Kankei Relationship Marketing Services PVT LTD scorecard

Company Overview

Kankei Relationship Marketing Services PVT LTD is a BPO company, founded in 1998, with approximately 250-499 employees. They specialize in Finance & Accounting, Back Office. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: customer engagement. Voice: BPO. Voice: relationship marketing. Client Value Proposition: Summary: Kankei appears positioned to help brands manage outsourced customer interactions, retention workflows, and transaction-related operations through a combination of contact-center and CRM-adjacent services.. Value Points: Title: Customer acquisition support. Value Points: Description: Public directory descriptions identify acquisition as a core service area.. Value Points: Title: Customer relationship management support. Value Points: Description: The company explicitly promotes CRM and customer relationship management services.. Value Points: Title: Transaction and process support. Value Points: Description: Sources reference transaction building, order processing, and supply-chain-related support.. Value Points: Title: Multi-channel engagement handling. Value Points: Description: Public postings indicate support across phone, web chat, video, email, and social channels.. Company Overview: Tagline: Business process outsourcing (BPO) solutions provider focused on customer relationship management, transaction building, and customer acquisition.. Highlights: Incorporated in 1998.. Highlights: Headquartered in Mumbai, Maharashtra, India.. Highlights: Operates customer engagement and BPO services for brands.. Highlights: Publicly listed as active in India.. Highlights: Sources indicate service coverage across India and references to centers/representatives in Asia, Canada, and the United States.. Description: Kankei Relationship Marketing Services Pvt. Ltd. is a private limited BPO and customer engagement services company based in Mumbai, India. Public directory and company sources describe it as operating in CRM, call center, direct marketing, database management, e-commerce operations, and related process management services.. Competitive Differentiators: Differentiators: Title: Broad customer engagement scope. Differentiators: Description: Public descriptions emphasize a mix of CRM, acquisition, transaction building, and customer support functions rather than a single narrow call center offer.. Differentiators: Title: Multi-channel

Strengths

• Brand Profile: Voice: customer engagement. Voice: BPO. Voice: relationship marketing. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Kankei appears positioned to help brands manage outsourced customer interactions, retention workflows, and transaction-related operations through a combination of contact-center and CRM-adjacent services.. Value Points: Title: Customer acquisition support. Value Points: Description: Public directory descriptions identify acquisition as a core service area.. Value Points: Title: Customer relationship management support. Value Points: Description: The company explicitly promotes CRM and customer relationship management services.. Value Points: Title: Transaction and process support. Value Points: Description: Sources reference. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Business process outsourcing (BPO) solutions provider focused on customer relationship management, transaction building, and customer acquisition.. Highlights: Incorporated in 1998.. Highlights: Headquartered in Mumbai, Maharashtra, India.. Highlights: Operates customer engagement and BPO services for brands.. Highlights: Publicly listed as active in India.. Highlights: Sources indicate service coverage across India and references to centers/representatives in Asia, Canada, and the United States.. Description: Kankei Relationship Marketing Services Pvt. Ltd. is a private limited BPO and customer. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-06)

Firmographics

GB100 score

Overall score: 46

• egs: 42.9
• growth: 50.3
• reputation: 52.3
• ai_readiness: 50
• market_footprint: 34.2
• digital_readiness: 48.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Kankei Relationship Marketing Services PVT LTD's structured service taxonomy includes Finance & Accounting, Back Office. Competitive Landscape: Competitors: Name: Adjacently comparable BPO/call center providers. Competitors: Evidence: Public sources describe Kankei as a BPO/customer engagement services firm, but no verified direct competitor set was disclosed.. Competitors: Relationship: adjacent. Positioning: Customer engagement services and BPO provider focused on customer acquisition, transaction building, and customer relationship management.. Market Signals: Operates as a private, long-established India-based BPO provider with public references to inbound call center, CRM, and order-processing services.. Market Signals: Public profile indicates presence in Mumbai and Kolkata.. Differentiators: Customer relationship management. Differentiators: Transaction building. Differentiators: Acquisition support. Differentiators: Order processing and supply chain support. Hiring & Workforce Signals: Open Positions: Title: Customer Service Executive. Open Positions: Location: Mira Bhayandar. Open Positions: Seniority: unknown. Open Positions: Department: Customer Service. Workforce Signals: Note: Public profile data is inconsistent across sources and not independently verified.. Workforce Signals: Employee Count Claimed: 1-10 employees. Key Firmographics: Founded Year: 1998. Sectors Display: BPO. Sectors Display: Customer engagement services. Sectors Display: Call center services. Sectors Display: Direct marketing. Sectors Display: CRM services. Headquarters Display: Mumbai, Maharashtra, India. Ownership Type Display: Private limited company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer relationship management. Categories: Services: Customer acquisition. Categories: Services: Customer transaction building. Categories: Services: Customer relationship management. Categories: Services: Customer retention and loyalty management. Categories: Services: CRM systems management. Categories: Name: Call center and process management. Categories: Services: Live call centre. Categories: Services: Inbound call center services. Categories: Services: Outbound telemarketing. Categories: Services: Web chat support. Categories: Services: Video call centre. Categories: Services: Email response management. Categories: Services: Social media response management. Categories: Name: Marketing and data services. Categories: Services: Database management. Categories: Services: B2B marketing.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mumbai. Centers: Country: India. Centers: City: Kolkata. Centers: Country: India. Executive Summary: Summary: Kankei Relationship Marketing Services Pvt. Ltd. is an India-based BPO and customer engagement provider established in 1998, with public sources tying it to CRM, call center, direct marketing, database management, e-commerce operations, and supply-chain-related process support.. Financial Health: Risk Factors: No verified public financial statements, funding events, or earnings disclosures located in the provided public sources.. Risk Factors: Private-company financial visibility is limited.. Overall Health: unknown. Leadership & Executives: Executives: Name: Ajay Miglani. Executives: Title: Director. Executives: Name: Raghunath Tukaram Bile. Executives: Title: Director. Executives: Name: Nagesh Sabhajeet Mishra. Executives: Title: Director. Reputation & Reviews: Summary: Public review information is limited. An Indeed listing shows 15 reviews and an overall rating context, but the accessible snippet does not provide a complete rating breakdown beyond work-life balance.. Credentials: Detail: Public snippet indicates 15 reviews and a work-life balance score of 3.2/5, but not a complete rating profile.. Credentials: Platform: Indeed. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM systems management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Database management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Web chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email response management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Social media response management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Supply chain related processes. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our

Methodology

Kankei Relationship Marketing Services PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.kankei.com/

Email: info@kankei.com

Phone: -

LinkedIn: http://www.linkedin.com/company/kankei

Frequently Asked Questions

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