Onkar Infotech scorecard

Company Overview

Onkar Infotech is a BPO company, founded in 2000, with approximately 1000-4999 employees. They specialize in Customer Support, Back Office.

Onkar Infotech started as a small company and quickly grew into an organization with between 1001 and 5000 employees. The company largely accomplished this by specializing in end-to-end business processes for prestigious clients in the United Kingdom. The company quickly became an international BPO provider by honing in on this target market. The company boasts an annual growth rate of about 20%, working with a team of professionals who are highly skilled in customer service and passionate about delivering the best experience to every client.

Executive summary

Brand Profile: Voice: travel-specialist. Voice: service-oriented. Voice: experience-led. Tagline: A Travel Bpo. Imagery Style: Travel and service-focused brand presentation; public snippets emphasize reservations, holidays, insurance, and customer care.. Client Value Proposition: Summary: The company’s stated value proposition is travel-process outsourcing with domain expertise in reservations and related services, aimed at helping travel businesses offload operational work.. Value Points: Title: Travel-specialist delivery. Value Points: Description: Positions itself around travel workflows instead of broad back-office outsourcing.. Value Points: Title: Operational breadth. Value Points: Description: Covers booking, insurance, packaging, and customer support within travel operations.. Value Points: Title: Client process outsourcing. Value Points: Description: Describes management of end-to-end outsourced business processes for travel clients.. Company Overview: Tagline: A travel BPO and call centre provider focused on UK travel processes.. Highlights: Founded in 2000.. Highlights: Focuses on travel BPO and call centre services.. Highlights: Emphasizes UK travel-market support.. Highlights: Markets end-to-end process handling for consumer and corporate travel.. Description: Onkar Infotech presents itself as a travel BPO that manages end-to-end outsourced travel business processes for clients, with core competence in air travel operations and related travel services.. Competitive Differentiators: Differentiators: Title: Travel-domain specialization. Differentiators: Description: Public materials consistently position the company as a travel BPO rather than a generalist outsourcing provider.. Differentiators: Title: UK market focus. Differentiators: Description: The company states it serves outsourced processes for clients based in its principal target market, the UK.. Differentiators: Title: End-to-end process handling. Differentiators: Description: The firm claims capability across the full travel workflow, including reservations, packages, insurance, and customer care.. Differentiators: Title: Consumer and corporate travel

Strengths

• Brand Profile: Voice: travel-specialist. Voice: service-oriented. Voice: experience-led. Tagline: A Travel Bpo. Imagery Style: Travel and service-focused brand presentation; public snippets emphasize reservations, holidays, insurance, and customer care.. (public_web; observed 2026-06-07)
• Client Portfolio: Industry Concentration: Travel. Industry Concentration: UK market. (public_web; observed 2026-06-07)
• Client Value Proposition: Summary: The company’s stated value proposition is travel-process outsourcing with domain expertise in reservations and related services, aimed at helping travel businesses offload operational work.. Value Points: Title: Travel-specialist delivery. Value Points: Description: Positions itself around travel workflows instead of broad back-office outsourcing.. Value Points: Title: Operational breadth. Value Points: Description: Covers booking, insurance, packaging, and customer support within travel operations.. Value Points: Title: Client process outsourcing. Value Points: Description: Describes management of end-to-end outsourced. (public_web; observed 2026-06-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-07)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-12-09)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-12-09)

Firmographics

GB100 score

Overall score: 49

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 51.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Onkar Infotech's structured service taxonomy includes Customer Support, Back Office. Client Portfolio: Industry Concentration: Travel. Industry Concentration: UK market. Competitive Landscape: Competitors: Name: Other travel BPO providers. Competitors: Relationship: direct. Competitors: Name: General BPO providers. Competitors: Relationship: adjacent. Competitors: Name: In-house travel operations teams. Competitors: Relationship: alternative. Positioning: Travel BPO / travel call centre focused on UK outsourced travel processes.. Market Signals: Public materials position the company as operating in the travel BPO niche rather than broad diversified outsourcing.. Market Signals: Third-party directories describe the company as established in 2000 and headquartered in Haryana, India.. Differentiators: Specialization in travel-domain processes. Differentiators: Focus on UK-sourced travel work. Differentiators: Service scope includes air, hotel, car rentals, holidays, tours, travel insurance, and customer care. Key Firmographics: Founded Year: 2000. Sectors Display: Travel BPO. Sectors Display: Business Process Outsourcing. Sectors Display: Call centre services. Headquarters Display: Gurugram/Gurgaon, Haryana, India; registered office listed in New Delhi, India.. Ownership Type Display: Private limited company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Travel reservations. Categories: Services: Air reservations. Categories: Services: Hotel reservations. Categories: Services: Car rentals. Categories: Name: Travel packaging and support. Categories: Services: Holiday packages. Categories: Services: Tours. Categories: Services: Travel insurance. Categories: Services: Customer care. Categories: Name: Travel process outsourcing. Categories: Services: Consumer travel process support. Categories: Services: Corporate travel process support. Categories: Services: End-to-end travel business process management. Delivery Center Details: Centers: City: Gurugram. Centers: Model: BPO / call-centre delivery. Centers: Country: India. Centers: City: New Delhi. Centers: Model: registered office / corporate address. Centers: Country: India. Financial Health: Risk Factors: No public financial statements or funding/transaction events were identified in the provided public sources.. Overall Health: unknown. Reputation & Reviews: Summary: Public directory-style sources show

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Onkar Infotech is a long-running Indian BPO provider centered on travel operations, especially air reservations, hotel bookings, car rentals, holiday packages, travel insurance, and customer care for travel businesses.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: No public technology stack disclosed on website snippets. Monthly Search Volume: 7846. Domain Authority: 42.

Methodology

Onkar Infotech's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://www.onkarinfotech.com

Email: careers@onkarinfotech.com

Phone: 91-124-4004742

LinkedIn: http://www.linkedin.com/company/onkar-infotech

Frequently Asked Questions

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