Support Adventure scorecard

Company Overview

Support Adventure is a BPO company headquartered in 71-75 Shelton Street, WC2H 9JQ, London, London, founded in 2016, with approximately 1-49 employees. They specialize in Finance & Accounting, Technical Support, Recruitment Process Outsourcing, Recruitment.

Support Adventure adeptly manages recruitment, human resource obligations, and accounting responsibilities, enabling MSPs to expand their workforce effectively. Leveraging its established strategies and extensive experience in MSP management, Support Adventure excels in identifying and onboarding high-caliber candidates to bolster technical support teams. Support Adventure utilizes a meticulous candidate-matching process, pairing individuals from cost-efficient regions with English-speaking clients. This ensures a mutually beneficial service that yields financial advantages for all involved parties.

Executive summary

Brand Profile: Voice: professional. Voice: remote-work oriented. Voice: MSP-focused. Voice: recruitment-led. Tagline: The Remote MSP Staffing Company. Imagery Style: Corporate remote staffing and support-service imagery; public copy emphasizes distributed work and MSP operations.. Client Value Proposition: Summary: Support Adventure positions itself as a way for MSPs to scale help desk capacity quickly with remote support staff while reducing the burden of recruitment and administrative operations.. Value Points: Title: Faster workforce scaling. Value Points: Description: The company says it helps MSPs quickly and efficiently scale help desk workforce during growth periods.. Value Points: Title: Lower operational overhead. Value Points: Description: Public materials say the firm handles recruiting, HR, and accounting tasks.. Value Points: Title: Access to distributed talent. Value Points: Description: The company emphasizes global remote staffing across multiple regions for English-speaking clients.. Value Points: Title: Long-term staffing relationships. Value Points: Description: Company materials describe a focus on stable, recurring engagements and long-term client relationships.. Company Overview: Tagline: The Remote MSP Staffing Company. Highlights: Founded in 2016. Highlights: Operates as a global remote MSP staffing solution. Highlights: Describes itself as serving MSP clients in the UK, Canada, and the USA. Highlights: States it handles recruiting, HR, and accounting tasks for clients. Description: Support Adventure is a remote staffing provider focused on MSPs, offering full-service support staffing and back-office handling for recruiting, HR, and accounting tasks.. Competitive Differentiators: Differentiators: Title: MSP-specific specialization. Differentiators: Description: The company focuses on staffing for MSPs rather than general outsourcing, with messaging centered on help desk and support operations.. Differentiators: Title: Remote global talent pool. Differentiators: Description:

Strengths

• Brand Profile: Voice: professional. Voice: remote-work oriented. Voice: MSP-focused. Voice: recruitment-led. Tagline: The Remote MSP Staffing Company. Imagery Style: Corporate remote staffing and support-service imagery; public copy emphasizes distributed work and MSP operations.. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: Support Adventure positions itself as a way for MSPs to scale help desk capacity quickly with remote support staff while reducing the burden of recruitment and administrative operations.. Value Points: Title: Faster workforce scaling. Value Points: Description: The company says it helps MSPs quickly and efficiently scale help desk workforce during growth periods.. Value Points: Title: Lower operational overhead. Value Points: Description: Public materials say the firm handles recruiting, HR, and accounting tasks.. Value. (public_web; observed 2026-08-19)
• Company Overview: Tagline: The Remote MSP Staffing Company. Highlights: Founded in 2016. Highlights: Operates as a global remote MSP staffing solution. Highlights: Describes itself as serving MSP clients in the UK, Canada, and the USA. Highlights: States it handles recruiting, HR, and accounting tasks for clients. Description: Support Adventure is a remote staffing provider focused on MSPs, offering full-service support staffing and back-office handling for recruiting, HR, and accounting tasks.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-16)

Firmographics

GB100 score

Overall score: 45

• egs: 40.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Support Adventure's structured service taxonomy includes Finance & Accounting, Technical Support, Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed MSP staffing firms. Competitors: Evidence: Directory coverage describes Support Adventure as an MSP staffing agency.. Competitors: Relationship: adjacent. Competitors: Name: General BPO providers. Competitors: Evidence: Public messaging centers on remote staffing and IT help desk support rather than broad BPO.. Competitors: Relationship: alternative. Competitors: Name: IT support outsourcing firms. Competitors: Evidence: Website and social profiles emphasize customer service and support for MSP/help desk operations.. Competitors: Relationship: direct. Positioning: Remote MSP staffing and outsourced IT support provider focused on helping MSPs scale help desk operations.. Market Signals: Company positions itself in the remote IT staffing and MSP support niche.. Market Signals: Public job pages indicate ongoing demand for remote IT support talent.. Differentiators: Specialization in MSP staffing rather than generic BPO.. Differentiators: Remote-first staffing model.. Differentiators: Public emphasis on help desk and IT support roles.. Key Firmographics: Founded Year: 2016. Revenue Display: $1M-$5M estimated by Outsource Accelerator; Glassdoor lists $5M-$25M. Sectors Display: IT services and IT consulting. Sectors Display: Information technology support services. Sectors Display: MSP staffing. Headquarters Display: London, England, United Kingdom; registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Employee Count Display: 51-200 employees on LinkedIn; website claims over 200 staff members. Ownership Type Display: Privately held; private limited company. Pricing & Engagement: Models: Name: Recurring staffing engagement. Models: Best For: MSPs seeking ongoing remote support staffing. Models: Description: Company messaging emphasizes stable, recurring engagements with long-term client relationships.. Models: Name: Full-service remote staffing arrangement. Models: Best For: MSPs needing outsourced staffing operations. Models: Description: Support Adventure describes a full-service staffing solution that includes recruiting and administrative handling.. Summary: No public pricing sheet was found. Public materials instead describe recurring

Geography

The public profile records headquarters as 71-75 Shelton Street, WC2H 9JQ, London, London. Countries listed in the structured record include -. Delivery Center Details: Centers: City: London. Centers: Model: remote staffing. Centers: Country: United Kingdom. Centers: City: Medellin. Centers: Model: remote staffing. Centers: Country: Colombia. Centers: City: Chiang Mai. Centers: Model: remote staffing. Centers: Country: Thailand. Centers: City: Belgrade. Centers: Model: remote staffing. Centers: Country: Serbia. Reputation & Reviews: Summary: Public review signals are mixed and limited. Glassdoor lists 29 anonymous reviews with a 4.1/5 rating and 78% recommendation rate, while Support Adventure’s own reviews page references dissatisfaction from some applicants and claims a very selective hiring process.. Credentials: Detail: 29 anonymous reviews; 78% would recommend to a friend; 100% approve of CEO on one regional page.. Credentials: Rating: 4.1/5. Credentials: Platform: Glassdoor. Credentials: Detail: Company states some negative comments came from applicants not accepted for positions and says it hires less than 0.3% of applicants.. Credentials: Platform: Support Adventure reviews page. Executive Summary: Summary: Support Adventure is a privately held, London-based remote staffing company founded in 2016 that positions itself as an MSP staffing specialist for customer support and technical support operations. Public profiles describe it as serving English-speaking clients with remote staff distributed across multiple regions.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public company materials identify Eric Muth as the founder of Support Adventure.. Executives: Name: Eric Muth. Executives: Title: Founder. Employee & Client Sentiment: Red Flags: Public reviews include complaints about pay and job security.. Red Flags: Review data is limited in sample size.. Green Flags: Public review content highlights flexibility and remote-work support.. Green Flags: The company publicly references client and employee reviews..

Methodology

Support Adventure's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 28 distinct source URLs and retained 32 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Technical Support
• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://www.supportadventure.com

Email: -

Phone: -

LinkedIn: https://www.linkedin.com/company/support-adventure/

Frequently Asked Questions

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