Mattsenkumar LLC scorecard

Company Overview

Mattsenkumar LLC is a BPO company, founded in 2010, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Back Office. They serve the E-commerce & Retail industries.

Collectively they have experience of over 40 years. Because of their combined knowledge and business experience in the Indian market, they have created a organization of high value. When the two founders formed MattsenKumar in 2010, their main objective was to continue expanding their accomplishments built for over a decade. This BPO has been successful in global offshore call center initiatives. MK creates a service-centric expansive BPO for organizations of all sizes. This innovative CPO’s mission is to provide its clients with the maximum return on investment by using specialized technologies. They believe you will make back what you invest tenfold by using their solutions. (MK) combines the name of the CEO , Mike Mattsen and COO, Arati Kumar. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: outsourcing-focused. Voice: global-service oriented. Client Value Proposition: Summary: Public materials suggest the company’s value proposition centers on outsourcing operational work in customer contact, back office, and e-commerce functions while offering supporting process-improvement capabilities.. Value Points: Title: Operational outsourcing. Value Points: Description: Helps clients outsource customer support, contact center, and back-office tasks.. Value Points: Title: Process improvement support. Value Points: Description: Publicly listed capabilities include Six Sigma training, speech analytics, and NPS-related services.. Value Points: Title: E-commerce support. Value Points: Description: Public profiles explicitly mention e-commerce outsourcing services.. Company Overview: Highlights: Listed by Outsource Accelerator as a BPO company in India with offices in Gurugram and Jaipur.. Highlights: Public profiles describe the company as focused on contact center, e-commerce outsourcing, and customer experience management.. Highlights: Outsource Accelerator lists services including BPO consulting, call center outsourcing, technical and customer support, speech analytics, NPS, and back-office operations.. Description: MattsenKumar is described in public directory and social profiles as a business process outsourcing company specializing in contact center, e-commerce outsourcing, customer experience management, back-office processing, and related support services.. Competitive Differentiators: Differentiators: Title: Broad BPO service mix. Differentiators: Description: Public listings show a mix of contact center, back-office, e-commerce, consulting, and analytics-related services.. Differentiators: Title: India delivery footprint. Differentiators: Description: The company is publicly associated with operations in Gurugram and Jaipur.. Differentiators: Title: CX-oriented positioning. Differentiators: Description: Public social and directory profiles emphasize customer experience management alongside outsourcing delivery.. Financial Health: Overall Health: unknown. Financial Events: Date: 2023-04-13. Financial Events: Event Type: acquisition. Financial Events: Description: MattsenKumar LLC was

Strengths

• Brand Profile: Voice: professional. Voice: outsourcing-focused. Voice: global-service oriented. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: eCommerce outsourcing. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Public materials suggest the company’s value proposition centers on outsourcing operational work in customer contact, back office, and e-commerce functions while offering supporting process-improvement capabilities.. Value Points: Title: Operational outsourcing. Value Points: Description: Helps clients outsource customer support, contact center, and back-office tasks.. Value Points: Title: Process improvement support. Value Points: Description: Publicly listed capabilities include Six Sigma training, speech analytics, and NPS-related services.. Value Points: Title: E-commerce support. Value Points: Description: Public profiles. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 40.1
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 39.5
• digital_readiness: 56.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mattsenkumar LLC's structured service taxonomy includes Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Back Office. Client Portfolio: Industry Concentration: eCommerce outsourcing. Competitive Landscape: Competitors: Name: Bill Gosling Outsourcing. Competitors: Evidence: Acquired MattsenKumar LLC in 2023.. Competitors: Relationship: direct. Competitors: Name: PRWT Services. Competitors: Evidence: Listed as a separate BPO provider in Outsource Accelerator, useful as a market comparator rather than a direct peer from the available sources.. Competitors: Relationship: adjacent. Positioning: BPO provider focused on contact center, back-office processing, and eCommerce outsourcing.. Market Signals: Acquired in 2023, indicating consolidation in the BPO market.. Market Signals: Public directory presence confirms continued visibility in outsourcing marketplaces.. Differentiators: Contact center outsourcing. Differentiators: Back-office processing. Differentiators: eCommerce outsourcing. Key Firmographics: Sectors Display: Business Process Outsourcing. Sectors Display: Customer Experience Management. Sectors Display: E-commerce outsourcing. Sectors Display: Contact center services. Headquarters Display: India-based; offices in Gurugram and Jaipur. Employee Count Display: 1001 - 2000. Recent News: Articles: Date: 2023-04-14. Articles: Title: Bill Gosling Outsourcing acquires MattsenKumar. Articles: Source: Outsource Accelerator News. Articles: Summary: Bill Gosling Outsourcing announced the acquisition of MattsenKumar, a provider of contact center and back-office services based in India.. Reputation & Reviews: Summary: Public review platforms show mixed-to-positive employee feedback, while client review aggregates on Clutch indicate positive service sentiment and a 4.3/5.0 rating on one directory page.. Credentials: Detail: Client review page reports positive feedback on quality, schedule, cost, and willingness to refer.. Credentials: Rating: 4.3/5.0. Credentials: Platform: Clutch. Credentials: Detail: Employee reviews page shows a 3.3 overall rating based on 4 reviews for one profile and 23 reviews on another MattsenKumar profile.. Credentials: Rating: 3.3/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Technical support call center services. Categories: Services: Customer

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Centers: City: Jaipur. Centers: Country: India. Executive Summary: Summary: MattsenKumar LLC is a BPO provider publicly positioned around contact center, customer experience, back-office, and e-commerce outsourcing services, with India-based operations and a directory presence on Outsource Accelerator.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Not publicly verified. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical..

Methodology

Mattsenkumar LLC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Recruitment Process Outsourcing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.mattsenkumar.com

Email: info@mattsenkumar.com

Phone: 1 888 749 4877

LinkedIn: http://www.linkedin.com/company/mattsenkumar

Frequently Asked Questions

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