Taskforce Bpo scorecard

Company Overview

Taskforce Bpo is a BPO company, founded in 2015, with approximately 500-999 employees. They specialize in Finance & Accounting, Back Office.

Headquartered in Knoxville, Tennessee, with service centers in Macedonia (Skopje and Bitola), Taskforce BPO employs between 500-1,000. Taskforce BPO has a revenue of $209 million and continues to grow into 2021.

Executive summary

Client Value Proposition: Summary: Taskforce BPO’s public positioning centers on helping clients improve efficiency, scalability, and performance while offloading customer care, healthcare support, and logistics processes.. Value Points: Title: Operational efficiency. Value Points: Description: Public company messaging says Taskforce helps align resources to improve efficiency.. Value Points: Title: Scalability support. Value Points: Description: Service pages indicate flexible support modes including on-demand, full-time, and part-time service structures.. Value Points: Title: Specialized process support. Value Points: Description: Healthcare and logistics pages show domain-specific workflows rather than only generic call-center services.. Company Overview: Highlights: Public website references U.S., Macedonia, and Croatia office locations.. Highlights: Company materials describe support for efficiency, scalability, and performance.. Highlights: Public listings describe the company as veteran-owned and founded in 2015, but that founding detail is not confirmed on the company site in the gathered sources.. Description: Taskforce BPO is a business process outsourcing provider with public website pages indicating operations in the United States, North Macedonia, and Croatia, and a positioning around strategic resource alignment, efficiency, scalability, and performance.. Competitive Differentiators: Differentiators: Title: Multi-region delivery footprint. Differentiators: Description: Public materials show offices across the U.S. and Europe, supporting distributed service delivery.. Differentiators: Title: Healthcare-focused operational depth. Differentiators: Description: The company publicly exposes detailed healthcare workflows such as patient access, scheduling, verification, and billing-related support.. Differentiators: Title: 24/7 operational coverage. Differentiators: Description: Customer care and logistics pages emphasize around-the-clock support capabilities.. Differentiators: Title: Industry-specific logistics support. Differentiators: Description: Public logistics materials highlight shipping and yard management as a specialized offering.. Key Firmographics: Sectors Display: Healthcare. Sectors Display: Logistics. Sectors

Strengths

• Client Value Proposition: Summary: Taskforce BPO’s public positioning centers on helping clients improve efficiency, scalability, and performance while offloading customer care, healthcare support, and logistics processes.. Value Points: Title: Operational efficiency. Value Points: Description: Public company messaging says Taskforce helps align resources to improve efficiency.. Value Points: Title: Scalability support. Value Points: Description: Service pages indicate flexible support modes including on-demand, full-time, and part-time service structures.. Value Points: Title: Specialized process support. Value Points: Description: Healthcare and logistics. (public_web; observed 2025-12-19)
• Company Overview: Highlights: Public website references U.S., Macedonia, and Croatia office locations.. Highlights: Company materials describe support for efficiency, scalability, and performance.. Highlights: Public listings describe the company as veteran-owned and founded in 2015, but that founding detail is not confirmed on the company site in the gathered sources.. Description: Taskforce BPO is a business process outsourcing provider with public website pages indicating operations in the United States, North Macedonia, and Croatia, and a positioning around strategic. (public_web; observed 2025-11-24)
• Competitive Differentiators: Differentiators: Title: Multi-region delivery footprint. Differentiators: Description: Public materials show offices across the U.S. and Europe, supporting distributed service delivery.. Differentiators: Title: Healthcare-focused operational depth. Differentiators: Description: The company publicly exposes detailed healthcare workflows such as patient access, scheduling, verification, and billing-related support.. Differentiators: Title: 24/7 operational coverage. Differentiators: Description: Customer care and logistics pages emphasize around-the-clock support capabilities.. Differentiators: Title: Industry-specific logistics support. Differentiators: Description: Public logistics materials highlight shipping and yard management as. (public_web; observed 2025-12-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-12-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-24)

Firmographics

GB100 score

Overall score: 47

• egs: 40.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 41.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Taskforce Bpo's structured service taxonomy includes Finance & Accounting, Back Office. Pricing & Engagement: Models: Name: Request-for-quote engagement. Models: Best For: Clients seeking tailored BPO scope and pricing. Models: Description: The public website includes a request-a-quote call to action, suggesting custom scoping rather than posted standard rates.. Summary: No public pricing sheet or rate card was found in the gathered sources. Public pages do indicate quote-based engagement.. Reputation & Reviews: Summary: Public review and profile sources were found, but the gathered results did not include a clearly verifiable platform rating from an accessible primary source page snippet. Review volume is visible on Clutch, but the actual rating value was not available in the search snippet.. Credentials: Detail: Profile exists with reviews and locations listed, but the rating was not visible in the gathered snippet.. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Care. Categories: Services: Inbound call answering 24/7/365. Categories: Services: On-demand support. Categories: Services: Full-time support. Categories: Services: Part-time support. Categories: Services: Referral management. Categories: Services: Patient scheduling. Categories: Services: Patient registration. Categories: Services: Pre-certification and insurance verification. Categories: Services: Authorization support. Categories: Services: Patient billing calls. Categories: Services: Patient reminder calls. Categories: Services: Patient rescheduling. Categories: Services: Pre-op and post-op calls. Categories: Services: Specialty campaigns. Categories: Services: Process evaluation improvement. Categories: Services: Workforce management. Categories: Services: Staffing level and cost-savings consulting. Categories: Name: Logistics Services. Categories: Services: Remote shipping management. Categories: Services: Yard management. Categories: Services: 24/7 operations support. Categories: Name: Healthcare Services. Categories: Services: Healthcare support services. Executive Summary: Summary: Taskforce BPO presents as a multi-location BPO provider serving healthcare, logistics, and customer care functions, with public-facing materials emphasizing operational support and client process optimization.. Description Long:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Knoxville. Centers: Country: United States. Centers: City: Bitola. Centers: Country: North Macedonia. Centers: City: Samobor. Centers: Country: Croatia. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jerry Naumoff. Executives: Title: Chairman Emeritus; Founding Partner. Asset Logo: Visibility: public. Compliance: HIPAA. Compliance: SOC 2.

Methodology

Taskforce Bpo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Back Office

Contact

Website: https://www.taskforcebpo.com

Email: contact@taskforcebpo.com

Phone: 630-710-2222

LinkedIn: https://www.linkedin.com/company/taskforcellc/

Frequently Asked Questions

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