Outsource Consultants scorecard

Company Overview

Outsource Consultants is a BPO company, founded in 2013, with approximately 1-49 employees. They specialize in Customer Support, Back Office.

Many companies utilizebusiness process outsourcing (BPO)to help their business operations run as smoothly as possible. Outsource Consultants frees up time and resources so that your company can focus entirely on their base operations and ensure that their customers’ needs are being taken care of. Call center work is one of the most-utilized types of BPO. In this competitive field, it’s not always easy for a company to choose the call center BPO that’s right for them. That’s where Outsource Consultants come in. Several companies are offering similar services right now, but Outsource Consultants has a unique method of matching businesses with BPO’s. It is a method that’s been proven to work again and again.

Executive summary

Brand Profile: Voice: vendor-neutral. Voice: advisory. Voice: consultative. Client Value Proposition: Summary: The public value proposition is to reduce the complexity and risk of outsourcing decisions by matching clients to suitable BPO and CX technology partners, with a stated focus on cost savings, improved performance, and targeted business outcomes.. Value Points: Title: Right-fit provider matching. Value Points: Description: Matches unique business needs to outsourced contact centers and technology providers.. Value Points: Title: Cost and performance focus. Value Points: Description: States it helps deliver cost savings and improved performance.. Value Points: Title: Simplified selection process. Value Points: Description: Public testimonials page says the firm simplifies the entire outsourcing process.. Value Points: Title: Objective guidance. Value Points: Description: Positions the advisory model as independent and objective.. Company Overview: Tagline: North America’s leading independent CX advisory firm.. Highlights: Independent CX advisory and BPO selection support. Highlights: Network of 300+ vetted BPOs and 500+ AI/CX technology providers. Highlights: Claims 100+ performance data points for provider screening. Highlights: Ongoing monthly performance tracking after match. Highlights: No-cost advisory model stated on the website. Description: Outsource Consultants is a CX advisory firm that connects organizations with outsourced contact centers and CX technology providers, positioning itself as an independent advisor rather than a direct BPO operator.. Competitive Differentiators: Differentiators: Title: Independent advisory positioning. Differentiators: Description: The firm presents itself as an independent CX advisory firm with no stated cost to clients and no stated provider agenda.. Differentiators: Title: Large vetted provider network. Differentiators: Description: The website claims access to 300+ vetted BPOs and 500+ AI/CX technology providers screened

Strengths

• Brand Profile: Voice: vendor-neutral. Voice: advisory. Voice: consultative. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: The public value proposition is to reduce the complexity and risk of outsourcing decisions by matching clients to suitable BPO and CX technology partners, with a stated focus on cost savings, improved performance, and targeted business outcomes.. Value Points: Title: Right-fit provider matching. Value Points: Description: Matches unique business needs to outsourced contact centers and technology providers.. Value Points: Title: Cost and performance focus. Value Points: Description: States it helps deliver cost savings and. (public_web; observed 2026-08-26)
• Company Overview: Tagline: North America’s leading independent CX advisory firm.. Highlights: Independent CX advisory and BPO selection support. Highlights: Network of 300+ vetted BPOs and 500+ AI/CX technology providers. Highlights: Claims 100+ performance data points for provider screening. Highlights: Ongoing monthly performance tracking after match. Highlights: No-cost advisory model stated on the website. Description: Outsource Consultants is a CX advisory firm that connects organizations with outsourced contact centers and CX technology providers, positioning itself as an independent. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-22)

Firmographics

GB100 score

Overall score: 45

• egs: 41.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Outsource Consultants's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Directory/comparison platform referenced in public listings for Outsource Consultants.. Competitors: Relationship: adjacent. Competitors: Name: Traditional BPO providers. Competitors: Evidence: Outsource Consultants positions itself as an advisory and matching firm, not a delivery provider.. Competitors: Relationship: alternative. Positioning: Vendor-neutral CX advisory firm that matches buyers to BPOs and CX technology providers rather than operating as a delivery BPO.. Market Signals: Emphasis on omnichannel, AI readiness, and technology stack optimization. Market Signals: Broad industry coverage including healthcare, retail/ecommerce, telecom, insurance, travel, and government. Differentiators: Vendor-neutral advisory model. Differentiators: Network of 300+ vetted BPOs and 500+ AI/CX technology providers. Differentiators: Claims of 1,500+ pre-vetted partners. Differentiators: No-cost advisory services for enterprise clients. Leadership & Executives: Executives: Bio: Public profile identifies him as Founder and President of Outsource Consultants; the company bio states he has over 30 years of call center industry experience and founded the firm in 2013.. Executives: Name: Corey Kotlarz. Executives: Title: Founder and President. Executives: Bio: Public leadership page states she brings over 25 years of BPO expertise, including six years managing call center vendors for Best Buy.. Executives: Name: Jade Giesen. Executives: Title: Vice President of the BPO Success team. Executives: Bio: Public leadership page states he has held the role since 2022 and focuses on customer service outsourcing and technology integration.. Executives: Name: Tom Luther. Executives: Title: Vice President of CX & BPO Advisory. Pricing & Engagement: Models: Name: No-cost advisory/referral model. Models: Best For: Organizations seeking outsourced contact center or CX technology selection support without an upfront consulting fee.. Models: Description: Public site describes the service as zero cost to the client.. Summary: The website states the advisory service

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 2013. Sectors Display: Customer experience (CX). Sectors Display: Call center outsourcing. Sectors Display: BPO advisory. Sectors Display: CX technology advisory. Headquarters Display: Saint Louis Park, MN, United States. Ownership Type Display: Private company (LLC listed on contact page). Services & Offerings: Categories: Name: Outsourcing strategy consulting. Categories: Services: Vendor criteria and selection. Categories: Services: Technology and omnichannel solutions. Categories: Services: Request for proposal (RFP) development. Categories: Services: Sales and marketing. Categories: Services: Business development. Categories: Services: Multi-site strategy and management. Categories: Name: BPO vendor management consulting. Categories: Services: BPO partner guidance. Categories: Services: Ongoing provider fit monitoring. Categories: Services: Operational advisory for outsourced contact centers. Categories: Name: CX and contact center advisory. Categories: Services: Customer experience strategy support. Categories: Services: Call center consulting. Categories: Services: Outsourced contact center matching. Executive Summary: Summary: Outsource Consultants is a St. Louis Park, Minnesota-based CX advisory firm founded in 2013 that helps companies evaluate and select outsourced contact center and CX technology providers, with a public emphasis on impartial guidance, cost savings, and matching providers to specific operational requirements.. Financial Health: Risk Factors: No public financial statements, funding disclosures, or revenue figures were identified in the available sources.. Overall Health: unknown. Recent News: Articles: Date: 2026-01-06. Articles: Title: Career Opportunities + Join Outsource Consultants. Articles: Source: Outsource Consultants. Articles: Summary: Public careers page remains active and references the firm’s CX expert community.. Articles: Date: 2026-08-24. Articles: Title: Leadership page updates. Articles: Source: Outsource Consultants. Articles: Summary: Leadership page is publicly maintained and lists the firm’s executive team.. Reputation & Reviews:

Methodology

Outsource Consultants's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://www.outsourceconsultants.com/

Email: ckotlarz@outsource-consultants.com

Phone: 1 888-766-4482

LinkedIn: https://www.linkedin.com/company/outsource-consultants-llc/

Frequently Asked Questions

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