Performance360 scorecard

Company Overview

Performance360 is a BPO company headquartered in 6000, Cebu City, Cebu, Philippines, founded in 2010.

Executive summary

Brand Profile: Voice: service-oriented. Voice: outsourcing-focused. Voice: business-facing. Tagline: Our work is our signature.. Client Value Proposition: Summary: Performance360's public value proposition centers on cost-effective outsourced support delivered from the Philippines with a service mix spanning customer care, back office, virtual assistance, ESL, and web development.. Value Points: Title: Cost-effective outsourced delivery. Value Points: Description: Public sources indicate the company uses Philippine-based outsourcing to serve businesses abroad.. Value Points: Title: Multi-channel support. Value Points: Description: The company publicly advertises support across contact center, virtual assistant, ESL, and web development functions.. Value Points: Title: Operational flexibility. Value Points: Description: Public descriptions suggest the company can support both customer-facing and back-office workflows.. Company Overview: Highlights: Public sources describe the company as a homegrown BPO firm in Cebu, Philippines.. Highlights: Public sources associate the company with contact center services, virtual assistants, ESL, and web development.. Highlights: Public sources indicate operations in Cordova, Cebu, and a headquarters listing in Cebu City from an outsourcing directory.. Description: Performance360 Global Services, Inc. is a Philippine BPO company associated with the website performance.ph and described in public sources as a customer support and outsourcing provider.. Competitive Differentiators: Differentiators: Title: Rural Cebu positioning. Differentiators: Description: Public coverage describes the company as the first rural business process management company in Cordova, Cebu.. Differentiators: Title: Broad service mix. Differentiators: Description: The company publicly advertises a mix of contact center, virtual assistant, ESL, web development, and back-office capabilities.. Differentiators: Title: Homegrown BPO identity. Differentiators: Description: Public sources frame the company as a Cebu-founded, locally built outsourcing firm.. Competitive Landscape: Competitors: Name:

Strengths

• Brand Profile: Voice: service-oriented. Voice: outsourcing-focused. Voice: business-facing. Tagline: Our work is our signature.. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: Performance360's public value proposition centers on cost-effective outsourced support delivered from the Philippines with a service mix spanning customer care, back office, virtual assistance, ESL, and web development.. Value Points: Title: Cost-effective outsourced delivery. Value Points: Description: Public sources indicate the company uses Philippine-based outsourcing to serve businesses abroad.. Value Points: Title: Multi-channel support. Value Points: Description: The company publicly advertises support across contact center, virtual assistant, ESL, and web development functions.. Value Points:. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Public sources describe the company as a homegrown BPO firm in Cebu, Philippines.. Highlights: Public sources associate the company with contact center services, virtual assistants, ESL, and web development.. Highlights: Public sources indicate operations in Cordova, Cebu, and a headquarters listing in Cebu City from an outsourcing directory.. Description: Performance360 Global Services, Inc. is a Philippine BPO company associated with the website performance.ph and described in public sources as a customer support and outsourcing. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 42.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Key Firmographics: Founded Year: 2010. Sectors Display: Business Process Outsourcing. Sectors Display: Outsourcing services. Sectors Display: Information technology-enabled services. Headquarters Display: Cebu City, Cebu, Philippines (directory listing); Cordova, Cebu also cited in public sources. Employee Count Display: More than 50 agents at opening, according to a public LinkedIn profile snippet. Ownership Type Display: Private. Leadership & Executives: Executives: Bio: Public sources identify Michael Cubos as the founder of Performance360 Global Services and a technopreneur in Cebu.. Executives: Name: Michael Cubos. Executives: Title: Founder. Recent News: Articles: Date: 2019-09-01. Articles: Title: Technopreneur to head CCCI's Cebu Biz Month 2020. Articles: Source: SunStar. Articles: Summary: Profiles founder Michael Cubos and describes Performance360 as a Cebu-based BPO firm offering contact center, virtual assistant, ESL, and web development services.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center and customer support. Categories: Services: Customer service. Categories: Services: Technical support. Categories: Services: Contact center services. Categories: Name: Sales and growth support. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Name: Back-office operations. Categories: Services: Back-office support. Categories: Services: Data entry. Categories: Name: Digital and technical services. Categories: Services: Web development. Categories: Services: Testing services. Categories: Name: Workforce and remote staffing. Categories: Services: Virtual assistants. Categories: Name: Education and language services. Categories: Services: ESL. Executive Summary: Summary: Performance360 appears to be a Cebu-based BPO provider focused on customer support, back-office, virtual assistance, ESL, and web development services for overseas clients.. Delivery Center Details: Centers: City: Cordova, Cebu. Centers: Model: call center. Centers: Seats: 130. Centers: Country: Philippines. Centers: City: Davao. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Monthly Search Volume: 8657. Domain Authority: 38.

Geography

The public profile records headquarters as 6000, Cebu City, Cebu, Philippines. Countries listed in the structured record include -.

Methodology

Performance360's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.performance.ph

Email: -

Phone: -

Frequently Asked Questions

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