Suma Soft Private Limited scorecard

Company Overview

Suma Soft Private Limited is a BPO company headquartered in 2nd Floor, Westend Icon, Westend Mall Complex, Aundh, 411007, Pune, Maharashtra, founded in 2000, with approximately 250-499 employees. They specialize in Accounts Payable.

It began to expand overseas quickly and eventually gained numerous IT certifications. By the late 2000s, it had also begun to branch out to even more industries. The firm delivers considerable domain expertise, digital expertise, and innovation so that enterprises may leverage digital systems and excel in their industries. Suma Soft reimagines digital prosperity so that your business can thrive. It aims to transform your digital future and has helped numerous clients over its 22 years of success.

Executive summary

Brand Profile: Voice: enterprise-oriented. Voice: solution-led. Voice: domain-specific. Voice: process-focused. Tagline: Application, BPM, Digital Services Company. Imagery Style: Professional enterprise website presentation with case-study and solution-led messaging. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Consumer goods/manufacturing. Clients: Client Name: Leading FMCG company. Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: Award-winning automotive finance firm. Clients: Segment: Enterprise. Clients: Industry: Logistics. Clients: Client Name: US-based supply chain management provider. Clients: Segment: Enterprise. Clients: Industry: Retail. Clients: Client Name: Global retail organization. Clients: Segment: Enterprise. Clients: Industry: Food delivery / internet. Clients: Client Name: Leading Indian online food portal. Clients: Segment: Enterprise. Clients: Industry: Media. Clients: Client Name: Leading magazine brand in USA. Clients: Segment: Enterprise. Clients: Industry: Education technology. Clients: Client Name: Leading global e-learning company. Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: Leading NBFC in India. Clients: Segment: Enterprise. Clients: Industry: Insurance. Clients: Client Name: Leading US-based insurance firm. Industry Concentration: Financial services. Industry Concentration: Healthcare. Industry Concentration: Retail. Industry Concentration: Logistics. Industry Concentration: Consumer goods. Industry Concentration: Media. Industry Concentration: Education technology. Client Value Proposition: Summary: Public positioning emphasizes domain expertise, digital expertise, and innovation for enterprises seeking process and technology services.. Value Points: Title: Domain-led delivery. Value Points: Description: The website says the company delivers deep domain expertise across multiple industries.. Value Points: Title: Digital transformation support. Value Points: Description: Public messaging highlights digital expertise and innovation to help enterprises leverage digital processes.. Value Points: Title: Cross-functional services. Value Points: Description: The company publicly combines BPO/BPM with software, technical support, and cyber security

Strengths

• Brand Profile: Voice: enterprise-oriented. Voice: solution-led. Voice: domain-specific. Voice: process-focused. Tagline: Application, BPM, Digital Services Company. Imagery Style: Professional enterprise website presentation with case-study and solution-led messaging. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Consumer goods/manufacturing. Clients: Client Name: Leading FMCG company. Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: Award-winning automotive finance firm. Clients: Segment: Enterprise. Clients: Industry: Logistics. Clients: Client Name: US-based supply chain management provider. Clients: Segment: Enterprise. Clients: Industry: Retail. Clients: Client Name: Global retail organization. Clients: Segment: Enterprise. Clients: Industry: Food delivery / internet. Clients: Client Name: Leading Indian online food portal. Clients: Segment: Enterprise. Clients: Industry:. (public_web; observed 2025-04-11)
• Client Value Proposition: Summary: Public positioning emphasizes domain expertise, digital expertise, and innovation for enterprises seeking process and technology services.. Value Points: Title: Domain-led delivery. Value Points: Description: The website says the company delivers deep domain expertise across multiple industries.. Value Points: Title: Digital transformation support. Value Points: Description: Public messaging highlights digital expertise and innovation to help enterprises leverage digital processes.. Value Points: Title: Cross-functional services. Value Points: Description: The company publicly combines BPO/BPM with software, technical. (public_web; observed 2026-08-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-11)

Firmographics

GB100 score

Overall score: 47

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Suma Soft Private Limited's structured service taxonomy includes Accounts Payable. Company Overview: Tagline: Application, BPM, Digital Services Company. Highlights: Public site positions the company around application services, BPM, and digital services.. Highlights: Public website says it serves organizations ranging from start-ups to Fortune 500 companies.. Highlights: Public pages reference industry focus areas including FinTech, Logistics, ITES, e-commerce, and Manufacturing.. Description: Suma Soft is described on its public website as an IT service company and solution provider delivering deep domain expertise, digital expertise, and innovation across multiple industries.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public materials combine BPM/BPO, software, digital, technical support, and cybersecurity under one brand.. Differentiators: Title: Industry breadth. Differentiators: Description: The company publicly references work across FinTech, Logistics, ITES, e-commerce, and Manufacturing.. Differentiators: Title: Scale claim. Differentiators: Description: A public executive profile states the firm was founded in 2000 and has grown to over 2500 employees.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Overlapping customer support and BPM services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Overlapping customer service and digital operations services.. Competitors: Relationship: direct. Competitors: Name: Genpact. Competitors: Evidence: Overlapping BPM, finance and accounting, and enterprise process services.. Competitors: Relationship: direct. Competitors: Name: EXL. Competitors: Evidence: Overlapping analytics and process management services.. Competitors: Relationship: direct. Competitors: Name: WNS. Competitors: Evidence: Overlapping BPM and customer experience services.. Competitors: Relationship: direct. Positioning: Enterprise IT, BPM, and digital services provider with visible emphasis on domain-specific process operations, customer support, CRM, and AI-enabled workflow solutions.. Market Signals: Case-study mix indicates concentration in enterprise process transformation and customer operations. Market Signals: Hiring signals point to healthcare-adjacent operations such as medical coding and revenue cycle management. Market Signals: Public site frames the company as spanning application, BPM, and

Geography

The public profile records headquarters as 2nd Floor, Westend Icon, Westend Mall Complex, Aundh, 411007, Pune, Maharashtra. Countries listed in the structured record include India. Delivery Center Details: Centers: City: Pune. Centers: Model: HQ and multiple office locations. Centers: Country: India. Centers: Timezone: Asia/Kolkata. Centers: City: Nashik. Centers: Model: Office location. Centers: Country: India. Centers: Timezone: Asia/Kolkata. Centers: City: Tampa. Centers: Model: Office location. Centers: Country: United States. Centers: Timezone: America/New_York. Centers: City: Noida. Centers: Model: Office location. Centers: Country: India. Centers: Timezone: Asia/Kolkata. Centers: City: Santa Monica. Centers: Model: Office location. Centers: Country: United States. Centers: Timezone: America/Los_Angeles. Centers: City: Mumbai. Centers: Model: Office location. Centers: Country: India. Centers: Timezone: Asia/Kolkata. Hiring & Workforce Signals: Open Positions: Title: Team Lead – Revenue Cycle Management. Open Positions: Location: Pune / Mumbai. Open Positions: Seniority: Lead. Open Positions: Department: Revenue Cycle Management. Open Positions: Title: Sr. Manager / Manager – Medical Coding. Open Positions: Location: Pune. Open Positions: Seniority: Manager. Open Positions: Department: Medical Coding. Open Positions: Title: Sr. Manager / Manager – Clinical Trials (Coverage Analysis / Calendar Build / Budgeting). Open Positions: Location: Pune. Open Positions: Seniority: Manager. Open Positions: Department: Clinical Trials. Open Positions: Title: Customer Service Executive – US Voice Process. Open Positions: Location: Pune. Open Positions: Seniority: Executive. Open Positions: Department: Customer Service. Workforce Signals: Role Types: Revenue Cycle Management. Workforce Signals: Role Types: Medical Coding. Workforce Signals: Role Types: Clinical Trials. Workforce Signals: Role Types: US Voice Process. Workforce Signals: Locations Listed: Aundh Pune. Workforce Signals: Locations Listed: Pune. Workforce Signals: Locations Listed: Wadgoan Sheri, Pune. Workforce Signals: Locations Listed: Nashik.. Key Firmographics: Founded Year: 2000. Sectors Display: FinTech. Sectors Display: Logistics. Sectors Display: ITES. Sectors Display: E-commerce. Sectors Display:

Methodology

Suma Soft Private Limited's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Accounts Payable

Contact

Website: https://www.sumasoft.com

Email: mani@sumasoft.com

Phone: +91 93710 11855

LinkedIn: https://www.linkedin.com/company/suma-soft-pvt-ltd

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes