Pti Cymru scorecard

Company Overview

Pti Cymru is a BPO company, founded in 1999, with approximately 1-49 employees. They specialize in Finance & Accounting.

As technology advanced and the business grew, PTI Cymru’s offices merged into one mega-office located in Penrhyndeudraeth.

Executive summary

Brand Profile: Voice: bilingual. Voice: customer-service oriented. Voice: collaborative. Voice: public-service focused. Client Value Proposition: Summary: PTI Cymru appears positioned to provide bilingual, Wales-focused customer support and transport-information services backed by public-service experience.. Value Points: Title: Welsh-English bilingual support. Value Points: Description: Supports organizations needing customer engagement in both Welsh and English.. Value Points: Title: Public transport information expertise. Value Points: Description: Supports travel-information, timetable, and real-time bus information use cases.. Value Points: Title: Flexible service mix. Value Points: Description: Combines contact-centre, marketing, translation, and data services.. Company Overview: Highlights: Bilingual Welsh-English customer support. Highlights: Commercial contact centre services. Highlights: Bus service data and travel information support. Highlights: Translation services. Description: PTI Cymru is a Wales-based bilingual contact centre and services provider that offers customer support, marketing support, bus service data, and translation services across Wales and the UK.. Competitive Differentiators: Differentiators: Title: Bilingual delivery. Differentiators: Description: Public materials emphasize Welsh-English bilingual support as a core capability.. Differentiators: Title: Public-service travel information heritage. Differentiators: Description: The company is closely associated with Traveline Cymru and public transport information services in Wales.. Differentiators: Title: Combined contact-centre and data support. Differentiators: Description: The provider combines customer support, marketing support, and bus data services in one operating profile.. Differentiators: Title: Not-for-profit/public funding orientation. Differentiators: Description: Parliamentary evidence describes the company as primarily funded by Welsh Government and operating on a not-for-profit basis.. Competitive Landscape: Competitors: Name: Traveline UK / regional travel information services. Competitors: Evidence: PTI Cymru is described as providing travel information and bus-data services in Wales.. Competitors: Relationship: adjacent. Competitors: Name: National

Strengths

• Brand Profile: Voice: bilingual. Voice: customer-service oriented. Voice: collaborative. Voice: public-service focused. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Public-sector or transport-information service. Clients: Industry: Transport / public transport information. Clients: Client Name: Traveline Cymru. Clients: Segment: Public-sector or transport-information service. Clients: Industry: Transport / public transport information. Clients: Client Name: Mytravelpass. Clients: Segment: Public-sector or transport-related service. Clients: Industry: Transport / rail. Clients: Client Name: Transport for Wales Rail Services. Clients: Segment: Commercial client. Clients: Industry: Transport / micromobility. Clients: Client Name: NextBike UK. Clients: Segment: Non-transport client. Clients: Industry: Culture. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: PTI Cymru appears positioned to provide bilingual, Wales-focused customer support and transport-information services backed by public-service experience.. Value Points: Title: Welsh-English bilingual support. Value Points: Description: Supports organizations needing customer engagement in both Welsh and English.. Value Points: Title: Public transport information expertise. Value Points: Description: Supports travel-information, timetable, and real-time bus information use cases.. Value Points: Title: Flexible service mix. Value Points: Description: Combines contact-centre, marketing, translation, and data services.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-05-03)

Firmographics

GB100 score

Overall score: 46

• egs: 45.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Pti Cymru's structured service taxonomy includes Finance & Accounting. Client Portfolio: Clients: Segment: Public-sector or transport-information service. Clients: Industry: Transport / public transport information. Clients: Client Name: Traveline Cymru. Clients: Segment: Public-sector or transport-information service. Clients: Industry: Transport / public transport information. Clients: Client Name: Mytravelpass. Clients: Segment: Public-sector or transport-related service. Clients: Industry: Transport / rail. Clients: Client Name: Transport for Wales Rail Services. Clients: Segment: Commercial client. Clients: Industry: Transport / micromobility. Clients: Client Name: NextBike UK. Clients: Segment: Non-transport client. Clients: Industry: Culture / events. Clients: Client Name: National Eisteddfod. Clients: Segment: Public-sector or transport-related service. Clients: Industry: Transport / rail. Clients: Client Name: National Rail. Industry Concentration: Transport and travel information. Key Firmographics: Founded Year: 1999. Sectors Display: Telecommunications. Sectors Display: Public transport information. Sectors Display: Contact centre services. Headquarters Display: Penrhyndeudraeth, Wales, United Kingdom. Employee Count Display: 11-50 employees. Ownership Type Display: Government Agency. Recent News: Articles: Date: 2022-04-01. Articles: Title: Transport for Wales signs deal to bring in Traveline Cymru. Articles: Source: Transport for Wales. Articles: Summary: Transport for Wales announced a deal to bring Traveline Cymru into its organization, describing the move as part of integrating public transport information services.. Employee & Client Sentiment: Red Flags: No public employee-review or internal sentiment data was found in the gathered sources.. Green Flags: Public coverage states the team handled home working successfully during COVID-19 and won additional contract work.. Green Flags: A public source reports customer satisfaction levels of 94% for the contact centre.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact Centre. Categories: Services: Customer service. Categories: Services: General enquiries. Categories: Services: Reception services. Categories: Services: Complaint handling. Categories: Services: Phone enquiries. Categories: Services: Email enquiries. Categories: Services: Lost

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Penrhyndeudraeth. Centers: Model: in-house contact centre. Centers: Country: United Kingdom. Centers: Languages: Welsh. Centers: Languages: English. Financial Health: Risk Factors: Public company record shows PTI Cymru Limited was dissolved on 2024-01-09, which limits current corporate-entity verification.. Risk Factors: No public revenue, funding, or debt data was found in the gathered sources.. Overall Health: unknown. Financial Events: Date: 2022-04-01. Financial Events: Event Type: ownership_change. Financial Events: Description: PTI Cymru joined the Transport for Wales organisation in a deal agreed by the Welsh Government.. Reputation & Reviews: Summary: Publicly visible third-party review and credential data were not found in the sourced material. The most visible public signals are award mentions from PTI Cymru-owned news pages, which are not independent review platforms.. Executive Summary: Summary: PTI Cymru is a Welsh public-service-rooted BPO/contact-centre provider best known for bilingual customer support and travel-information operations, with additional offerings in marketing support, bus data services, and translation services.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical..

Methodology

Pti Cymru's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 55 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.team-cymru.com/

Email: enquiries@pti.cymru

Phone: 01766 549 356

LinkedIn: http://www.linkedin.com/company/pti-cymru

Frequently Asked Questions

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