Savilinx scorecard

Company Overview

Savilinx is a BPO company, founded in 2013, with approximately 500-999 employees. They specialize in Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Today’s contact center is where you deliver on your promises. People want more than a transaction – they need a human connection. At Savi, we deliver complex customer service and support where people come first. image image

Executive summary

Brand Profile: Voice: customer-focused. Voice: operational. Voice: solutions-oriented. Client Value Proposition: Summary: SaviLinx presents its value as improving customer experiences while helping clients streamline operations, increase efficiency, and reduce risk through outsourced contact center and BPO services.. Value Points: Title: Operational efficiency. Value Points: Description: Positions outsourcing as a way to streamline front- and back-office processes.. Value Points: Title: Customer experience improvement. Value Points: Description: Frames service delivery around customer satisfaction and relationship-building.. Value Points: Title: Scalable support. Value Points: Description: Public materials emphasize flexible, scalable solutions that can adapt to client needs.. Value Points: Title: Process and risk support. Value Points: Description: Messaging includes simplifying customer interactions and reducing operational risk.. Company Overview: Tagline: Call center outsourcing services for business and government. Highlights: Private, woman-owned business. Highlights: Focuses on business and government customers. Highlights: Emphasizes customer satisfaction, operational excellence, efficiency, and risk reduction. Highlights: Provides flexible, scalable outsourcing solutions. Description: SaviLinx is a private, woman-owned business process outsourcing provider focused on customer service outsourcing, omnichannel contact center operations, and related support services for business and government clients.. Competitive Differentiators: Differentiators: Title: Public-sector and commercial mix. Differentiators: Description: Public materials indicate service delivery for federal, state, municipal, and commercial clients, suggesting experience across both government and private-sector operating environments.. Differentiators: Title: Omnichannel and scalable delivery. Differentiators: Description: The company emphasizes flexible, scalable solutions and omnichannel customer service capabilities across front- and back-office processes.. Differentiators: Title: Quality and operational excellence positioning. Differentiators: Description: Public-facing messaging repeatedly highlights customer satisfaction, operational excellence, efficiency, relationship-building, and risk reduction.. Differentiators: Title: Woman-owned private business

Strengths

• Brand Profile: Voice: customer-focused. Voice: operational. Voice: solutions-oriented. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: SaviLinx presents its value as improving customer experiences while helping clients streamline operations, increase efficiency, and reduce risk through outsourced contact center and BPO services.. Value Points: Title: Operational efficiency. Value Points: Description: Positions outsourcing as a way to streamline front- and back-office processes.. Value Points: Title: Customer experience improvement. Value Points: Description: Frames service delivery around customer satisfaction and relationship-building.. Value Points: Title: Scalable support. Value Points: Description: Public materials emphasize flexible, scalable. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Call center outsourcing services for business and government. Highlights: Private, woman-owned business. Highlights: Focuses on business and government customers. Highlights: Emphasizes customer satisfaction, operational excellence, efficiency, and risk reduction. Highlights: Provides flexible, scalable outsourcing solutions. Description: SaviLinx is a private, woman-owned business process outsourcing provider focused on customer service outsourcing, omnichannel contact center operations, and related support services for business and government clients.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-15)

Firmographics

GB100 score

Overall score: 48

• egs: 39.2
• growth: 56.5
• reputation: 47
• ai_readiness: 50
• market_footprint: 39.6
• digital_readiness: 56.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Savilinx's structured service taxonomy includes Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Outsourcing and offshoring consulting providers. Competitors: Evidence: Public directory descriptions place SaviLinx in outsourcing and offshoring consulting and BPO services.. Competitors: Relationship: direct. Competitors: Name: Customer service outsourcing providers. Competitors: Evidence: SaviLinx markets outsourced customer service and support solutions.. Competitors: Relationship: direct. Competitors: Name: Government contact center providers. Competitors: Evidence: Public sources reference government and public-sector support contracts.. Competitors: Relationship: adjacent. Positioning: A U.S.-based BPO and customer service outsourcing provider focused on government, not-for-profits, and commercial businesses.. Market Signals: Public positioning emphasizes customer satisfaction, operational excellence, and metrics-driven process management.. Market Signals: Public sources describe support for commercial, government, and nonprofit clients.. Differentiators: Flexible, scalable BPO solutions. Differentiators: Front-office and back-office process support. Differentiators: Mixed brick-and-mortar and work-at-home delivery model. Key Firmographics: Founded Year: 2013. Revenue Display: null. Sectors Display: Business process outsourcing. Sectors Display: Customer service outsourcing. Sectors Display: Government services. Sectors Display: Commercial services. Headquarters Display: Brunswick, Maine, United States. Employee Count Display: null. Ownership Type Display: Private, woman-owned. Recent News: Articles: Date: 2023-08-17. Articles: Title: SaviLinx Secures Place on the Inc. 5000 List for the Seventh Consecutive Year. Articles: Source: PR Newswire. Articles: Summary: SaviLinx announced its seventh consecutive appearance on the Inc. 5000 list and described its contact center and business processing services for federal, state, and commercial clients nationwide.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service outsourcing. Categories: Services: Inbound customer service. Categories: Services: Outbound customer service. Categories: Services: Omnichannel customer support. Categories: Services: Customer care contact center operations. Categories: Name: Technical support. Categories: Services: Tech support. Categories: Services: Help desk support. Categories: Services: Troubleshooting support. Categories: Services: Product support. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Brunswick. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Hattiesburg. Centers: Model: center-based and remote positions. Centers: Country: United States. Centers: City: Lawrence. Centers: Model: center-based. Centers: Country: United States. Executive Summary: Summary: SaviLinx is a U.S.-based BPO and contact center outsourcing provider serving public and private sector clients with customer service, technical support, and back-office process support, with a public presence centered in Brunswick, Maine and additional U.S. locations.. Description Long: Today’s contact center is where you deliver on your promises. People want more than a transaction – they need a human connection. At Savi, we deliver complex customer service and support where people come first. image image. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Heather D. Blease. Executives: Title: CEO. Executives: Name: Charles A. Mercer. Executives: Title: National Sales Executive. Executives: Name: Tom McGraw. Executives: Title: Vice President of Business Development. Asset Image: Visibility: public. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Technical Support. Service: Back Office. Monthly Search Volume: 7442. Domain Authority: 66.

Methodology

Savilinx's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.savilinx.com

Email: info@savilinx.com

Phone: 1 207.607.4433

LinkedIn: http://www.linkedin.com/company/savilinx

Frequently Asked Questions

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