Open Call Centre scorecard

Company Overview

Open Call Centre is a BPO company, founded in 2017, with approximately 50-99 employees. They specialize in Finance & Accounting, Customer Support, Back Office.

By outsourcing services like inbound and outbound calls, data entry, social media management, and more, business owners have more time to focus on growing their business. Open Call Centre offers quality, 24/7 call center and customer relationship management (CRM) assistance. Established in 2017, this firm has its headquarters in Alberta, Canada, and has grown to have over 100 employees since its inception. OCC has reported revenues of USD 29.24 million.

Executive summary

Brand Profile: Voice: professional. Voice: outsourcing-focused. Voice: service-oriented. Client Value Proposition: Summary: The public-facing value proposition is time savings and operational support: Open Call Centre presents itself as a provider that can handle communication and administrative tasks so clients can focus on core business growth.. Value Points: Title: More focus for business owners. Value Points: Description: Outsourcing call and administrative work is framed as a way to free up time for growth activities.. Value Points: Title: Customer communication support. Value Points: Description: The company highlights inbound and outbound calling plus CRM assistance.. Value Points: Title: Flexible support functions. Value Points: Description: Public materials mention virtual assistants, data entry, and social media management in addition to call center work.. Company Overview: Highlights: Public directory listing describes it as a BPO, telecommunications, and virtual assistant provider.. Highlights: Public profile indicates headquarters in Calgary, Alberta, Canada.. Highlights: Public profile and LinkedIn presence indicate the company has operated since 2017.. Description: Open Call Centre is a privately held BPO, telecommunications, and virtual assistant provider headquartered in Calgary, Alberta, Canada, with public directory listings indicating it was established in 2017.. Competitive Differentiators: Differentiators: Title: Entrepreneur-focused outsourcing. Differentiators: Description: Public profile language emphasizes support for on-the-go entrepreneurs and business owners who want to focus on growth.. Differentiators: Title: 24/7 availability. Differentiators: Description: Directory listing states the company offers quality, 24/7 call center and CRM assistance.. Differentiators: Title: Broad service mix. Differentiators: Description: Public sources describe a mix of inbound, outbound, virtual assistant, and administrative support services.. Competitive Landscape: Competitors: Name: OpenContact. Competitors: Evidence: Publicly described as

Strengths

• Brand Profile: Voice: professional. Voice: outsourcing-focused. Voice: service-oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public-facing value proposition is time savings and operational support: Open Call Centre presents itself as a provider that can handle communication and administrative tasks so clients can focus on core business growth.. Value Points: Title: More focus for business owners. Value Points: Description: Outsourcing call and administrative work is framed as a way to free up time for growth activities.. Value Points: Title: Customer communication support. Value Points: Description: The company highlights inbound. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Public directory listing describes it as a BPO, telecommunications, and virtual assistant provider.. Highlights: Public profile indicates headquarters in Calgary, Alberta, Canada.. Highlights: Public profile and LinkedIn presence indicate the company has operated since 2017.. Description: Open Call Centre is a privately held BPO, telecommunications, and virtual assistant provider headquartered in Calgary, Alberta, Canada, with public directory listings indicating it was established in 2017.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-27)

Firmographics

GB100 score

Overall score: 45

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Open Call Centre's structured service taxonomy includes Finance & Accounting, Customer Support, Back Office. Key Firmographics: Founded Year: 2017. Revenue Display: $15.4 Million. Sectors Display: Business process outsourcing. Sectors Display: Telecommunications. Sectors Display: Virtual assistance. Sectors Display: Call centers. Sectors Display: Business services. Headquarters Display: Calgary, Alberta, Canada. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound calling services. Categories: Services: Outbound calling services. Categories: Services: 24/7 call center support. Categories: Services: Customer relationship management support. Categories: Name: Virtual assistance. Categories: Services: Virtual assistants. Categories: Services: Client development coordinators. Categories: Name: Administrative and back-office support. Categories: Services: Data entry. Categories: Services: Social media management. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Calgary. Centers: Model: HQ. Centers: Country: Canada. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing, rate card, or formal engagement model was found in the sourced public materials.. Reputation & Reviews: Summary: No public review ratings or third-party credential scores were verified in the gathered sources.. Executive Summary: Summary: Open Call Centre appears to position itself as a call center and virtual assistance outsourcing provider focused on helping entrepreneurs and business owners handle inbound and outbound communication, administrative tasks, and customer relationship support.. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM assistance. Monthly Search Volume: 9260. Domain Authority: 55.

Geography

Countries listed in the structured record include -.

Methodology

Open Call Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 4 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Customer Support
• Back Office

Contact

Website: https://www.opencallcentre.com

Email: sales@opencallcentre.com

Phone: 1 888 582 4515

LinkedIn: https://www.linkedin.com/company/open-call-centre

Frequently Asked Questions

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