Primary Bpo scorecard

Company Overview

Primary Bpo is a BPO company headquartered in 1309 Coffeen Ave STE 12176, 82801, Sheridan, WY, founded in 2023, with approximately 100-249 employees. They specialize in Accounts Receivable, Customer Support, Accounts Payable, Back Office.

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Executive summary

Client Value Proposition: Summary: Primary BPO’s public value proposition is to reduce administrative burden for healthcare providers while improving operational efficiency, cost control, and continuity of service.. Value Points: Title: Administrative burden reduction. Value Points: Description: The company frames its services as support for tasks that distract healthcare providers from patient care.. Value Points: Title: Efficiency and scalability. Value Points: Description: Public messaging highlights flexible offshore teams that can scale with client needs.. Value Points: Title: Cost savings. Value Points: Description: The company explicitly states that offshore outsourcing is intended to deliver cost savings.. Company Overview: Highlights: Healthcare outsourcing provider. Highlights: Offshore support for healthcare practices. Highlights: Patient communications, scheduling, and billing support. Description: Primary BPO is a healthcare-focused business process outsourcing provider that offers offshore support for medical practices, with services centered on patient communications, scheduling, billing, coding, revenue cycle tasks, and related administrative operations.. Competitive Differentiators: Differentiators: Title: Healthcare specialization. Differentiators: Description: Public materials emphasize support for healthcare organizations rather than general-purpose outsourcing.. Differentiators: Title: Offshore team integration. Differentiators: Description: The company states that it integrates offshore teams into client operations to improve efficiency and scalability.. Differentiators: Title: Broad medical back-office coverage. Differentiators: Description: Public service listings combine front-office patient support with medical billing, coding, revenue cycle, and records support.. Leadership & Executives: Executives: Bio: Publicly identified as serving in a dual executive and operational role at Primary BPO, with responsibilities described on LinkedIn as including strategy, client acquisition, operations, and team management.. Executives: Name: Landon Wilde. Executives: Title: Vice President of Business Development. Pricing & Engagement: Models:

Strengths

• Client Value Proposition: Summary: Primary BPO’s public value proposition is to reduce administrative burden for healthcare providers while improving operational efficiency, cost control, and continuity of service.. Value Points: Title: Administrative burden reduction. Value Points: Description: The company frames its services as support for tasks that distract healthcare providers from patient care.. Value Points: Title: Efficiency and scalability. Value Points: Description: Public messaging highlights flexible offshore teams that can scale with client needs.. Value Points: Title: Cost savings.. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Healthcare outsourcing provider. Highlights: Offshore support for healthcare practices. Highlights: Patient communications, scheduling, and billing support. Description: Primary BPO is a healthcare-focused business process outsourcing provider that offers offshore support for medical practices, with services centered on patient communications, scheduling, billing, coding, revenue cycle tasks, and related administrative operations.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Healthcare specialization. Differentiators: Description: Public materials emphasize support for healthcare organizations rather than general-purpose outsourcing.. Differentiators: Title: Offshore team integration. Differentiators: Description: The company states that it integrates offshore teams into client operations to improve efficiency and scalability.. Differentiators: Title: Broad medical back-office coverage. Differentiators: Description: Public service listings combine front-office patient support with medical billing, coding, revenue cycle, and records support.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 36.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35.9
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Primary Bpo's structured service taxonomy includes Accounts Receivable, Customer Support, Accounts Payable, Back Office. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Patient communications. Categories: Services: Inbound/outbound call center. Categories: Services: Chat center. Categories: Services: Patient communications support. Categories: Name: Scheduling and coordination. Categories: Services: Surgical scheduling. Categories: Services: Referral coordination. Categories: Services: Prior authorizations. Categories: Name: Clinical support. Categories: Services: Pre-surgical instruction. Categories: Services: Call screening. Categories: Services: Virtual scribes. Categories: Services: Virtual assistants. Categories: Name: Revenue and back-office support. Categories: Services: Billing. Categories: Services: Coding. Categories: Services: Revenue cycle management. Categories: Services: Medical records. Categories: Services: Accounting services. Service: Accounts Receivable. Service: Accounts Payable. Service: Customer Support. Description Long: We are a group of doctoral-level psychologists and psychiatrists who provide quality mental health care. As a mental health collective, we assist members by providing therapy, medication management, coaching, and more. We help our clients connect with one of our doctors who can meet their needs and is available online or in-person.. Delivery Center Details: Centers: City: Cebu. Centers: Country: Philippines. Centers: City: Rigby. Centers: Model: HQ. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Sectors Display: Healthcare outsourcing. Sectors Display: Medical practices. Headquarters Display: Rigby, Idaho, United States (HQ). Ownership Type Display: private. Reputation & Reviews: Credentials: Detail: A public profile exists, but no verified rating or review aggregate was available in the gathered sources.. Credentials: Platform: Clutch. Credentials: Detail: A public company page exists, but no verified rating or review aggregate was available in the gathered sources.. Credentials: Platform: Glassdoor. Executive Summary: Summary: Primary BPO positions itself as a U.S.-based firm providing offshore outsourcing for healthcare practices, emphasizing efficiency, scalability, and cost savings through integrated offshore teams.. Asset Logo: Visibility: public.

Geography

The public profile records headquarters as 1309 Coffeen Ave STE 12176, 82801, Sheridan, WY. Countries listed in the structured record include Philippines. Compliance: HIPAA.

Methodology

Primary Bpo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Accounts Receivable
• Customer Support
• Accounts Payable
• Back Office

Contact

Website: https://www.primarybpo.com

Email: lwilde@p-bpo.com

Phone: 208-201-0000

Frequently Asked Questions

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