Pacific Connexion Consulting scorecard

Company Overview

Pacific Connexion Consulting is a BPO company, founded in 2003, with approximately 250-499 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: service-oriented. Voice: promotional. Client Value Proposition: Summary: Pacific Connexion Consulting positions its value around low-cost, comprehensive call center outsourcing that lets clients focus on core business activities while the provider handles customer-facing and support functions.. Value Points: Title: Lower operating burden. Value Points: Description: Public descriptions say the company takes on inbound and outbound customer relationship work so clients can focus on what they do best.. Value Points: Title: Around-the-clock support. Value Points: Description: The company markets 24/7, 365-day service availability for customer support and telemarketing operations.. Value Points: Title: End-to-end outsourcing scope. Value Points: Description: The service set covers both front-office and support functions, including help desk and IT outsourcing.. Company Overview: Highlights: Founded in 2003. Highlights: Offers call center and outsourcing services. Highlights: Publicly listed as a privately held outsourcing/offshoring company. Description: Pacific Connexion Consulting is a private business process outsourcing and call center services provider that appears to operate from the Philippines with a U.S. contact presence in Uniondale, New York.. Competitive Differentiators: Differentiators: Title: Broad service coverage. Differentiators: Description: Public materials describe a complete call center and outsourcing provider spanning inbound, outbound, virtual assistant, help desk, manpower, and IT services.. Differentiators: Title: 24/7 service positioning. Differentiators: Description: The company publicly states round-the-clock, 365-day support for inbound and outbound operations.. Differentiators: Title: Cost-oriented value proposition. Differentiators: Description: Public profiles emphasize low-cost outsourcing and helping clients focus on core business functions.. Key Firmographics: Founded Year: 2003. Revenue Display: $5M-$25M estimated publicly; no company-confirmed revenue found. Sectors Display: Outsourcing/Offshoring. Sectors Display: Business Services. Headquarters Display: Uniondale,

Strengths

• Brand Profile: Voice: service-oriented. Voice: promotional. (public_web; observed 2025-05-22)
• Client Value Proposition: Summary: Pacific Connexion Consulting positions its value around low-cost, comprehensive call center outsourcing that lets clients focus on core business activities while the provider handles customer-facing and support functions.. Value Points: Title: Lower operating burden. Value Points: Description: Public descriptions say the company takes on inbound and outbound customer relationship work so clients can focus on what they do best.. Value Points: Title: Around-the-clock support. Value Points: Description: The company markets 24/7, 365-day service availability. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Founded in 2003. Highlights: Offers call center and outsourcing services. Highlights: Publicly listed as a privately held outsourcing/offshoring company. Description: Pacific Connexion Consulting is a private business process outsourcing and call center services provider that appears to operate from the Philippines with a U.S. contact presence in Uniondale, New York.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-05-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 46

• egs: 41.6
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 53.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Pacific Connexion Consulting's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Pacific BPO. Competitors: Evidence: Public BPO providers offering healthcare-focused outsourcing and offshore delivery capabilities.. Competitors: Relationship: adjacent. Competitors: Name: Other offshore call center providers. Competitors: Evidence: Directory-style listings describe Pacific ConneXion as an offshore outsourcer of inbound and outbound support solutions.. Competitors: Relationship: alternative. Positioning: A Philippines-based inbound and outbound call center/BPO provider emphasizing 24/7 support and cost-effective offshore delivery.. Market Signals: Directory and website materials indicate inbound and outbound call center positioning.. Market Signals: Public review coverage appears limited on directory sources.. Differentiators: 24/7, 365-day inbound and outbound support. Differentiators: Philippine-based offshore delivery. Differentiators: Cost-effective alternative to on-shore or near-shore services. Leadership & Executives: Executives: Name: Pax Arellano. Executives: Title: Chairman & CFO. Executives: Name: Teena Divinagracia. Executives: Title: Call Center Client Services Manager. Pricing & Engagement: Models: Name: Direct inquiry. Models: Best For: Potential clients seeking custom BPO quotes. Models: Description: Prospective clients are instructed to contact the company by phone or email for service discussions; no public rate card was found.. Summary: No public pricing sheet or contract structure was verified from the available sources. Public coverage only indicates that pricing is not posted on the website and that prospects can contact the company directly.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound contact center. Categories: Services: Inbound call center outsourcing solutions. Categories: Services: Customer service and support. Categories: Services: 24/7 customer care. Categories: Name: Outbound contact center. Categories: Services: Outbound call center services. Categories: Services: Outbound telemarketing. Categories: Name: Back-office and support. Categories: Services: Virtual assistant services. Categories: Services: Manpower outsourcing. Categories: Services: Help desk services. Categories: Services: IT services outsourcing solutions. Delivery Center

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Pacific Connexion Consulting is a privately held BPO/call center provider founded in 2003, with public profiles indicating 201-500 employees, operations tied to the Philippines, and a U.S. office/contact presence in Uniondale, New York.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No verified public review platform rating was found for this specific company in the available sources. Public directory coverage indicates that public information is limited.. Description Long: Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request..

Methodology

Pacific Connexion Consulting's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.pacificconnexion.com

Email: info@pacificconnexion.com

Phone: -

LinkedIn: http://www.linkedin.com/company/pacific-connexion-llc

Frequently Asked Questions

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