Quantica BPO scorecard

Company Overview

Quantica BPO is a BPO company, founded in 2019, with approximately 250-499 employees. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Quantica BPO can assist companies in diverse business sectors like healthcare, engineering, administration, accounting, and more. With over years of experience in the industry, Quantica BPO has grown to incorporate clients into their solution-focused thinking process. The scope of service they provide to any business scales with the needs of unique providers, letting them work for you regardless of size. They’ve been offering comprehensive research solutions since 2019. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: bilingual services. Voice: career growth. Voice: client support. Voice: service-oriented. Client Value Proposition: Summary: Quantica BPO’s public value proposition centers on customer-centric service delivery, memorable client interactions, and tailored support solutions.. Value Points: Title: Customer experience focus. Value Points: Description: Public messaging stresses making every contact memorable.. Value Points: Title: Customized solutions. Value Points: Description: Third-party public directory language describes tailor-made solutions.. Value Points: Title: Colombia-based delivery. Value Points: Description: Public location data indicates delivery from Barranquilla and Bogotá in Colombia.. Company Overview: Highlights: Public website presence with service and contact pages.. Highlights: LinkedIn lists Barranquilla as headquarters and Bogotá as an additional location.. Highlights: Public-facing brand messaging emphasizes customer contact quality.. Description: Quantica BPO is a Colombia-based BPO provider with a public website describing the company as a success story built on hard work, community, and memorable customer contacts.. Competitive Differentiators: Differentiators: Title: Customer-contact brand positioning. Differentiators: Description: The public website emphasizes making every contact memorable, signaling a customer-experience-oriented positioning.. Differentiators: Title: Multi-location footprint in Colombia. Differentiators: Description: LinkedIn lists headquarters in Barranquilla and a Bogotá location, indicating a multi-site delivery footprint.. Differentiators: Title: Tailor-made solutions messaging. Differentiators: Description: Public third-party directory text describes the company as developing tailor-made solutions with a customer-centric philosophy.. Recent News: Articles: Date: 2024-02-26. Articles: Title: LinkedIn hiring post for Data Analyst in Barranquilla. Articles: Source: LinkedIn. Articles: Summary: Public post indicates Quantica BPO was hiring for a Data Analyst role in Barranquilla.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: Quantica BPO appears to be

Strengths

• Brand Profile: Voice: bilingual services. Voice: career growth. Voice: client support. Voice: service-oriented. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: publicly mentioned client association. Clients: Industry: Telecommunications. Clients: Client Name: TracFone Wireless. Industry Concentration: Telecommunications. (public_web; observed 2022-06-15)
• Client Value Proposition: Summary: Quantica BPO’s public value proposition centers on customer-centric service delivery, memorable client interactions, and tailored support solutions.. Value Points: Title: Customer experience focus. Value Points: Description: Public messaging stresses making every contact memorable.. Value Points: Title: Customized solutions. Value Points: Description: Third-party public directory language describes tailor-made solutions.. Value Points: Title: Colombia-based delivery. Value Points: Description: Public location data indicates delivery from Barranquilla and Bogotá in Colombia.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2022-06-15)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 44

• egs: 36.2
• growth: 51.3
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 47.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Quantica BPO's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Clients: Segment: publicly mentioned client association. Clients: Industry: Telecommunications. Clients: Client Name: TracFone Wireless. Industry Concentration: Telecommunications. Competitive Landscape: Competitors: Name: Lean Solutions Group. Competitors: Evidence: LinkedIn profile of a former Quantica BPO operations manager later at Lean Solutions Group.. Competitors: Relationship: adjacent. Positioning: Bilingual BPO and customer-service support provider with an apparent focus on growth and internal mobility.. Market Signals: Public website is active.. Market Signals: Public social and directory presence exists.. Market Signals: Colombia-based delivery footprint is visible from public listings.. Differentiators: Public messaging emphasizes bilingual service and growth opportunities.. Differentiators: Publicly mentioned specialization in customer service plus internal specialist roles such as digital marketing, data analysis, logistics, and web development.. Key Firmographics: Sectors Display: Business Process Outsourcing. Sectors Display: Customer service. Sectors Display: Back office support. Headquarters Display: Barranquilla, Atlántico, Colombia. Services & Offerings: Categories: Name: Customer Service. Categories: Services: Customer support. Categories: Services: Service representative operations. Categories: Name: Back Office. Categories: Services: Backoffice support. Categories: Name: Digital / Analyst Support. Categories: Services: Digital marketing support. Categories: Services: Ecommerce analyst support. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Service: Customer Support. Delivery Center Details: Centers: City: Barranquilla. Centers: Country: Colombia. Centers: Languages: Spanish. Centers: City: Bogota. Centers: Country: Colombia. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Signals: public work-with-us page. Workforce Signals: Signals: mentions of city-based application flow. Workforce Signals: Public Careers Page Present: true. Description Long: Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site..

Geography

Countries listed in the structured record include -.

Methodology

Quantica BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.quanticabpo.com

Email: info@quanticabpo.com

Phone: 57 350 5920455

LinkedIn: http://www.linkedin.com/company/quantica-bpo

Frequently Asked Questions

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