on a separate public profile. Employee Count Display: 51-200 staff members (reported by directory listing). Pricing & Engagement: Models: Name: Junior rep. Models: Best For: Basic outsourced support tasks. Models: Description: Reported at $8/hour with good skills.. Models: Name: Mid-level rep. Models: Best For: General campaign execution. Models: Description: Reported at $9/hour for campaigns and outsourcing experience.. Models: Name: Senior rep. Models: Best For: Virtual assistance, customer service, and tech support. Models: Description: Reported at $10/hour with advanced knowledge.. Models: Name: Premium staff. Models: Best For: Higher-touch sales and communications roles. Models: Description: Reported at $11/hour with stronger sales and communication capability.. Summary: Publicly available pricing information is limited to hourly rep model references in a directory listing; no formal pricing sheet or engagement contract terms were verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Sales and lead generation.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Pasig. Centers: Seats: 150. Centers: Country: Philippines. Executive Summary: Summary: iSpeakSolutions is publicly described as a BPO and outsourcing provider with a Philippines operating base and a service mix centered on contact-center and sales-support functions.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review coverage specific to iSpeakSolutions is limited in the gathered sources. A separate Indeed page exists for a similarly named iSpeak employer, but it is not enough to confidently attribute verified review metrics to this company without ambiguity..

Methodology

Ispeaksolutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ispeaksolutions.com/

Email: contactus@ispeaksolutions.com

Phone: +1 212 537 0120

LinkedIn: https://www.linkedin.com/company/ispeaksolutions/

Frequently Asked Questions

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