Omnisupport scorecard

Company Overview

Omnisupport is a BPO company headquartered in 8th Floor, Spaze IT Park, Sector 49,, 122018, Gurugram, Haryana, India, founded in 2024.

Executive summary

Brand Profile: Voice: professional. Voice: CX-focused. Voice: AI-forward. Voice: consultative. Client Value Proposition: Summary: Public positioning suggests OmniSupport aims to help businesses scale customer support, modernize CX operations, and add automation through CCaaS and AI tools.. Value Points: Title: Scale support operations. Value Points: Description: CCaaS and managed support are presented as ways to outsource and scale contact-center operations.. Value Points: Title: Improve customer experience. Value Points: Description: The company emphasizes customer experience management and omnichannel support strategies.. Value Points: Title: Add automation. Value Points: Description: Conversational AI and voice-agent messaging indicate a focus on reducing manual support load.. Company Overview: Highlights: Positions itself around customer experience management and outsourcing. Highlights: Website FAQ references CCaaS as a cloud-based customer support solution. Highlights: Public profile language emphasizes digital customer experience consulting and managed support services. Description: OmniSupport International presents itself as a provider of customer experience, digital transformation consulting, and outsourcing solutions for businesses across the globe.. Competitive Differentiators: Differentiators: Title: Broad CX and outsourcing positioning. Differentiators: Description: Public materials frame the company as a provider of customer experience, digital transformation consulting, and outsourcing rather than a single-function BPO shop.. Differentiators: Title: AI-enabled support stack. Differentiators: Description: Public content highlights conversational AI, chatbot implementation, and an AI-powered voice agent for support automation.. Differentiators: Title: Omnichannel and CCaaS orientation. Differentiators: Description: The company explicitly references CCaaS and omnichannel support strategies, suggesting a cloud-based contact-center model.. Key Firmographics: Founded Year: 2024. Revenue Display: $500,000 - $1 mil. (directory estimate). Sectors Display: Business consulting and services. Sectors Display: Customer experience management. Sectors Display: Outsourcing.

Strengths

• Brand Profile: Voice: professional. Voice: CX-focused. Voice: AI-forward. Voice: consultative. (public_web; observed 2026-08-12)
• Client Value Proposition: Summary: Public positioning suggests OmniSupport aims to help businesses scale customer support, modernize CX operations, and add automation through CCaaS and AI tools.. Value Points: Title: Scale support operations. Value Points: Description: CCaaS and managed support are presented as ways to outsource and scale contact-center operations.. Value Points: Title: Improve customer experience. Value Points: Description: The company emphasizes customer experience management and omnichannel support strategies.. Value Points: Title: Add automation. Value Points: Description: Conversational AI. (public_web; observed 2025-04-19)
• Company Overview: Highlights: Positions itself around customer experience management and outsourcing. Highlights: Website FAQ references CCaaS as a cloud-based customer support solution. Highlights: Public profile language emphasizes digital customer experience consulting and managed support services. Description: OmniSupport International presents itself as a provider of customer experience, digital transformation consulting, and outsourcing solutions for businesses across the globe.. (public_web; observed 2025-01-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-07)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 35.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: vCustomer. Competitors: Evidence: Listed in the same BPO directory source but no direct comparative performance data is public.. Competitors: Relationship: adjacent. Competitors: Name: Omni Interactions. Competitors: Evidence: Different company with similar BPO/contact-center market adjacency.. Competitors: Relationship: alternative. Positioning: Customer experience, digital transformation consulting, and outsourcing solutions with applied AI emphasis.. Market Signals: BPO/contact-center provider with AI-enabled CX messaging. Market Signals: Public directory presence and LinkedIn company profile indicate active market participation. Differentiators: applied AI solutions. Differentiators: conversational AI. Differentiators: CCaaS offering. Differentiators: omni-channel support strategies. Pricing & Engagement: Models: Name: Usage-based pricing. Models: Best For: AI-assisted support use cases. Models: Description: Referenced in a public post for an AI support offering as pay-per-conversation pricing.. Summary: No public pricing sheet or engagement terms were verified from the available sources. Public posts reference usage-based pricing for a related AI support product, but that cannot be confirmed as the company’s general BPO pricing model.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience and support. Categories: Services: Managed customer support. Categories: Services: Customer experience management. Categories: Services: Omnichannel support strategies. Categories: Services: Contact center as a service (CCaaS). Categories: Name: Digital transformation and consulting. Categories: Services: Digital customer experience consulting. Categories: Services: Digital transformation consulting. Categories: Services: Knowledge management systems. Categories: Name: AI and automation. Categories: Services: Conversational AI implementation. Categories: Services: Chatbot implementation. Categories: Services: AI-powered voice agent support. Executive Summary: Summary: OmniSupport International appears to be a private India-based outsourcing and customer-experience services firm founded in 2024, with public directory data indicating a small team and Gurugram headquarters. Public-facing materials emphasize CCaaS, conversational AI, omnichannel support, and managed customer

Geography

The public profile records headquarters as 8th Floor, Spaze IT Park, Sector 49,, 122018, Gurugram, Haryana, India. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Generative AI Engineer. Open Positions: Location: Gurugram, Haryana, India. Open Positions: Seniority: unknown. Open Positions: Department: Engineering and Information Technology. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Kshitij Urmil. Executives: Title: Director. Executives: Name: Nithya Murthy. Executives: Title: Director. Recent News: Articles: Date: 2025-07-08. Articles: Title: OmniSupport AI voice agent announcement. Articles: Source: LinkedIn. Articles: Summary: Public post introduced OmniVoice as an AI-powered voice agent for customer support and highlighted automation and scale claims.. Articles: Date: 2025-07-07. Articles: Title: OmniVoice use-case post. Articles: Source: LinkedIn. Articles: Summary: Public post described OmniVoice use cases including billing, appointment booking, order tracking, and account support.. Reputation & Reviews: Summary: No verified public review profiles, ratings, or third-party reputation credentials were found in the available sources.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: OmniVoice. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Conversational AI. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: CCaaS. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Omni-channel ticketing system. Ai Capabilities: conversational AI. Ai Capabilities: chatbot implementation. Ai Capabilities: applied AI solutions. Ai Capabilities: virtual assistants. Proprietary Tech: OmniVoice.

Methodology

Omnisupport's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://omnisupport.in

Email: -

Phone: -

Frequently Asked Questions

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