Teledevelopment Services Inc scorecard

Company Overview

Teledevelopment Services Inc is a BPO company, founded in 1991, with approximately 100-249 employees. They specialize in Recruitment Process Outsourcing, Recruitment, Back Office.

Although TDS Global Solutions began as a boutique firm, today, the company is known as a worldwide provider of HR and operational support solutions. The company has played an instrumental role in helping over 750 corporations break ground and grow their operations. TDS Global Solutions is a privately-held company with more than 100 workers. The organization’s headquarters is in Broadview Heights, Ohio.

Executive summary

Brand Profile: Voice: consultative. Voice: professional. Voice: growth-oriented. Client Value Proposition: Summary: TDS positions itself as a support partner for BPO and contact center organizations seeking recruitment, training, assessments, and operational improvement.. Value Points: Title: Supports growth and capability building. Value Points: Description: Public materials emphasize helping clients improve operations, develop talent, and expand capacity.. Value Points: Title: Combines talent and process services. Value Points: Description: The offering set covers both human capital support and operational consulting.. Value Points: Title: Suitable for outsourcing providers. Value Points: Description: Directory and profile sources consistently frame the company around BPO and contact-center clients rather than end-market consumer brands.. Company Overview: Tagline: effective outsourcing services & custom-built call center solutions for bpo / it-bpm companies.. Highlights: Founded in 1991. Highlights: BPO and contact center support focus. Highlights: Has operated in the US and the Philippines. Highlights: Later branded as TDS Global Solutions / formerly TeleDevelopment Services Inc.. Description: TeleDevelopment Services Inc. (TDS) is a BPO and contact-center support services company founded in 1991 and later described as a global provider of human capital, consulting, training, and operational support services for the contact center and IT-BPM industry.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public profiles place the company’s founding in 1991 and describe decades of support for the BPO and contact-center sector.. Differentiators: Title: Cross-market footprint. Differentiators: Description: Sources describe operations or offices in the United States, the Philippines, and the Dominican Republic.. Differentiators: Title: Breadth of support services. Differentiators: Description: The company combines consulting, training, recruitment, vendor management, and outsourcing support

Strengths

• Brand Profile: Voice: consultative. Voice: professional. Voice: growth-oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: TDS positions itself as a support partner for BPO and contact center organizations seeking recruitment, training, assessments, and operational improvement.. Value Points: Title: Supports growth and capability building. Value Points: Description: Public materials emphasize helping clients improve operations, develop talent, and expand capacity.. Value Points: Title: Combines talent and process services. Value Points: Description: The offering set covers both human capital support and operational consulting.. Value Points: Title: Suitable for outsourcing providers. Value Points:. (public_web; observed 2026-08-25)
• Company Overview: Tagline: effective outsourcing services & custom-built call center solutions for bpo / it-bpm companies.. Highlights: Founded in 1991. Highlights: BPO and contact center support focus. Highlights: Has operated in the US and the Philippines. Highlights: Later branded as TDS Global Solutions / formerly TeleDevelopment Services Inc.. Description: TeleDevelopment Services Inc. (TDS) is a BPO and contact-center support services company founded in 1991 and later described as a global provider of human capital, consulting, training, and. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-08)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 47

• egs: 47.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Teledevelopment Services Inc's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Outsourcing consulting firms. Competitors: Evidence: Public descriptions place the company in outsourcing support, consulting, training, and recruitment rather than a pure-play delivery vendor.. Competitors: Relationship: adjacent. Competitors: Name: BPO and contact center support providers. Competitors: Evidence: Public sources describe TeleDevelopment Services as a contact center and BPO support-services company.. Competitors: Relationship: direct. Competitors: Name: Managed services and talent solutions firms. Competitors: Evidence: Public sources emphasize executive recruitment, training, and human-capital support.. Competitors: Relationship: alternative. Positioning: A global contact center and BPO support-services provider focused on consulting, recruiting, training, vendor management, and operational support.. Market Signals: Public sources describe a global footprint across the US, Philippines, and Dominican Republic.. Market Signals: Public references indicate service across multiple industries including finance, healthcare information management, retail, manufacturing, airline, hospitality, government, and academe.. Differentiators: Long operating history since 1991.. Differentiators: Support for captive and outsourced contact centers and BPO providers.. Differentiators: Breadth. Key Firmographics: Founded Year: 1991. Sectors Display: Business support services. Sectors Display: Management consulting. Sectors Display: Administrative and support services. Sectors Display: Outsourcing / contact center support. Headquarters Display: Richfield, Ohio, United States (LinkedIn display); Broadview Heights, Ohio, United States (directory listings). Employee Count Display: 1-10 employees (LinkedIn display). Recent News: Articles: Date: 2026-08-24. Articles: Title: Outsource Accelerator company profile update for TeleDevelopment Services Inc.. Articles: Source: Outsource Accelerator. Articles: Summary: The directory entry was updated with company profile details, leadership, contact information, and service categories.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Consulting and advisory. Categories: Services: Management consulting. Categories: Services: Call center assessments. Categories: Services: Operational support for BPO and contact centers. Categories: Name: Recruitment and staffing. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Pasig City. Centers: Country: Philippines. Centers: City: Richfield. Centers: Country: United States. Centers: City: Dominican Republic. Centers: Country: Dominican Republic. Executive Summary: Summary: TeleDevelopment Services Inc. is a long-running BPO support and consulting provider associated with contact center services, recruitment, training, management consulting, and related operational support for outsourcing firms.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Judy (BAY) Whisenhunt. Executives: Title: CEO. Executives: Name: Jon Kaplan. Executives: Title: President. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Teledevelopment Services Inc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 30 distinct source URLs and retained 32 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Recruitment Process Outsourcing
• Recruitment
• Back Office

Contact

Website: https://www.tdsgs.com

Email: marketing@teledevelopment.com

Phone: (632) 631-8230

LinkedIn: http://www.linkedin.com/company/tds-global-solutions

Frequently Asked Questions

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