Contact One scorecard

Company Overview

Contact One is a BPO company, founded in 1981, with approximately 50-99 employees. They specialize in Chat Support. They serve the E-commerce & Retail industries.

This atmosphere has helped the organization stand out from the other answering solutions available. Not only do employees care about the clients, but they dedicate themselves to offering quality solutions that make a difference. Because the organization is considered a small business, it has a family-like work environment with individuals who genuinely care about the work they do. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: friendly. Voice: professional. Voice: human-backed. Voice: customer-service oriented. Tagline: 24/7 Answering Service. Imagery Style: service-oriented and trust-focused with emphasis on human support and automation. Client Value Proposition: Summary: Contact One positions its service as a way for businesses to capture more calls, improve responsiveness, and outsource routine phone and customer-contact work to live agents.. Value Points: Title: Missed-call reduction. Value Points: Description: The company says its answering services help businesses never miss a call.. Value Points: Title: Productivity support. Value Points: Description: It states that remote handling of calls, scheduling, and customer service can reduce employee costs and free internal staff time.. Value Points: Title: Lead capture. Value Points: Description: Its messaging ties live response and appointment setting to capturing more leads and conversions.. Value Points: Title: Customer experience continuity. Value Points: Description: The company highlights seamless human response and brand-trained live chat support.. Company Overview: Tagline: 24/7 Answering Service. Highlights: 24/7/365 answering service. Highlights: Virtual receptionist support. Highlights: Appointment setting and reservation support. Highlights: Live chat and SMS answering. Highlights: Nationwide service coverage. Description: Contact One Call Center presents itself as an answering service and virtual receptionist provider focused on small service-based businesses, with 24/7 phone coverage, appointment scheduling, customer service support, live chat, and text answering services.. Competitive Differentiators: Differentiators: Title: 24/7 Human Response. Differentiators: Description: The company repeatedly emphasizes round-the-clock live answering, including holidays, to avoid missed calls.. Differentiators: Title: Small-Business Focus. Differentiators: Description: Its public messaging targets small service-based businesses and highlights outsourced support to reduce employee costs and improve productivity.. Differentiators: Title:

Strengths

• Brand Profile: Voice: friendly. Voice: professional. Voice: human-backed. Voice: customer-service oriented. Tagline: 24/7 Answering Service. Imagery Style: service-oriented and trust-focused with emphasis on human support and automation. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Contact One positions its service as a way for businesses to capture more calls, improve responsiveness, and outsource routine phone and customer-contact work to live agents.. Value Points: Title: Missed-call reduction. Value Points: Description: The company says its answering services help businesses never miss a call.. Value Points: Title: Productivity support. Value Points: Description: It states that remote handling of calls, scheduling, and customer service can reduce employee costs and free internal staff time... (public_web; observed 2026-04-23)
• Company Overview: Tagline: 24/7 Answering Service. Highlights: 24/7/365 answering service. Highlights: Virtual receptionist support. Highlights: Appointment setting and reservation support. Highlights: Live chat and SMS answering. Highlights: Nationwide service coverage. Description: Contact One Call Center presents itself as an answering service and virtual receptionist provider focused on small service-based businesses, with 24/7 phone coverage, appointment scheduling, customer service support, live chat, and text answering services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-04-23)

Firmographics

GB100 score

Overall score: 46

• egs: 45.3
• growth: 50
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 31.4
• digital_readiness: 49

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact One's structured service taxonomy includes Chat Support. Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: adjacent. Positioning: A US-based answering-service and virtual-receptionist provider focused on 24/7 human-backed support with automation, serving small service-based businesses and multiple verticals.. Market Signals: Nationwide answering service positioning. Market Signals: Bilingual support is publicly referenced in third-party reviews and profiles. Market Signals: Service mix emphasizes small businesses and vertical-specific answering support. Differentiators: 24/7 answering service. Differentiators: virtual receptionist support. Differentiators: live chat support. Differentiators: appointment setting. Differentiators: medical answering support. Differentiators: US-based call center. Differentiators: English and Spanish support. Key Firmographics: Sectors Display: Small service-based businesses. Sectors Display: Medical and business answering services. Sectors Display: Customer support. Sectors Display: Receptionist services. Headquarters Display: Tucson, Arizona, United States. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering Services. Categories: Services: 24/7 live call answering. Categories: Services: Business answering services. Categories: Services: Medical answering services. Categories: Services: After-hours answering. Categories: Name: Receptionist and Scheduling Support. Categories: Services: Virtual receptionist services. Categories: Services: Appointment setting. Categories: Services: Reservation setting. Categories: Services: Customer call handling. Categories: Name: Digital Customer Engagement. Categories: Services: Live chat support. Categories: Services: Live chat and text answering service. Categories: Services: Website chat engagement. Categories: Name: Customer Support. Categories: Services: Help desk support. Categories: Services: Customer service support. Executive Summary: Summary: Contact One Call Center is a U.S.-based answering service and virtual receptionist company that markets 24/7 human response for small businesses and emphasizes phone answering, appointment scheduling, live chat, and customer service support.. Service: Chat Support. Delivery Center Details: Centers: City: Tucson. Centers: Country: United States. Centers: City: Portland. Centers: Country: United States. Financial Health: Overall Health: unknown. Asset Favicon: Visibility: public. Asset Logo: Visibility:

Geography

Countries listed in the structured record include -. Coverage Hours: 24/7. Compliance: HIPAA. Description Long: Free chat by zyratalk.com | | | --- | | I want to chat | Free chat by zyratalk.com. Monthly Search Volume: 1336. Domain Authority: 60.

Methodology

Contact One's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactonecallcenter.com

Email: info@wetakecalls.com

Phone: 1.800.278.3347

LinkedIn: http://www.linkedin.com/company/contact-one-call-center

Frequently Asked Questions

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