Rdi Corporation scorecard

Company Overview

Rdi Corporation is a BPO company, founded in 1978, with approximately 5000-9999 employees. They specialize in Human Resources, Technical Support, Back Office.

Founded in 1978, RDI has spent over 45 years helping brands, including Fortune 500 leaders, turn customer experience into a true performance advantage. What began as a research firm has grown into a trusted Business Process Outsourcing (BPO) partner for companies that value meaningful, measurable customer connections. RDI helps turn every interaction into a competitive edge by blending people, AI, and insights to create experiences customers remember and businesses can measure. With 12 locations across the U.S. and nearshore, and a team of more than 5,000 strong, we deliver people-powered solutions that drive real results. At RDI, we measure success by the partnerships we build and the outcomes we drive. Here’s a look at the

Executive summary

Brand Profile: Voice: customer experience focused. Voice: people-powered. Voice: purpose-driven. Voice: measurable outcomes. Voice: human-centered. Tagline: RDI transforms customer conversations into competitive advantage.. Imagery Style: Human-centered customer experience and service delivery messaging; public snippets emphasize people, AI, insight, and performance.. Client Value Proposition: Summary: RDI presents itself as a BPO partner that helps brands turn customer interactions into measurable performance through a mix of human service, AI support, and operational insight.. Value Points: Title: Measurable customer experience. Value Points: Description: The company emphasizes turning customer conversations into outcomes businesses can measure.. Value Points: Title: Human-centered delivery. Value Points: Description: RDI highlights people-powered service rather than a purely automated model.. Value Points: Title: Operational scale. Value Points: Description: Its stated footprint and workforce support multi-site delivery and higher-volume programs.. Company Overview: Tagline: Customer Experience Solutions – AI .... Highlights: Founded in 1978. Highlights: Began as a research firm and evolved into a BPO partner. Highlights: Operates with 12 locations across the U.S. and nearshore. Highlights: Employs more than 5,000 people. Highlights: Serves brands including Fortune 500 leaders. Description: RDI Corporation is a privately held business process outsourcing and customer experience provider that blends people, AI, and insights to deliver customer service solutions. Public sources describe it as a BPO partner with a long operating history and a focus on measurable customer interactions.. Competitive Differentiators: Differentiators: Title: People, AI, and insight model. Differentiators: Description: RDI states it blends people, AI, and insight to create measurable customer experiences.. Differentiators: Title: Long operating history. Differentiators: Description: The company says it has been operating since

Strengths

• Brand Profile: Voice: customer experience focused. Voice: people-powered. Voice: purpose-driven. Voice: measurable outcomes. Voice: human-centered. Tagline: RDI transforms customer conversations into competitive advantage.. Imagery Style: Human-centered customer experience and service delivery messaging; public snippets emphasize people, AI, insight, and performance.. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: multi-industry. Clients: Client Name: Fortune 500 companies. Clients: Segment: mid-market. Clients: Industry: multi-industry. Clients: Client Name: mid-sized corporations. Clients: Segment: startup. Clients: Industry: multi-industry. Clients: Client Name: innovative start-ups. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: financial services. Industry Concentration: utilities. Industry Concentration: publishing. Industry Concentration: home improvement. Industry Concentration: insurance. Industry Concentration: education. Industry Concentration: retail. Industry Concentration: e-commerce. (public_web; observed 2026-08-16)
• Client Value Proposition: Summary: RDI presents itself as a BPO partner that helps brands turn customer interactions into measurable performance through a mix of human service, AI support, and operational insight.. Value Points: Title: Measurable customer experience. Value Points: Description: The company emphasizes turning customer conversations into outcomes businesses can measure.. Value Points: Title: Human-centered delivery. Value Points: Description: RDI highlights people-powered service rather than a purely automated model.. Value Points: Title: Operational scale. Value Points: Description: Its. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 52

• egs: 49.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 60.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Rdi Corporation's structured service taxonomy includes Human Resources, Technical Support, Back Office. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: multi-industry. Clients: Client Name: Fortune 500 companies. Clients: Segment: mid-market. Clients: Industry: multi-industry. Clients: Client Name: mid-sized corporations. Clients: Segment: startup. Clients: Industry: multi-industry. Clients: Client Name: innovative start-ups. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: financial services. Industry Concentration: utilities. Industry Concentration: publishing. Industry Concentration: home improvement. Industry Concentration: insurance. Industry Concentration: education. Industry Concentration: retail. Industry Concentration: e-commerce. Competitive Landscape: Competitors: Name: Concentrix. Competitors: Evidence: Large customer experience and contact center outsourcing provider in the same broad buyer category.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Global customer experience and BPO provider competing for outsourced contact center work.. Competitors: Relationship: direct. Competitors: Name: TTEC. Competitors: Evidence: Customer experience and technology-enabled outsourcing provider in adjacent/direct CX outsourcing markets.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Customer support and CX outsourcing provider competing in contact center services.. Competitors: Relationship: direct. Competitors: Name: Sitel Group. Competitors: Evidence: Customer experience and contact center outsourcing provider in the same service category.. Competitors: Relationship: direct. Positioning: Public materials position RDI as a customer experience solutions and BPO provider combining people, AI, insight, contact center outsourcing, managed IT services, market research and analytics, and digital marketing.. Market Signals: Founded in 1978. Market Signals: Public site states 12 locations across the U.S. and nearshore. Market Signals:. Employee & Client Sentiment: Red Flags: complaints about communication and favoritism. Red Flags: complaints about pay, PTO, overtime, and advancement. Red Flags: reports of high stress and difficult shift timing. Green Flags: some reviewers describe a laid back environment. Green Flags: some reviewers mention a decent team and casual dress code. Sentiment Trend: unknown. Sentiment Themes: Theme: Management and communication

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cincinnati. Centers: Model: on-site. Centers: Country: United States. Centers: City: Hermosillo. Centers: Model: nearshore. Centers: Country: Mexico. Centers: City: Nogales. Centers: Model: nearshore. Centers: Country: Mexico. Centers: City: Milford. Centers: Model: in-center / work-from-home. Centers: Country: United States. Centers: City: Henderson. Centers: Model: in-center / work-from-home. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Call center agents. Open Positions: Location: Hermosillo, Mexico / on-site and work-from-home. Open Positions: Seniority: non-managerial. Open Positions: Department: Contact center. Open Positions: Title: Call center management. Open Positions: Location: Hermosillo, Mexico / on-site and work-from-home. Open Positions: Seniority: managerial. Open Positions: Department: Contact center. Workforce Signals: Notes: Public pages indicate more than 5,000 strong, with 12 locations across the U.S. and nearshore, and career postings describe in-center, hybrid, and remote roles.. Workforce Signals: Employment Model: on-site. Workforce Signals: Employment Model: work-from-home. Workforce Signals: Employment Model: hybrid. Workforce Signals: Employment Model: remote. Workforce Signals: Headcount Claimed: 5500. Workforce Signals: Location Count Claimed: 12. Key Firmographics: Founded Year: 1978. Sectors Display: Customer experience. Sectors Display: Business process outsourcing. Sectors Display: Contact center. Sectors Display: Managed IT and helpdesk. Headquarters Display: Cincinnati, Ohio, United States. Employee Count Display: More than 5,000. Ownership Type Display: Privately held. Recent News: Articles: Date: 2026-08-22. Articles: Title: RDI Corporation website updated with customer experience and company background content. Articles: Source: RDI Corporation. Articles: Summary: The company site emphasizes AI-enabled customer experience solutions and refreshed company messaging.. Articles: Date: 2026-08-23. Articles: Title: About Us page highlights 12 locations and more than 5,000 employees. Articles: Source:

Methodology

Rdi Corporation's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Human Resources
• Technical Support
• Back Office

Contact

Website: https://www.rdicorp.com

Email: winningsmart@rdicorp.com

Phone: 388-7636

LinkedIn: http://www.linkedin.com/company/rdicorporation

Frequently Asked Questions

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