Mp Telecom scorecard

Company Overview

Mp Telecom is a BPO company, founded in 2000, with approximately 1,001-5,000 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: solution-oriented. Client Value Proposition: Summary: MP Telecom’s public positioning centers on helping clients outsource customer interaction and back-office work through contact center and BPO services, with messaging tools that support customer communication and engagement.. Value Points: Title: Customer operations support. Value Points: Description: The company emphasizes contact center and customer care capabilities for handling customer interactions.. Value Points: Title: Back-office outsourcing. Value Points: Description: Its BPO portfolio includes administrative and processing services such as data entry, digitization, accounting, and translation.. Value Points: Title: Customer engagement tooling. Value Points: Description: SMS Brand Name is presented as a way to deliver branded customer messages and improve customer communication.. Company Overview: Tagline: Contact Center services and Business Process Outsourcing (BPO) provider in Vietnam.. Highlights: Established in 2002.. Highlights: Positions itself as a leading Vietnam provider of Contact Center services and BPO.. Highlights: Public web presence includes an English-language corporate site and LinkedIn profile.. Description: MP Telecom is a Vietnam-based company that presents itself as a leading provider of contact center services and BPO solutions, with additional offerings around customer care and related telecom-enabled services.. Competitive Differentiators: Differentiators: Title: Early establishment in Vietnam's contact center market. Differentiators: Description: The company states it was established in 2002, indicating a long operating history in customer operations and outsourcing.. Differentiators: Title: Broad outsourcing mix. Differentiators: Description: Public materials show a combination of contact center, BPO, HR supply, ITO, and VAS-related services rather than a single-service model.. Differentiators: Title: Brand-name SMS capability. Differentiators: Description: The company offers SMS Brand Name messaging, which extends

Strengths

• Brand Profile: Voice: professional. Voice: solution-oriented. (public_web; observed 2025-09-02)
• Client Value Proposition: Summary: MP Telecom’s public positioning centers on helping clients outsource customer interaction and back-office work through contact center and BPO services, with messaging tools that support customer communication and engagement.. Value Points: Title: Customer operations support. Value Points: Description: The company emphasizes contact center and customer care capabilities for handling customer interactions.. Value Points: Title: Back-office outsourcing. Value Points: Description: Its BPO portfolio includes administrative and processing services such as data entry, digitization, accounting, and. (public_web; observed 2025-09-02)
• Company Overview: Tagline: Contact Center services and Business Process Outsourcing (BPO) provider in Vietnam.. Highlights: Established in 2002.. Highlights: Positions itself as a leading Vietnam provider of Contact Center services and BPO.. Highlights: Public web presence includes an English-language corporate site and LinkedIn profile.. Description: MP Telecom is a Vietnam-based company that presents itself as a leading provider of contact center services and BPO solutions, with additional offerings around customer care and related telecom-enabled services.. (public_web; observed 2025-09-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-09-02)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-27)

Firmographics

GB100 score

Overall score: 47

• egs: 43.6
• growth: 45
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 43.5
• digital_readiness: 45.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mp Telecom's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: MPT / MP Transformation. Competitors: Evidence: Public listings describe related branding and similar contact center, HR outsourcing, and technology-enabled outsourcing offerings in Vietnam.. Competitors: Relationship: adjacent. Competitors: Name: BPO companies in Vietnam. Competitors: Evidence: Industry rankings and directory listings place MP Telecom among Vietnamese BPO providers.. Competitors: Relationship: direct. Positioning: Contact center and BPO provider in Vietnam. Market Signals: Listed in Vietnam BPO rankings in August 2026. Market Signals: Third-party directories describe additional service lines including teleservices, HR supply, data entry, mobile service, voice and SMS. Differentiators: Established in 2002. Differentiators: Contact center and BPO focus. Differentiators: Vietnam-based provider with multi-city footprint. Key Firmographics: Founded Year: 2002. Sectors Display: Contact center. Sectors Display: Customer care. Sectors Display: Business process outsourcing. Sectors Display: Telecom-enabled services. Headquarters Display: Hanoi, Vietnam. Ownership Type Display: Minh Phuc Company Limited / private company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center / customer care. Categories: Services: Call center. Categories: Services: Customer care. Categories: Services: Inbound/outbound contact center services. Categories: Name: Business process outsourcing (BPO). Categories: Services: Data entry services. Categories: Services: Document digitization services. Categories: Services: Financial and accounting outsourcing. Categories: Services: Image processing services. Categories: Services: Content writing services. Categories: Services: Translation and interpretation services. Categories: Services: Human resources services. Categories: Name: Telecom and messaging services. Categories: Services: SMS Brand Name. Executive Summary: Summary: MP Telecom is a Vietnam-based outsourcing and customer operations provider focused on contact center, customer care, and BPO services. Its public materials indicate a long operating history beginning in 2002 and a broader service set that includes HR supply, ITO, and VAS-related offerings.. Tech Stack & Tools:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Hanoi. Centers: Country: Vietnam. Centers: City: Da Nang. Centers: Country: Vietnam. Centers: City: Ho Chi Minh City. Centers: Country: Vietnam. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Nguyen Viet Trung. Executives: Title: Chairman. Executives: Name: Ha Thi Dan Phuong. Executives: Title: Director.

Methodology

Mp Telecom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.mptelecom.pl/

Email: info@mptelecom.com.vn

Phone: 1900 585853 - 0906 2020 98

LinkedIn: https://www.linkedin.com/company/mpgroup-vn

Frequently Asked Questions

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