Narrasoft scorecard

Company Overview

Narrasoft is a BPO company, founded in 2009, with approximately 250-499 employees. They specialize in Technical Support, Back Office. They serve the E-commerce & Retail industries.

We exist to help our partners build better, scale smarter, and innovate faster, not just through outsourcing, but through shared purpose and mutual growth. Since 2009, our mission has been simple: To help companies thrive in a world that never stops changing. We offer offshore outsourcing services that combine creativity, technology, and operational excellence, empowering you to do more with less.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. Client Value Proposition: Summary: NarraSoft positions its offering around helping clients operate more efficiently through offshore delivery, global talent, and a mix of technology and process services.. Value Points: Title: Lower operating cost. Value Points: Description: Public descriptions explicitly mention competitive cost alternatives and material cost reductions.. Value Points: Title: Flexible outsourced capacity. Value Points: Description: The service mix spans software, creative, and BPO functions that can be sourced from a single provider.. Value Points: Title: Operational coverage. Value Points: Description: Public materials reference 24/7 operations and multi-country delivery.. Company Overview: Tagline: Software Development Outsourcing Company. Highlights: Headquartered in the Philippines per company site. Highlights: Offers offshore outsourcing across software, creative, and BPO services. Highlights: Corporate presence listed in Cary, North Carolina on public profiles. Description: NarraSoft is a digital services and offshore outsourcing provider offering software, creative, and business process outsourcing services. Public sources describe operations in the Philippines and corporate presence in Cary, North Carolina.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: The company combines software development, creative production, and BPO under one outsourcing umbrella.. Differentiators: Title: Philippines delivery hub. Differentiators: Description: Company materials state that BPO services are delivered from an operations hub in Manila, supporting offshore delivery.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public profiles describe work across multiple countries and continents.. Differentiators: Title: Cost-focused value proposition. Differentiators: Description: Public statements emphasize competitive cost alternatives and material cost reductions for clients.. Competitive Landscape: Competitors: Name: Outsourcing and offshoring consulting firms. Competitors: Evidence: NarraSoft is described

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: promotional. (public_web; observed 2026-08-13)
• Client Value Proposition: Summary: NarraSoft positions its offering around helping clients operate more efficiently through offshore delivery, global talent, and a mix of technology and process services.. Value Points: Title: Lower operating cost. Value Points: Description: Public descriptions explicitly mention competitive cost alternatives and material cost reductions.. Value Points: Title: Flexible outsourced capacity. Value Points: Description: The service mix spans software, creative, and BPO functions that can be sourced from a single provider.. Value Points: Title: Operational coverage.. (public_web; observed 2026-08-20)
• Company Overview: Tagline: Software Development Outsourcing Company. Highlights: Headquartered in the Philippines per company site. Highlights: Offers offshore outsourcing across software, creative, and BPO services. Highlights: Corporate presence listed in Cary, North Carolina on public profiles. Description: NarraSoft is a digital services and offshore outsourcing provider offering software, creative, and business process outsourcing services. Public sources describe operations in the Philippines and corporate presence in Cary, North Carolina.. (public_web; observed 2026-08-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-14)

Firmographics

GB100 score

Overall score: 48

• egs: 40.3
• growth: 56.5
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 32.9
• digital_readiness: 55.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Narrasoft's structured service taxonomy includes Technical Support, Back Office. Key Firmographics: Founded Year: 2009. Revenue Display: $50M-$100M (third-party estimate). Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Software development. Sectors Display: Digital services. Sectors Display: Business process outsourcing. Headquarters Display: Cary, North Carolina, United States (public profiles); Philippines headquarters/operations also stated on company site. Employee Count Display: 201-500 employees (third-party directory estimate). Ownership Type Display: Private. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Software and web development. Categories: Services: Software development. Categories: Services: Web development. Categories: Services: Application management. Categories: Services: Project management. Categories: Name: Mobile and game development. Categories: Services: Mobile development. Categories: Services: Mobile app development. Categories: Services: Game development. Categories: Services: Unity. Categories: Name: Creative and digital production. Categories: Services: 2D art. Categories: Services: 3D art. Categories: Services: Animation. Categories: Services: Digital art. Categories: Services: Video editing. Categories: Name: Business process outsourcing. Categories: Services: Data entry. Categories: Services: Technical support. Categories: Services: Accounting services. Categories: Services: Administrative services. Categories: Services: Virtual assistance. Categories: Services: Customer support. Categories: Services: 24/7 live chat support. Categories: Services: Medical record management. Categories: Services: Pharmacovigilance. Categories: Services: CRO recruiting. Categories: Services: Sales support. Executive Summary: Summary: NarraSoft presents itself as an outsourcing and offshoring company focused on software development, quality assurance, application management, project management, creative digital work, and BPO services. Public descriptions indicate a U.S.-based corporate presence with operations in the Philippines and a service model aimed at reducing client costs through global delivery.. Service: Technical Support. Service: Back Office. Description Long: We exist to help our partners build better, scale smarter, and innovate faster, not just through outsourcing, but through shared purpose and mutual growth. Since 2009, our mission has been

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cary. Centers: Country: United States. Centers: City: Manila. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly identified as CEO of NarraSoft on LinkedIn.. Executives: Name: Phil Bartos. Executives: Title: CEO. Pricing & Engagement: Models: Name: Insufficient public data. Models: Best For: null. Models: Description: No verified public evidence for hourly, project-based, retainer, outcome-based, or FTE pricing was found.. Summary: No public rate card, pricing schedule, or contract structure was verified from the available sources.. Reputation & Reviews: Summary: Public review and directory sources indicate the company has employee and company listings, but no independently verified rating summary was confirmed for this profile using the available public sources.. Credentials: Detail: Review page shows an overall rating based on 55 reviews.. Credentials: Rating: 4.5/5 (public employee review listing). Credentials: Platform: Indeed. Credentials: Detail: A review page exists, but no verified rating was extracted here.. Credentials: Platform: Glassdoor. Asset Logo: Visibility: public. Asset Image: Visibility: public. Coverage Hours: 24/7.

Methodology

Narrasoft's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 30 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.narrasoft.com

Email: arrasoft.ph@narrasoft.com

Phone: -

LinkedIn: http://www.linkedin.com/company/narrasoft

Frequently Asked Questions

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