Omnicall Receptionists scorecard

Company Overview

Omnicall Receptionists is a BPO company, founded in 1989, with approximately 1-49 employees. They specialize in Back Office.

This reliable BPO company prioritizes providing daily receptionist services for businesses who want to focus on high-priority tasks without spending extra resources for handling customer inquiries, among other things. Since its inception, OmniCall Receptionists has offered 24/7 answering services for numerous industries. Its current company size is 11 to 50 employees, and its last reported revenue is $12 million.

Executive summary

Brand Profile: Voice: friendly. Voice: professional. Voice: customer-service-oriented. Tagline: Friendly Live Answering Services. Imagery Style: public-facing marketing emphasizes live answering and service availability; no verified visual system details were publicly accessible in the retrieved sources. Client Value Proposition: Summary: OmniCall’s value proposition is live, professional call handling that helps businesses replace or supplement an in-house receptionist with 24/7 coverage and caller screening.. Value Points: Title: Business continuity. Value Points: Description: Answers calls 24 hours a day, 7 days a week, including holidays.. Value Points: Title: Professional customer experience. Value Points: Description: Presents receptionists as a live, friendly extension of the business.. Value Points: Title: Operational efficiency. Value Points: Description: Supports message taking, caller screening, and appointment scheduling to reduce front-office workload.. Value Points: Title: Lower-cost alternative. Value Points: Description: Marketed as a fraction of the cost of an in-house receptionist.. Company Overview: Tagline: Friendly live answering services. Highlights: Live receptionist service. Highlights: 24/7/365 call answering. Highlights: Virtual receptionist and call transferring. Highlights: Founded by Wayne and Patty Payne in Carrollton, Georgia. Description: OmniCall Receptionists provides live call answering and virtual receptionist services for businesses, with 24/7 coverage positioned as a cost-effective alternative to an in-house receptionist.. Competitive Differentiators: Differentiators: Title: 24/7 live receptionist coverage. Differentiators: Description: Positions the service as always available, including nights and holidays.. Differentiators: Title: In-house style call handling. Differentiators: Description: Describes the team as a front-desk equivalent for businesses that want live answering instead of automation.. Differentiators: Title: Cost-positioned alternative. Differentiators: Description: Repeatedly frames the service as a fraction of the cost of an in-house receptionist..

Strengths

• Brand Profile: Voice: friendly. Voice: professional. Voice: customer-service-oriented. Tagline: Friendly Live Answering Services. Imagery Style: public-facing marketing emphasizes live answering and service availability; no verified visual system details were publicly accessible in the retrieved sources. (public_web; observed 2026-08-22)
• Client Value Proposition: Summary: OmniCall’s value proposition is live, professional call handling that helps businesses replace or supplement an in-house receptionist with 24/7 coverage and caller screening.. Value Points: Title: Business continuity. Value Points: Description: Answers calls 24 hours a day, 7 days a week, including holidays.. Value Points: Title: Professional customer experience. Value Points: Description: Presents receptionists as a live, friendly extension of the business.. Value Points: Title: Operational efficiency. Value Points: Description: Supports message taking, caller. (public_web; observed 2026-08-22)
• Company Overview: Tagline: Friendly live answering services. Highlights: Live receptionist service. Highlights: 24/7/365 call answering. Highlights: Virtual receptionist and call transferring. Highlights: Founded by Wayne and Patty Payne in Carrollton, Georgia. Description: OmniCall Receptionists provides live call answering and virtual receptionist services for businesses, with 24/7 coverage positioned as a cost-effective alternative to an in-house receptionist.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-04)

Firmographics

GB100 score

Overall score: 47

• egs: 47.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Omnicall Receptionists's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed BPO providers. Competitors: Evidence: Directory context identifies OmniCall as a BPO services provider; no verified direct competitor list was published on the retrieved sources.. Competitors: Relationship: adjacent. Positioning: telephone answering and live receptionist services with 24/7 availability. Market Signals: Public sources describe OmniCall as a telecommunications and BPO services provider headquartered in Carrollton, Georgia.. Market Signals: The company markets live answering services and receptionist coverage day and night.. Differentiators: 24/7 call answering. Differentiators: live receptionist positioning. Differentiators: free 7-day trial referenced on LinkedIn. Key Firmographics: Founded Year: 1989. Revenue Display: $12 million. Sectors Display: Business process outsourcing. Sectors Display: Telecommunications. Sectors Display: Answering services. Headquarters Display: Carrollton, Georgia, United States. Employee Count Display: 11-50 employees. Pricing & Engagement: Models: Name: Free 7-day trial. Models: Best For: Businesses evaluating the service before commitment. Models: Description: LinkedIn profile text references a free 7-day trial signup.. Models: Name: Full-time receptionist coverage. Models: Best For: Organizations needing continuous call handling. Models: Description: Promoted as always-on live answering that can function like an in-house receptionist.. Models: Name: Part-time or after-hours answering. Models: Best For: Businesses needing overflow or evening/weekend coverage. Models: Description: Public site and historical company descriptions reference part-time and after-hours service options.. Summary: Publicly available pages indicate free trial-style signup language and cost-positioning, but no verified price card or contract terms were found in the public sources reviewed.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live receptionist services. Categories: Services: Live call answering. Categories: Services: Virtual receptionist coverage. Categories: Services: Front-desk style call handling. Categories: Name: Call routing and connection. Categories: Services: Live call transferring. Categories: Services: Connecting

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Carrollton. Centers: Model: on-site office / local location. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Wayne Payne. Executives: Title: Co-founder. Executives: Name: Patty Payne. Executives: Title: Co-founder. Reputation & Reviews: Summary: Public review evidence is limited and inconsistent across platforms; no single authoritative customer rating was verified from the available sources.. Credentials: Detail: Employee review page for OmniCall shows 12 reviews and an overall rating of 2.7/5 on one listing.. Credentials: Rating: 2.7/5. Credentials: Platform: Indeed. Credentials: Detail: A separate Indeed listing for OmniCall Receptionists shows 3 reviews and a 4.0/5 rating.. Credentials: Rating: 4.0/5. Credentials: Platform: Indeed. Executive Summary: Summary: OmniCall Receptionists is a U.S.-based live answering and virtual receptionist provider serving businesses that want to route calls to a professional receptionist team rather than an automated phone tree.. Coverage Hours: 24/7. Description Long: Back in 1989, the concept of a personalized virtual receptionist service was not as common as today, but it was a growing business need even at that time. Sensing the problems faced by expanding businesses in their hometown of Carrollton, GA, Wayne and Patty Payne founded OmniCall: a live receptionist service with a goal of offering a 24/7 live call answering service that can replace a traditional in-house telephone receptionist. OmniCall Receptionists are trained for adaptability. Once we start working with you, we become an integral part of your company.. Monthly Search Volume: 6637. Domain Authority: 52.

Methodology

Omnicall Receptionists's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Back Office

Contact

Website: https://www.omnicall.com

Email: info@omnicall.com

Phone: (800) 886-8585

LinkedIn: http://www.linkedin.com/company/omnicall-answering-service

Frequently Asked Questions

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