Relay Human Cloud scorecard

Company Overview

Relay Human Cloud is a BPO company headquartered in 2727 LBJ Freeway, Suite 610, 75234, Dallas, TX, founded in 2021. They specialize in Back Office.

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO). The #1 outsourcing authority Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. About Derek Gallimore Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Executive summary

Brand Profile: Voice: professional. Voice: global-talent. Voice: risk-reduction. Voice: growth-oriented. Imagery Style: Corporate and global-talent oriented; public copy emphasizes scale, offices worldwide, and pre-vetted talent.. Client Value Proposition: Summary: Relay Human Cloud’s value proposition centers on helping clients add dedicated international staff faster and with less operational complexity, while giving those employees local support and a structured working environment.. Value Points: Title: Lower operational complexity. Value Points: Description: Relay handles administrative, compliance, and entity-related work so clients can focus on directing the hires' actual tasks.. Value Points: Title: Access to global talent. Value Points: Description: The company positions itself as a way to reach talent pools in multiple geographies without traditional hiring friction.. Value Points: Title: Support for distributed teams. Value Points: Description: Relay provides office, engagement, and coaching support intended to improve retention and productivity for international team members.. Company Overview: Tagline: Scale with Global Talent. Highlights: Founded and based in Dallas, TX.. Highlights: Offers staff hosting, enterprise transition, and consulting services.. Highlights: Positions itself around global talent access and international team support.. Description: Relay Human Cloud presents itself as a staff hosting and global talent provider focused on helping companies add dedicated remote workers while reducing administrative and compliance burden.. Competitive Differentiators: Differentiators: Title: Global talent access with reduced admin burden. Differentiators: Description: The company emphasizes simplifying the logistics, financial, and administrative burdens of international hiring while enabling clients to access global talent.. Differentiators: Title: Pre-vetted talent pool. Differentiators: Description: Relay states that clients can access an immediately available, pre-vetted talent pool or work with specialists on a

Strengths

• Brand Profile: Voice: professional. Voice: global-talent. Voice: risk-reduction. Voice: growth-oriented. Imagery Style: Corporate and global-talent oriented; public copy emphasizes scale, offices worldwide, and pre-vetted talent.. (public_web; observed 2026-03-18)
• Client Value Proposition: Summary: Relay Human Cloud’s value proposition centers on helping clients add dedicated international staff faster and with less operational complexity, while giving those employees local support and a structured working environment.. Value Points: Title: Lower operational complexity. Value Points: Description: Relay handles administrative, compliance, and entity-related work so clients can focus on directing the hires' actual tasks.. Value Points: Title: Access to global talent. Value Points: Description: The company positions itself as a way to. (public_web; observed 2026-03-18)
• Company Overview: Tagline: Scale with Global Talent. Highlights: Founded and based in Dallas, TX.. Highlights: Offers staff hosting, enterprise transition, and consulting services.. Highlights: Positions itself around global talent access and international team support.. Description: Relay Human Cloud presents itself as a staff hosting and global talent provider focused on helping companies add dedicated remote workers while reducing administrative and compliance burden.. (public_web; observed 2026-03-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-15)

Firmographics

GB100 score

Overall score: 48

• egs: 37.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50.8
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Relay Human Cloud's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Traditional BPO providers. Competitors: Evidence: Public copy contrasts Relay’s model with traditional BPOs and emphasizes dedicated remote teams.. Competitors: Relationship: direct. Competitors: Name: Global staffing and staff augmentation providers. Competitors: Evidence: Public pages describe staff hosting and pre-vetted global talent.. Competitors: Relationship: direct. Competitors: Name: Employer-of-record / international expansion service providers. Competitors: Evidence: Relay says it sets up local legal entities and acts as employer of record.. Competitors: Relationship: adjacent. Positioning: Staff-augmentation and global-talent enablement provider focused on helping companies add dedicated remote workers while Relay handles infrastructure, compliance, and administration.. Market Signals: Demand for global talent access and lower-risk expansion is emphasized in company messaging.. Market Signals: Public materials frame the offering as an alternative to conventional BPO structures.. Differentiators: Staff hosting model. Differentiators: Dedicated remote-worker enablement. Differentiators: International office and legal-entity setup support. Differentiators: Pre-vetted global talent positioning. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Staff hosting. Categories: Services: Immediately available talent. Categories: Services: Dedicated remote workers. Categories: Services: Administrative and compliance handling. Categories: Name: Enterprise transition. Categories: Services: Opening international offices. Categories: Services: Local legal entity setup. Categories: Services: International expansion support. Categories: Name: Consulting. Categories: Services: Best practices for international teams. Categories: Services: Process and workflow design. Categories: Services: Support for team management. Categories: Name: Talent sourcing and onboarding. Categories: Services: Recruit and vet talent. Categories: Services: Pre-vetted talent pool access. Categories: Services: Specialty resource positioning. Categories: Name: Employee support. Categories: Services: Company culture support. Categories: Services: Employee engagement activities. Categories: Services: Coaching and ongoing support. Executive Summary: Summary: Relay Human Cloud is a BPO-adjacent staff hosting and global workforce services provider that helps

Geography

The public profile records headquarters as 2727 LBJ Freeway, Suite 610, 75234, Dallas, TX. Countries listed in the structured record include Honduras, India, Mexico, Philippines. Delivery Center Details: Centers: City: Dallas. Centers: Country: United States. Centers: City: Ahmedabad. Centers: Country: India. Centers: City: Vadodara. Centers: Country: India. Centers: City: Mexico City. Centers: Country: Mexico. Centers: City: St. John's Bay, Roatan. Centers: Country: Honduras. Key Firmographics: Sectors Display: Staff hosting. Sectors Display: Business process outsourcing. Sectors Display: Remote staffing. Sectors Display: International team support. Headquarters Display: Dallas, TX, United States. Asset Fact Document Signal: Role: investor_financial_document. Statement: Third-party delivery models continue evolving to unlock value: Operate Services 7. Asset Fact Document Summary: Role: investor_financial_document. Summary: ## Deloitte Global Outsourcing Survey 2022 “Beyond outsourcing: Entering a new sourcing ecosystem” Navigating talent, technology, and new ways to outsource --- ## Contents Beyond outsourcing: Entering a new sourcing ecosystem 3 Definitions 4 Executive summary 5 Finding, developing, and keeping the right talent with the right skills at the right price is more elusive than ever 6 Third-party delivery models continue evolving to unlock value: Operate Services 7 Cybersecurity and data and analytics are the top outsourcing priorities 10 Global in-house centers: Internal sourcing with intention is an alternative to third parties 12 Evolving from traditional vendor management to a holistic ecosystem management 13 Conclusion 14 Let’s talk 15 --- # Beyond outsourcing: Entering a new sourcing ecosystem Two years have passed since our last report on outsourcing and organizations are settling into place in a post-COVID-19 pandemic world. In the *Global Outsourcing Survey 2020 Report* “How Much Disruption?,” published by Deloitte Consulting LLP, we¹ noted the struggles clients faced when trying to embrace disruptive technologies in the fallout of

Methodology

Relay Human Cloud's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 33 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Back Office

Contact

Website: https://www.relayhumancloud.com

Email: info@relayhumancloud.com

Phone: 214-467-3529

Frequently Asked Questions

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