Cmx Solution scorecard

Company Overview

Cmx Solution is a BPO company, founded in 2012, with approximately 100-249 employees. They specialize in Chat Support. They serve the E-commerce & Retail industries.

CMX Solutions also operates from three other locations in North Macedonia, Georgia, and Armenia. The organization delivers a wide range of customer solutions for clients, in a total of 13 languages. The firm was established in 2012 with headquarters in Berlin, Germany. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourcing-focused. Voice: B2B. Tagline: Excellent Customer Service, Tailored to Your Business.. Client Value Proposition: Summary: CMX positions its offer around tailored customer service solutions that combine flexibility, multilingual capability, and scalable delivery for B2B clients.. Value Points: Title: Customized support. Value Points: Description: The company emphasizes support tailored to business needs rather than a one-size-fits-all model.. Value Points: Title: Scalable workforce options. Value Points: Description: Public messaging highlights onshore, nearshore, offshore, and remote staffing configurations.. Value Points: Title: Language coverage. Value Points: Description: The company highlights service delivery in more than 13 European languages.. Value Points: Title: B2B focus. Value Points: Description: CMX explicitly frames its services for business clients.. Company Overview: Tagline: Excellent Customer Service, Tailored to Your Business.. Highlights: Founded in 2012. Highlights: Headquarters in Berlin, Germany. Highlights: Operates nearshore sites and remote delivery options. Highlights: Provides support in over 13 European languages. Description: CMX Solutions describes itself as a full-service BPO provider focused on customer service solutions, with onshore, nearshore, and global workforce options and support across multiple European languages.. Competitive Differentiators: Differentiators: Title: Flexible delivery model. Differentiators: Description: CMX advertises onshore, nearshore, offshore, and remote workforce options.. Differentiators: Title: Multilingual support. Differentiators: Description: The company states it delivers services in over 13 European languages.. Differentiators: Title: Group-based operating structure. Differentiators: Description: CMX presents itself as an owner-managed company with two independent brands that benefit from shared group expertise, structure, and management.. Differentiators: Title: Geographic footprint. Differentiators: Description: Public materials reference Berlin headquarters and nearshore locations in North Macedonia, Georgia,

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourcing-focused. Voice: B2B. Tagline: Excellent Customer Service, Tailored to Your Business.. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: CMX positions its offer around tailored customer service solutions that combine flexibility, multilingual capability, and scalable delivery for B2B clients.. Value Points: Title: Customized support. Value Points: Description: The company emphasizes support tailored to business needs rather than a one-size-fits-all model.. Value Points: Title: Scalable workforce options. Value Points: Description: Public messaging highlights onshore, nearshore, offshore, and remote staffing configurations.. Value Points: Title: Language coverage. Value Points: Description: The company highlights service delivery in. (public_web; observed 2026-08-23)
• Company Overview: Tagline: Excellent Customer Service, Tailored to Your Business.. Highlights: Founded in 2012. Highlights: Headquarters in Berlin, Germany. Highlights: Operates nearshore sites and remote delivery options. Highlights: Provides support in over 13 European languages. Description: CMX Solutions describes itself as a full-service BPO provider focused on customer service solutions, with onshore, nearshore, and global workforce options and support across multiple European languages.. (public_web; observed 2026-08-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 48

• egs: 39.2
• growth: 56.5
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 32.3
• digital_readiness: 54.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cmx Solution's structured service taxonomy includes Chat Support. Competitive Landscape: Competitors: Name: Other BPO/contact center providers. Competitors: Evidence: The site describes CMX as a BPO service provider for customer service solutions and lists multi-region delivery locations.. Competitors: Relationship: adjacent. Positioning: A BPO provider focused on customer service solutions, including contact center services and back-office support, with onshore, nearshore, and offshore delivery locations.. Market Signals: Public website positions the firm as an outsourcing partner and BPO provider.. Market Signals: LinkedIn description indicates service breadth across inbound, omnichannel support, and back office services.. Differentiators: Multi-location delivery footprint across Germany, Georgia, North Macedonia, Armenia, and Kazakhstan.. Differentiators: Onshore, nearshore, and offshore positioning.. Differentiators: Career pages explicitly mention remote/freelance and permanent roles under the CMX brand.. Key Firmographics: Founded Year: 2012. Sectors Display: B2B. Sectors Display: customer service. Sectors Display: outsourcing. Headquarters Display: Berlin, Germany. Ownership Type Display: Owner-managed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: 1st & 2nd level customer service. Categories: Services: inbound telephony service. Categories: Services: outbound telephony service. Categories: Name: Sales and operations support. Categories: Services: order management. Categories: Services: product consulting. Categories: Services: cross-selling. Categories: Services: up-selling. Categories: Name: Service recovery and retention. Categories: Services: complaint management. Categories: Services: returns management. Executive Summary: Summary: CMX Solutions is a Berlin-based, owner-managed BPO and customer service provider founded in 2012, presenting itself as a global outsourcing partner with multilingual support and flexible delivery across onshore, nearshore, offshore, and remote models.. Delivery Center Details: Centers: City: Berlin. Centers: Country: Germany. Centers: City: Tbilisi. Centers: Country: Georgia. Centers: City: Skopje. Centers: Country: North Macedonia. Centers: City: Yerevan. Centers: Country: Armenia. Centers: City: Almaty. Centers: Country: Kazakhstan. Financial Health: Overall

Geography

Countries listed in the structured record include -. Leadership & Executives: Executives: Name: Christoph Ebner. Executives: Title: Manager. Asset Logo: Visibility: public. Coverage Hours: 24/7. Description Long: I hereby agree that my personal data may be processed by CMX and that I may be contacted for this purpose. I can revoke this consent at any time in writing. I have read the information on data protection. - Impressum - Data Protection - Cookies - Contact.

Methodology

Cmx Solution's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cmx-solutions.com

Email: contact@cmx.mk

Phone: 389 2 320 1130

LinkedIn: https://www.linkedin.com/company/cmx-solutions-gmbh/

Frequently Asked Questions

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