Surecall scorecard

Company Overview

Surecall is a BPO company, founded in 1979, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support, Email Support, Customer Support, Back Office.

Initially founded in 1982, they’re one of the most well-established BPO companies globally, with a long history of success serving businesses of all sizes and types. Plus, they’re committed to giving back to local communities through their GoodCall and SureCall charities. Headquartered in Calgary, Alberta, Canada, SureCall has expanded into Denver, Colorado. They currently employ between 51 and 200 people, providing a wide range of telecommunication services to world-renowned organizations and companies like NASA, Chrysler, Marriott, and HP.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. Client Value Proposition: Summary: SureCall positions its value around reducing operating overhead while providing reliable, human-led customer and back-office support through an onshore model.. Value Points: Title: Reduce internal staffing burden. Value Points: Description: Outsourced support is presented as a way to avoid building dedicated in-house administrative and contact center teams.. Value Points: Title: Operational efficiency. Value Points: Description: Marketing language emphasizes streamlined service delivery and reduced overhead.. Value Points: Title: Reliable customer coverage. Value Points: Description: The company highlights always-on availability and client interaction coverage across channels.. Company Overview: Tagline: Onshore contact center services.. Highlights: Founded in 1982. Highlights: Operates in Calgary, Denver, and London. Highlights: Positions itself as an onshore contact center and BPO provider. Highlights: Operates 24 hours a day, 365 days a year. Description: SureCall is a North American contact center and BPO provider founded in Calgary in 1982, with operations referenced in Calgary, Denver, and London. Public sources describe the company as serving mid-market organizations and providing customer support and back-office outsourcing services.. Competitive Differentiators: Differentiators: Title: Onshore delivery model. Differentiators: Description: SureCall emphasizes North American/onshore service rather than offshore delivery.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it was founded in 1982, signaling decades of operating history.. Differentiators: Title: 24/7 coverage. Differentiators: Description: Public materials state the company handles client interaction 24 hours a day, 365 days a year.. Differentiators: Title: Back-office breadth. Differentiators: Description: The service set includes both customer-facing support and operational back-office workflows such as rebates, billing, and fulfillment.. Key

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. (public_web; observed 2026-06-11)
• Client Value Proposition: Summary: SureCall positions its value around reducing operating overhead while providing reliable, human-led customer and back-office support through an onshore model.. Value Points: Title: Reduce internal staffing burden. Value Points: Description: Outsourced support is presented as a way to avoid building dedicated in-house administrative and contact center teams.. Value Points: Title: Operational efficiency. Value Points: Description: Marketing language emphasizes streamlined service delivery and reduced overhead.. Value Points: Title: Reliable customer coverage. Value Points: Description: The. (public_web; observed 2026-08-23)
• Company Overview: Tagline: Onshore contact center services.. Highlights: Founded in 1982. Highlights: Operates in Calgary, Denver, and London. Highlights: Positions itself as an onshore contact center and BPO provider. Highlights: Operates 24 hours a day, 365 days a year. Description: SureCall is a North American contact center and BPO provider founded in Calgary in 1982, with operations referenced in Calgary, Denver, and London. Public sources describe the company as serving mid-market organizations and providing customer support and. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 47

• egs: 49.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Surecall's structured service taxonomy includes Sales & Marketing, Technical Support, Email Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: The company is described publicly as a BPO and telecommunications provider offering omnichannel customer care, fulfillment, direct mail, invoicing, rebate processing, and emergency response solutions.. Competitors: Relationship: adjacent. Positioning: BPO and contact center provider focused on omnichannel customer support, back-office processing, and emergency response services.. Market Signals: Public materials emphasize business process outsourcing, customer experience, and multichannel support.. Market Signals: Public sources indicate service breadth across fulfillment, invoicing, rebate processing, and technical/customer support.. Differentiators: Omnichannel customer support. Differentiators: Back-office processing capabilities. Differentiators: Emergency response services. Differentiators: 24/7/365 availability. Differentiators: Operations across Calgary, Denver, and London. Reputation & Reviews: Summary: Public review sources show mixed employee-side ratings, but no verified third-party client review aggregate was confirmed here. BBB lists SureCall as accredited and describes it as an award-winning BPO and Certified B Corporation, while Indeed review aggregates show ratings around the high-2s out of 5.. Credentials: Detail: BBB profile describes SureCall Contact Centers Ltd. as an accredited business and references award-winning BPO, Best for the World Certified B Corporation, and UN Global Compact participation.. Credentials: Platform: BBB. Credentials: Detail: Indeed aggregate ratings in public snippets are around 2.8 out of 5 across several categories.. Credentials: Rating: ~2.8/5. Credentials: Platform: Indeed. Credentials: Detail: A public Trustpilot page exists, but a verified aggregate rating was not captured in the available source snippet.. Credentials: Platform: Trustpilot. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound support. Categories: Services: Outbound support. Categories: Services: Omnichannel customer service. Categories: Name: Back-office BPO. Categories: Services: Rebate processing. Categories: Services: Order entry. Categories: Services: Billing operations. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Calgary. Centers: Country: Canada. Centers: City: Denver. Centers: Country: United States. Centers: City: London. Centers: Country: United Kingdom. Leadership & Executives: Executives: Bio: Public company page identifies Marc Bombenon as CEO, Chairman and Founder of SureCall Contact Centers Ltd.. Executives: Name: Marc Bombenon. Executives: Title: CEO, Chairman & Founder. Executive Summary: Summary: SureCall is a Canada-based BPO/contact center provider focused on onshore customer support and back-office outsourcing for mid-market companies. Public materials emphasize custom solutions, omnichannel support, and 24/7 client interaction handling.. Description Long: SC Agent_edited.jpg Most companies in this industry talk about reliability. SureCall has been proving it since 1982. That is not a tagline. It is a track record across four decades of technology waves and market shifts – and a model that has kept evolving with them. SureCall was founded in Calgary, Alberta in 1982. We started as a telephone answering service. We grew into a full-scale contact center operation. We added channels as channels were invented – fax, email, chat, SMS. We added AI as AI became operationally viable, not because it was trendy, but because our clients needed it to work. Today, SureCall operates out of Calgary, Denver, and London with our agents handling every client interaction, 24 hours a day, 365 days a year.. Financial Health: Overall Health: unknown. Coverage Hours: 24/7. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Service: Email Support. Service: Customer Support.

Methodology

Surecall's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Email Support
• Customer Support
• Back Office

Contact

Website: https://www.surecallcc.com

Email: clientexperience@surecallcc.com

Phone: 18773100088

LinkedIn: https://www.linkedin.com/company/surecall-contact-centers-ltd-

Frequently Asked Questions

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