Lemon Business Solutions LTD scorecard

Company Overview

Lemon Business Solutions LTD is a BPO company, founded in 2003, with approximately 50-99 employees. They specialize in Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Located in the UK, the organization delivers English-only outsourcing solutions. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: structured. Voice: professional. Voice: client-focused. Voice: BPO-oriented. Imagery Style: clean corporate service branding with UK-based and operational-reliability cues. Client Value Proposition: Summary: Lemon presents its value proposition as reducing the need for in-house hiring and management while providing scalable, professionally managed customer communication support that aims to improve customer experience and operational resilience.. Value Points: Title: Cost pressure reduction. Value Points: Description: The site says outsourcing can eliminate expenses associated with hiring, training, and managing in-house resources.. Value Points: Title: Operational resilience. Value Points: Description: The company frames its service as a way to strengthen operational capability and maintain service continuity.. Value Points: Title: Customer experience support. Value Points: Description: Public messaging highlights customer contact services designed to enhance response handling and brand-aligned communication.. Value Points: Title: Scalable support. Value Points: Description: The brand emphasizes flexible outsourcing that can scale with client demand.. Company Overview: Tagline: UK outsourced contact centre and business support provider.. Highlights: Founded in 2003 according to the company website and LinkedIn profile.. Highlights: Describes its operation as UK-based and 24/7.. Highlights: Offers both contact centre services and broader business process outsourcing support.. Highlights: States it serves clients across the UK and Europe.. Description: Lemon Business Solutions LTD operates as a UK-based outsourced contact centre and business process outsourcing provider, presenting itself as a strategic extension of client organisations with 24/7 service delivery from the North East of England.. Competitive Differentiators: Differentiators: Title: 24/7 UK-based delivery. Differentiators: Description: The company consistently emphasizes round-the-clock support from a UK-based operation, including evenings, weekends, and public holidays

Strengths

• Brand Profile: Voice: structured. Voice: professional. Voice: client-focused. Voice: BPO-oriented. Imagery Style: clean corporate service branding with UK-based and operational-reliability cues. (public_web; observed 2026-08-11)
• Client Value Proposition: Summary: Lemon presents its value proposition as reducing the need for in-house hiring and management while providing scalable, professionally managed customer communication support that aims to improve customer experience and operational resilience.. Value Points: Title: Cost pressure reduction. Value Points: Description: The site says outsourcing can eliminate expenses associated with hiring, training, and managing in-house resources.. Value Points: Title: Operational resilience. Value Points: Description: The company frames its service as a way to strengthen operational. (public_web; observed 2025-12-07)
• Company Overview: Tagline: UK outsourced contact centre and business support provider.. Highlights: Founded in 2003 according to the company website and LinkedIn profile.. Highlights: Describes its operation as UK-based and 24/7.. Highlights: Offers both contact centre services and broader business process outsourcing support.. Highlights: States it serves clients across the UK and Europe.. Description: Lemon Business Solutions LTD operates as a UK-based outsourced contact centre and business process outsourcing provider, presenting itself as a strategic extension of. (public_web; observed 2026-08-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 41.6
• growth: 50.4
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 31.2
• digital_readiness: 49.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Lemon Business Solutions LTD's structured service taxonomy includes Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourced UK contact centre providers. Competitors: Evidence: The company presents itself as an outsourced contact centre and BPO provider serving UK and Europe clients.. Competitors: Relationship: direct. Competitors: Name: Business process outsourcing providers. Competitors: Evidence: The company explicitly offers BPO services alongside contact centre support.. Competitors: Relationship: direct. Competitors: Name: Customer service outsourcing firms. Competitors: Evidence: Public descriptions emphasize customer contact, call answering, and multi-channel support.. Competitors: Relationship: adjacent. Positioning: UK-based outsourced contact centre and business process outsourcing provider emphasizing 24/7 support, structured workflows, and business process support.. Market Signals: Established in 2003. Market Signals: North East / Stockton-on-Tees HQ signal. Market Signals: Sector pages indicate focus areas including telecoms/mobile/broadband. Differentiators: 24/7 UK-based operation. Differentiators: structured workflows and SLA governance. Differentiators: combined contact centre and BPO offer. Differentiators: English-only outsourcing claim in third-party profile. Key Firmographics: Founded Year: 2003. Sectors Display: Contact centre services. Sectors Display: Business process outsourcing. Sectors Display: Customer support. Sectors Display: Telecoms/mobile/broadband. Sectors Display: Facilities management. Sectors Display: Healthcare. Sectors Display: Manufacturing. Sectors Display: Retail. Sectors Display: Utilities. Headquarters Display: Stockton-on-Tees, North East of England, United Kingdom. Ownership Type Display: Private limited company. Pricing & Engagement: Models: Name: Bronze tier. Models: Best For: Organizations needing basic 24/7 call coverage. Models: Description: Entry-level shared-agent outsourced contact centre service focused on call handling and message capture.. Models: Name: Silver tier. Models: Name: Gold tier. Models: Name: Platinum tier. Models: Best For: Organizations needing broader service depth and governance. Models: Description: A higher-touch business answering / call management package referenced on the website.. Summary: Public pricing details are limited. The company publicly references Bronze, Silver, Gold, and Platinum service packages, but does not publish detailed

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Stockton-on-Tees. Centers: Model: UK-based 24/7 operation. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No verified public review ratings or third-party credential scores were found in the sources reviewed.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre outsourcing. Categories: Services: 24/7 inbound call handling. Categories: Services: Call answering. Categories: Services: Out-of-hours call handling. Categories: Services: Shared agent service. Categories: Services: Dedicated contact centre models. Categories: Services: Outsourced switchboard management. Categories: Name: Digital customer communications. Categories: Services: Email management. Categories: Services: Web messaging support. Categories: Services: SMS support. Categories: Services: Messaging app support. Categories: Services: Social messaging app support. Categories: Name: Business process outsourcing. Categories: Services: Structured BPO support. Categories: Services: Customer contact workflow management. Categories: Services: Operational support services. Executive Summary: Summary: Lemon Business Solutions LTD is a UK private limited company operating a contact centre and business support brand, Lemon Contact Centre, with public-facing positioning around 24/7 UK-based outsourced support, structured workflows, and scalable customer communication services.. Asset Logo: Visibility: public. Asset Image: Visibility: public. Coverage Hours: 24/7. Compliance: ISO 9001. Compliance: PCI DSS. Compliance: ISO 27001. Service: Technical Support. Service: Back Office. Service: Customer Support. Description Long: We use cookies on our website to give you a better experience, improve performance and for analytics. By using this website you agree to our privacy policy and the use of cookies Accept essential Accept all.

Methodology

Lemon Business Solutions LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 27 distinct source URLs and retained 31 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.lemoncontactcentre.co.uk

Email: zest@no-sour-business.co.uk

Phone: 0800 612 7595

LinkedIn: https://www.linkedin.com/company/lemon-contact-centre/

Frequently Asked Questions

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