Liveops scorecard

Company Overview

Liveops is a BPO company, founded in 2000, with approximately 1000-4999 employees. They specialize in Chat Support, Finance & Accounting. They serve the E-commerce & Retail industries.

This BPO solution provider delivers a scalable, highly-trained workforce for these clients, resulting in higher customer satisfaction rates, more rapid program preparedness, and improved bottom lines when compared to traditional call center operations. Liveops serves over 400 client companies in multiple service industries including government, telecom, tax, insurance, healthcare, consumer solutions, energy and utility, travel and hospitality, and retail. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: clear. Voice: professional. Voice: flexible. Voice: enterprise-oriented. Tagline: Flexible customer service outsourcing. Imagery Style: Simple, corporate service imagery emphasizing remote support and customer experience operations.. Client Value Proposition: Summary: Liveops presents itself as an outsourced customer care partner that helps enterprises scale support with a flexible, skilled agent network and technology-enabled service delivery.. Value Points: Title: Scalability. Value Points: Description: Designed to handle changing and on-demand customer service volumes.. Value Points: Title: Flexibility. Value Points: Description: Offers a remote contractor model that can adapt to client needs.. Value Points: Title: Customer experience focus. Value Points: Description: Frames its mission around improving enterprise customer experience.. Value Points: Title: Efficiency. Value Points: Description: Public directory language cites customizability, scalability, high-quality talent, and improved efficiency.. Company Overview: Tagline: Flexible customer experience outsourcing with certified, independent contractor agents.. Highlights: Outsourcing and offshoring consulting provider. Highlights: Flexible outsourcing model for customer care. Highlights: Network of certified independent contractor agents. Description: Liveops is a customer experience outsourcer that provides enterprise customer support through a network of certified, independent contractor agents.. Competitive Differentiators: Differentiators: Title: Flexible outsourcing model. Differentiators: Description: Positions its service model around flexibility for changing customer care demand.. Differentiators: Title: Certified independent contractor network. Differentiators: Description: Uses a network of certified independent contractor agents rather than a traditional employee-only call center model.. Differentiators: Title: Scalability for enterprise CX needs. Differentiators: Description: Public descriptions emphasize scalable support for planned and unplanned customer experience demand.. Differentiators: Title: Multichannel customer support. Differentiators: Description: Supports voice, email, chat, SMS, and social channels in public profile

Strengths

• Brand Profile: Voice: clear. Voice: professional. Voice: flexible. Voice: enterprise-oriented. Tagline: Flexible customer service outsourcing. Imagery Style: Simple, corporate service imagery emphasizing remote support and customer experience operations.. (public_web; observed 2026-08-24)
• Client Portfolio: Total Clients Claimed: 400. Industry Concentration: retail. Industry Concentration: health care. Industry Concentration: insurance. Industry Concentration: telecom. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Liveops presents itself as an outsourced customer care partner that helps enterprises scale support with a flexible, skilled agent network and technology-enabled service delivery.. Value Points: Title: Scalability. Value Points: Description: Designed to handle changing and on-demand customer service volumes.. Value Points: Title: Flexibility. Value Points: Description: Offers a remote contractor model that can adapt to client needs.. Value Points: Title: Customer experience focus. Value Points: Description: Frames its mission around improving enterprise customer. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 52

• egs: 44.2
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 47.2
• digital_readiness: 61.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Liveops's structured service taxonomy includes Chat Support, Finance & Accounting. Client Portfolio: Total Clients Claimed: 400. Industry Concentration: retail. Industry Concentration: health care. Industry Concentration: insurance. Industry Concentration: telecom. Competitive Landscape: Competitors: Name: Arise Virtual Solutions. Competitors: Evidence: Listed among Liveops competitors in third-party comparisons; both appear in flexible/virtual customer service outsourcing comparisons.. Competitors: Relationship: direct. Competitors: Name: Working Solutions. Competitors: Evidence: Appears alongside Liveops in competitor lists for virtual customer support outsourcing.. Competitors: Relationship: direct. Competitors: Name: NexRep. Competitors: Evidence: Included in competitor and alternative lists for customer support outsourcing and virtual agent models.. Competitors: Relationship: direct. Competitors: Name: Omni Interactions. Competitors: Evidence: Shown in alternative lists for contractor-based customer support outsourcing.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Appears in broader customer support outsourcing alternatives but operates a different large-scale global BPO model.. Competitors: Relationship: adjacent. Competitors: Name: TTEC. Competitors: Evidence: Referenced in broader outsourcing alternatives; competes more broadly in CX/BPO rather than the same contractor-centric model.. Competitors: Relationship: adjacent. Positioning: Liveops positions itself as a flexible customer experience outsourcer that gives enterprises access to certified independent contractor. Key Firmographics: Founded Year: 2000. Revenue Display: $100 mil. - $250 mil. on Outsource Accelerator; other public estimates vary. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Call center / contact center services. Sectors Display: Customer experience outsourcing. Headquarters Display: Scottsdale, Arizona, United States; LinkedIn also lists San Francisco, California, United States. Employee Count Display: 201-500 on LinkedIn; other public profiles vary. Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: On-demand / pay-as-you-go. Models: Best For: Clients with fluctuating customer service volume. Models: Description: Public profile sources describe a cloud-based and on-demand service model, but no rate card is published.. Summary: Public sources do not disclose standard

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Scottsdale. Centers: Model: remote/onshore workforce. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Remote 1099 Jobs. Open Positions: Location: Work from home; available in 30+ states. Open Positions: Seniority: Independent contractor. Open Positions: Department: Agent opportunities. Workforce Signals: Remote Work: true. Workforce Signals: States Coverage: 30+ states. Workforce Signals: Contractor Model: true. Services & Offerings: Categories: Name: Customer care / contact center. Categories: Services: Outsourced customer support. Categories: Services: Virtual contact center services. Categories: Services: Enterprise customer experience support. Categories: Name: Multichannel support. Categories: Services: Voice support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: SMS support. Categories: Services: Social support. Categories: Name: Workforce model. Categories: Services: Certified independent contractor agents. Categories: Services: On-demand agent resources. Categories: Services: Flexible remote agent model. Executive Summary: Summary: Liveops is a privately held BPO and customer experience outsourcing provider founded in 2000, with headquarters listed in Scottsdale, Arizona by multiple public sources and San Francisco, California on its LinkedIn company page. Public sources describe it as serving enterprise customer care needs through a flexible, cloud-based and contractor-agent model.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Greg Hanover. Executives: Title: Chief Executive Officer. Executives: Name: Jim Watson. Executives: Title: Chief Executive Officer. Executives: Name: Molly Moore. Executives: Title: President & Chief Operating Officer. Executives: Name: Vasili Triant. Executives: Title: President & CEO. Reputation & Reviews: Summary: Public review and accreditation details are limited in the gathered sources. BBB lists Liveops as accredited, but no verified public aggregate review score was confirmed

Methodology

Liveops's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://www.liveops.com

Email: press@liveops.com

Phone: -

LinkedIn: http://www.linkedin.com/company/liveops-agent-services

Frequently Asked Questions

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