Seteinfo Del Ecuador scorecard

Company Overview

Seteinfo Del Ecuador is a BPO company, founded in 1995, with approximately 1-49 employees. They specialize in Finance & Accounting, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: technical. Voice: solution-oriented. Imagery Style: corporate technology and customer experience oriented. Client Value Proposition: Summary: Seteinfo’s public positioning centers on helping organizations improve customer experience, streamline communications, and deploy contact-center technology and automation.. Value Points: Title: Customer experience improvement. Value Points: Description: Public descriptions emphasize a mission of improving access to information and enhancing customer experience.. Value Points: Title: Operational efficiency. Value Points: Description: The company highlights simplification, semi-automation, and automation of service processes.. Value Points: Title: Technology enablement. Value Points: Description: Its portfolio includes cloud contact center, ticketing, and integration-oriented solutions.. Company Overview: Highlights: Headquartered in Quito, Ecuador.. Highlights: Described as a 100% Ecuadorian company with more than 25 years of experience.. Highlights: Public materials identify it as a Genesys partner and mention proprietary CX solutions such as SmartNOC and CX Video.. Description: Seteinfo del Ecuador is an Ecuador-based BPO and customer experience technology provider focused on call center operations, customer service, sales support, collections, business intelligence, and related CX solutions.. Competitive Differentiators: Differentiators: Title: Genesys partner positioning. Differentiators: Description: Public website content states Seteinfo has been a Genesys partner since 2017 and has certified technical resources.. Differentiators: Title: Own CX solutions. Differentiators: Description: The company publicly promotes proprietary solutions including SmartNOC and CX Video.. Differentiators: Title: Customer experience specialization. Differentiators: Description: Directory and profile sources describe the firm as focused on customer-experience technology for customer service, sales, and related support functions.. Key Firmographics: Founded Year: 1995. Revenue Display: < $5M (ZoomInfo estimate). Sectors Display: contact centers. Sectors Display: retail. Sectors Display: banking. Sectors Display: education.

Strengths

• Brand Profile: Voice: technical. Voice: solution-oriented. Imagery Style: corporate technology and customer experience oriented. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: contact centers. Industry Concentration: retail. Industry Concentration: banking. Industry Concentration: education. Industry Concentration: healthcare. (public_web; observed 2025-02-17)
• Client Value Proposition: Summary: Seteinfo’s public positioning centers on helping organizations improve customer experience, streamline communications, and deploy contact-center technology and automation.. Value Points: Title: Customer experience improvement. Value Points: Description: Public descriptions emphasize a mission of improving access to information and enhancing customer experience.. Value Points: Title: Operational efficiency. Value Points: Description: The company highlights simplification, semi-automation, and automation of service processes.. Value Points: Title: Technology enablement. Value Points: Description: Its portfolio includes cloud contact center, ticketing,. (public_web; observed 2025-11-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 42.7
• growth: 45.3
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.2
• digital_readiness: 41.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Seteinfo Del Ecuador's structured service taxonomy includes Finance & Accounting, Customer Support, Back Office. Client Portfolio: Industry Concentration: contact centers. Industry Concentration: retail. Industry Concentration: banking. Industry Concentration: education. Industry Concentration: healthcare. Competitive Landscape: Competitors: Name: Genesys partners and implementers. Competitors: Evidence: Seteinfo states it is a Genesys partner and emphasizes contact center implementation capability.. Competitors: Relationship: adjacent. Competitors: Name: CX technology consultants. Competitors: Evidence: Public profiles describe Seteinfo as providing CX technology consulting, contact center, and back office solutions.. Competitors: Relationship: direct. Competitors: Name: BPO contact center providers in Ecuador. Competitors: Evidence: The company is listed as an Ecuador-based BPO provider operating call center services.. Competitors: Relationship: direct. Positioning: BPO and customer-experience technology provider focused on contact center solutions and related integration/automation services.. Market Signals: serves multiple verticals including retail, banking, education, and healthcare. Market Signals: marketed through outsourcing directories and B2B technology profiles. Market Signals: public positioning combines BPO services with CX technology. Differentiators: partner status with Genesys since 2017. Differentiators: publicly mentioned proprietary products SocialHub and CXVideo. Differentiators: focus on technological advances and virtual assistants. Pricing & Engagement: Models: Name: Undisclosed project-based engagement. Models: Best For: buyers seeking tailored implementation or managed services. Models: Description: Clutch lists minimum project size as undisclosed, implying custom scoping rather than published package pricing.. Models: Name: Undisclosed hourly consulting. Models: Best For: consulting, integration, and specialized CX technology work. Models: Description: Clutch lists hourly rate as undisclosed, suggesting services are likely quoted case by case.. Summary: Public pricing is not disclosed. Available listings indicate undisclosed project size and hourly rate, so engagement appears to be quote-based and customized.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center and customer service. Categories: Services: call center operations. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Quito. Centers: Country: Ecuador. Executive Summary: Summary: Seteinfo del Ecuador appears to be a small-to-mid-sized BPO and CX technology firm in Quito, serving customer interaction and automation use cases with call center, consulting, and integration-oriented offerings.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mario Sánchez Méndez. Executives: Title: CEO. Executives: Name: Carolina Gordillo. Executives: Title: Gerente Financiero y Administrativo. Reputation & Reviews: Summary: No verified public review score was available in the sources gathered. Public directory profiles and partner mentions indicate a presence in the CX/Genesys ecosystem, but not a reliable aggregate rating.. Credentials: Detail: Profile exists; project size and hourly rate are undisclosed and no verified aggregate rating was captured in the available source snippet.. Credentials: Platform: Clutch. Credentials: Detail: Public company presence and follower activity are visible, but no review rating is provided.. Credentials: Platform: LinkedIn. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: inferred. Tools: Product Name: Mini CRMs. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Genesys Cloud. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AIVO. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SocialHub. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: CXVideo. Ai Capabilities: chatbot platforms. Ai Capabilities: virtual assistants. Ai Capabilities: customer experience technology. Proprietary Tech: SocialHub. Proprietary Tech: CXVideo. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses

Methodology

Seteinfo Del Ecuador's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.seteinfo.com

Email: contacto@seteinfo.com

Phone: 999927941

LinkedIn: http://www.linkedin.com/company/seteinfo

Frequently Asked Questions

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