North end teleservices scorecard

Company Overview

North end teleservices is a BPO company headquartered in 1500 N 24th St Suite 111, 68110, Omaha, Nebraska, United States, founded in 2015, with approximately 100-249 employees. They specialize in Sales & Marketing, Technical Support, Back Office. They serve the E-commerce & Retail, Education & EdTech, Fintech & Financial Services, SaaS & Software, Government & Public Sector, Healthcare & Life Sciences, Travel & Hospitality, Insurance industries.

Understanding that no two clients have the same needs, challenges, or solutions to both, the organization focuses on customization of client programs whether those clients are in the Insurance, Healthcare, Travel and Hospitality, Financial and Retail sectors. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: community-oriented. Voice: mission-driven. Voice: service-focused. Voice: growth-oriented. Tagline: Creating Jobs and Changing Lives. Imagery Style: Public copy emphasizes community, leadership development, and contact-center service delivery rather than visual design specifics.. Client Value Proposition: Summary: North End Teleservices presents itself as a contact center partner that helps commercial and government clients with outsourced customer service and account support.. Value Points: Title: Partner-style account support. Value Points: Description: The stated account team model emphasizes ongoing support through supervision, consulting, analysis, and strategy.. Value Points: Title: Customer service execution. Value Points: Description: Public materials frame the company around customer service solutions and contact center delivery.. Value Points: Title: Sector flexibility. Value Points: Description: The company serves both commercial and government clients, indicating cross-sector capability.. Company Overview: Highlights: Privately owned and operated by Carmen Tapio. Highlights: Located in Northeast Omaha, Nebraska. Highlights: Focused on contact center services for commercial and government clients. Description: North End Teleservices, LLC is a privately owned contact center in Northeast Omaha, Nebraska that provides outsourced customer service solutions for commercial and government clients.. Competitive Differentiators: Differentiators: Title: Commercial and government focus. Differentiators: Description: The company explicitly serves both commercial and government clients.. Differentiators: Title: Technology-oriented contact center positioning. Differentiators: Description: Public directory language describes the company as focused on state-of-the-art technology and customer service solutions.. Differentiators: Title: Owner-led local presence. Differentiators: Description: The business is privately owned and operated in Northeast Omaha, which may support a locally rooted operating model.. Differentiators: Title: Account-team support model. Differentiators: Description: Public team language indicates accounts are supported by an

Strengths

• Brand Profile: Voice: community-oriented. Voice: mission-driven. Voice: service-focused. Voice: growth-oriented. Tagline: Creating Jobs and Changing Lives. Imagery Style: Public copy emphasizes community, leadership development, and contact-center service delivery rather than visual design specifics.. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: North End Teleservices presents itself as a contact center partner that helps commercial and government clients with outsourced customer service and account support.. Value Points: Title: Partner-style account support. Value Points: Description: The stated account team model emphasizes ongoing support through supervision, consulting, analysis, and strategy.. Value Points: Title: Customer service execution. Value Points: Description: Public materials frame the company around customer service solutions and contact center delivery.. Value Points: Title: Sector flexibility. Value. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Privately owned and operated by Carmen Tapio. Highlights: Located in Northeast Omaha, Nebraska. Highlights: Focused on contact center services for commercial and government clients. Description: North End Teleservices, LLC is a privately owned contact center in Northeast Omaha, Nebraska that provides outsourced customer service solutions for commercial and government clients.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-01-08)

Firmographics

GB100 score

Overall score: 46

• egs: 38.6
• growth: 49.6
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 34.5
• digital_readiness: 48.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

North end teleservices's structured service taxonomy includes Sales & Marketing, Technical Support, Back Office. Competitive Landscape: Competitors: Name: Other outsourced contact center/BPO providers. Competitors: Evidence: Company describes itself as a global provider of outsourced contact center services for government and commercial sectors.. Competitors: Relationship: direct. Competitors: Name: In-house customer service operations. Competitors: Evidence: The company sells outsourced contact center solutions that can replace or supplement internal support teams.. Competitors: Relationship: alternative. Positioning: Omnichannel outsourced contact center provider serving government and commercial sectors with shared and dedicated service models.. Market Signals: LinkedIn categories the firm under outsourcing and offshoring consulting.. Market Signals: Public coverage highlights growth recognition and impact-company awards.. Differentiators: Certified woman-owned, minority-owned, HUBZone, and Enterprise Zone business.. Differentiators: Public emphasis on job creation, urban development, and leadership development.. Differentiators: Offers both shared and dedicated services in a multi-channel environment.. Leadership & Executives: Executives: Bio: Public sources identify Carmen Tapio as the founder and CEO of North End Teleservices and describe her role as privately owning and operating the company.. Executives: Name: Carmen Tapio. Executives: Title: Founder, President & CEO. Employee & Client Sentiment: Green Flags: Public-facing messaging emphasizes job creation, mentoring, and advancement opportunities.. Green Flags: Careers page describes a structured leadership-development and apprenticeship pathway.. Sentiment Trend: unknown. Sentiment Themes: Theme: job creation and community development. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: creating jobs and changing lives. Sentiment Themes: Key Phrases: urban development. Sentiment Themes: Key Phrases: mentor the next generation. Sentiment Themes: Theme: training and advancement. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: ongoing skills training. Sentiment Themes: Key Phrases: cross-training. Sentiment Themes: Key Phrases: career pathing. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center services. Categories: Services: Customer service solutions. Categories: Services: Multi-channel contact center services.

Geography

The public profile records headquarters as 1500 N 24th St Suite 111, 68110, Omaha, Nebraska, United States. Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Omaha. Centers: Model: HQ/contact center. Centers: Country: United States. Key Firmographics: Sectors Display: Commercial. Sectors Display: Government. Headquarters Display: 1500 N 24th Street, Suite 111, Omaha, Nebraska 68110, United States. Ownership Type Display: Privately owned and operated. Executive Summary: Summary: North End Teleservices is a privately owned BPO/contact center provider based in Omaha that positions itself around technology-enabled customer service for commercial and government organizations.. Financial Health: Overall Health: unknown. Financial Events: Date: 2026-02-06. Financial Events: Event Type: growth_signal. Financial Events: Description: Public coverage described the company as a '$600M economic driver' and noted recognition of the CEO by proclamation and key to the city.. Financial Events: Date: 2025-01-08. Financial Events: Event Type: growth_signal. Financial Events: Description: Public coverage stated the company made a 2025 list of Top Impact Companies and referenced the firm's job creation model.. Hiring & Workforce Signals: Workforce Signals: Training Programs: NLP™ includes professional advancement coaching, ongoing skills training, cross-training, one-on-one mentorship, job shadowing, career pathing, and a front-line supervisor apprenticeship program.. Workforce Signals: Headcount Indicator: LinkedIn listed 201-500 employees; Indeed pages indicate active job listings and employee salary data.. Reputation & Reviews: Summary: Public review data is available on Indeed, but only partial rating and review-count information was accessible in the public snippets used here.. Credentials: Detail: Public snippets indicate an overall rating of 3.1 based on 55 reviews; additional public snippet data also references 44 reviews on a separate Indeed page.. Credentials: Rating: 3.1/5. Credentials: Platform: Indeed. Tech Stack & Tools: Proprietary Tech: Name: NLP™ (NextGen Leadership Program). Proprietary

Methodology

North end teleservices's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Technical Support
• Back Office

Industries Served

• E-commerce & Retail
• Education & EdTech
• Fintech & Financial Services
• SaaS & Software
• Government & Public Sector
• Healthcare & Life Sciences
• Travel & Hospitality
• Insurance

Contact

Website: https://www.northendteleservices.com

Email: info@northendteleservices.com

Phone: 4029343624

LinkedIn: http://www.linkedin.com/company/north-end-teleservices-llc

Frequently Asked Questions

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