Medical Answer Systems scorecard

Company Overview

Medical Answer Systems is a BPO company, founded in 2006, with approximately 250-499 employees. They specialize in Finance & Accounting. They serve the E-commerce & Retail industries.

Therefore we advise you to compare this firm to others of similar size in the same region. We currently don’t have available reviews for this organization. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: privacy-focused. Voice: service-oriented. Client Value Proposition: Summary: MAS’s public value proposition centers on improving access to healthcare by coordinating Medicaid transportation and simplifying trip booking for eligible members, providers, and vendors.. Value Points: Title: Healthcare access support. Value Points: Description: Positions transportation as a way to help members reach covered medical appointments.. Value Points: Title: Operational convenience. Value Points: Description: Offers online account and trip-management workflows alongside phone-based support.. Value Points: Title: Service coordination. Value Points: Description: Connects enrollees, providers, and transportation vendors through dedicated portals and contact channels.. Company Overview: Highlights: New York Medicaid transportation coordination. Highlights: Non-emergency medical transportation scheduling. Highlights: Public-facing member, provider, and vendor portals. Description: Medical Answering Services, LLC (MAS) appears to be a New York Medicaid non-emergency medical transportation coordinator and scheduling provider that connects enrollees to healthcare through transportation access.. Competitive Differentiators: Differentiators: Title: Medicaid transportation specialization. Differentiators: Description: Public sources indicate MAS is focused on arranging non-emergency transportation for Medicaid beneficiaries rather than offering general-purpose BPO services.. Differentiators: Title: Statewide New York program role. Differentiators: Description: Evidence shows MAS is used across multiple New York counties and is referenced by the New York State Department of Health as a transportation resource.. Differentiators: Title: Multi-channel access. Differentiators: Description: Public pages and state guidance indicate phone, web, and account-based scheduling options for different user groups.. Leadership & Executives: Executives: Name: Russ Maxwell. Executives: Title: President. Executives: Name: Wayne Freeman. Executives: Title: COO. Executives: Name: Notchaca Cosby. Executives: Title: Director of Medicaid. Executives: Name: George Rivera. Executives: Title: Medicaid Supervisor.

Strengths

• Brand Profile: Voice: professional. Voice: privacy-focused. Voice: service-oriented. (public_web; observed 2025-10-02)
• Client Value Proposition: Summary: MAS’s public value proposition centers on improving access to healthcare by coordinating Medicaid transportation and simplifying trip booking for eligible members, providers, and vendors.. Value Points: Title: Healthcare access support. Value Points: Description: Positions transportation as a way to help members reach covered medical appointments.. Value Points: Title: Operational convenience. Value Points: Description: Offers online account and trip-management workflows alongside phone-based support.. Value Points: Title: Service coordination. Value Points: Description: Connects enrollees, providers, and. (public_web; observed 2025-11-11)
• Company Overview: Highlights: New York Medicaid transportation coordination. Highlights: Non-emergency medical transportation scheduling. Highlights: Public-facing member, provider, and vendor portals. Description: Medical Answering Services, LLC (MAS) appears to be a New York Medicaid non-emergency medical transportation coordinator and scheduling provider that connects enrollees to healthcare through transportation access.. (public_web; observed 2025-11-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-11)

Firmographics

GB100 score

Overall score: 48

• egs: 41.3
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 34.9
• digital_readiness: 56

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Medical Answer Systems's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: State Medicaid transportation brokers. Competitors: Evidence: New York State describes MAS as the transportation broker that schedules trips, manages contact centers, and performs administrative functions for Medicaid Transportation.. Competitors: Relationship: direct. Competitors: Name: Other non-emergency medical transportation brokers. Competitors: Evidence: MAS is identified in public program materials as the broker for Medicaid transportation services.. Competitors: Relationship: direct. Competitors: Name: General answering services / virtual receptionist providers. Competitors: Evidence: Public directories describe MAS as offering answering and messaging services in addition to transportation-related operations.. Competitors: Relationship: adjacent. Positioning: Medical Answering Services appears positioned as a Medicaid transportation broker and administrative contact-center operator rather than a general outsourced BPO provider.. Market Signals: Public-sector dependent service model. Market Signals: Regulated healthcare-adjacent operating environment. Market Signals: Program-specific user portals and contact channels. Differentiators: Healthcare and Medicaid-program specialization. Differentiators: Privacy and PHI handling obligations. Differentiators: Publicly documented transportation-broker workflow. Reputation & Reviews: Credentials: Detail: Listed by 211 WNY as Medical Answering Service (MAS) with county and contact details.. Credentials: Platform: Public directory listing. Credentials: Detail: Referenced by the New York State Department of Health as the transportation manager/contact resource for Medicaid transportation.. Credentials: Platform: State government reference. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Non-emergency medical transportation. Categories: Services: Scheduling Medicaid transportation. Categories: Services: Trip reservation. Categories: Services: Trip cancellation/rescheduling. Categories: Services: Transportation access coordination. Categories: Name: Member support. Categories: Services: Enrollment/account access. Categories: Services: Call center support. Categories: Services: Complaint intake for transportation services. Categories: Name: Provider and vendor portals. Categories: Services: Transportation provider portal. Categories: Services: Vendor coordination workflows. Categories: Services: Facility-based trip management. Asset Fact Document Signal: Role: policy_document. Statement:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Syracuse. Centers: Country: United States. Key Firmographics: Sectors Display: Healthcare transportation. Sectors Display: Medicaid administration. Sectors Display: Non-emergency medical transportation. Headquarters Display: Syracuse, New York, United States. Ownership Type Display: LLC. Financial Health: Overall Health: unknown. Executive Summary: Summary: MAS is a transportation management and scheduling provider serving Medicaid members in New York, with public evidence indicating it handles non-emergency medical transportation, online trip management, and related support for members, providers, and transportation vendors.. Asset Fact Document Signal: Role: policy_document. Statement: MAS values you as a customer, and protection of your privacy is very important to us. In conducting our business,. Asset Fact Document Summary: Role: policy_document. Summary: Notice of Privacy Practices: Effective Date: May 2018 THIS NOTICE OF PRIVACY PRACTICES DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW CAREFULLY. MAS values you as a customer, and protection of your privacy is very important to us. In conducting our business, we will create and maintain records that contain protected health information (PHI) about you and the healthcare services provided to you. PHI is information about you—including individually identifiable information about where you live—that can reasonably be used to identify you, and which relates to your past, present or future physical or mental health or condition; the provisioning of healthcare to you; or the payment for that care. This Notice of Privacy Practices takes effect on May 1, 2018 and will remain in effect until MAS replaces or modifies it. This Notice of Privacy

Methodology

Medical Answer Systems's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://www.medanswering.com

Email: info@ansurmed.com

Phone: 713-464-9433

LinkedIn: https://www.linkedin.com/company/medical-answering-services-llc

Frequently Asked Questions

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