Telstra International Limited scorecard

Company Overview

Telstra International Limited is a BPO company, founded in 1901, with approximately 10,001+ employees. They serve the E-commerce & Retail industries.

TBS Global’s current size is 51 to 200 employees, and its headquarters are in Sydney, Australia. TBS Global focuses on process management solutions for clients and works using strategies that focus on: need, environment, enterprise, and deployment. “Need” involves evaluating business goals, understanding the implication of change management, process documentation, and outlining downstream impact. The environment strategy includes industry trends, barriers and hurdles, competitor impact, and go-to-market strategy. Enterprise involves determining solutions, mitigating risks, and developing solutions. Its deployment strategy relates to KPI measures, the measure of success, and the post-implementation review of other processes. Sohan David founded this organization in 2004 to fill a gap in the global outsourcing market. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: human. Voice: simple. Voice: everyday language. Colors: blue. Colors: orange. Colors: green. Colors: turquoise. Colors: purple. Colors: magenta. Tagline: Connections that matter. Imagery Style: dynamic, colour-forward brand presentation centered on connection and expressiveness. Logo Variants: stylized T mark. Logo Variants: multi-colour T logo. Company Overview: Tagline: Towards a better connected future. Highlights: Provides secure and resilient connectivity solutions for enterprise and wholesale customers. Highlights: Serves technology, enterprise, wholesale, OTT, and government organizations. Highlights: Operates a global network with access to close to 200 countries and territories. Highlights: Uses more than 30 cable systems spanning over 400,000 kilometres. Description: Telstra International is the global arm of Telstra and provides secure and resilient connectivity solutions for enterprise and wholesale customers across Asia Pacific and beyond.. Competitive Differentiators: Differentiators: Title: Global network reach. Differentiators: Description: Public materials state access to close to 200 countries and territories, supported by more than 30 cable systems and over 400,000 kilometres of network infrastructure.. Differentiators: Title: Enterprise and wholesale focus. Differentiators: Description: The company positions its offerings for enterprise, wholesale, OTT, technology, and government customers rather than consumer-only services.. Differentiators: Title: Managed and integrated support model. Differentiators: Description: Services are described as being delivered under one team and one contract, with 24x7 operational support across network and service assurance functions.. Competitive Landscape: Competitors: Name: PCCW Global. Competitors: Evidence: Listed as a Telstra competitor in a public competitor listing.. Competitors: Relationship: adjacent. Competitors: Name: Tata Communications. Competitors: Evidence: Listed as a Telstra competitor in a public competitor listing.. Competitors: Relationship: adjacent. Competitors: Name: Vodafone Group

Strengths

• Brand Profile: Voice: human. Voice: simple. Voice: everyday language. Colors: blue. Colors: orange. Colors: green. Colors: turquoise. Colors: purple. Colors: magenta. Tagline: Connections that matter. Imagery Style: dynamic, colour-forward brand presentation centered on connection and expressiveness. Logo Variants: stylized T mark. Logo Variants: multi-colour T logo. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Towards a better connected future. Highlights: Provides secure and resilient connectivity solutions for enterprise and wholesale customers. Highlights: Serves technology, enterprise, wholesale, OTT, and government organizations. Highlights: Operates a global network with access to close to 200 countries and territories. Highlights: Uses more than 30 cable systems spanning over 400,000 kilometres. Description: Telstra International is the global arm of Telstra and provides secure and resilient connectivity solutions for enterprise and wholesale customers across Asia. (public_web; observed 2026-08-21)
• Competitive Differentiators: Differentiators: Title: Global network reach. Differentiators: Description: Public materials state access to close to 200 countries and territories, supported by more than 30 cable systems and over 400,000 kilometres of network infrastructure.. Differentiators: Title: Enterprise and wholesale focus. Differentiators: Description: The company positions its offerings for enterprise, wholesale, OTT, technology, and government customers rather than consumer-only services.. Differentiators: Title: Managed and integrated support model. Differentiators: Description: Services are described as being delivered under one team. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 56

• egs: 49.8
• growth: 56.5
• reputation: 53.3
• ai_readiness: 50
• market_footprint: 60.5
• digital_readiness: 65.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Connectivity and network services. Categories: Services: Secure and resilient connectivity solutions. Categories: Services: Network services. Categories: Services: Digital infrastructure managed network services. Categories: Name: Managed services and support. Categories: Services: 24x7 end-to-end support. Categories: Services: Ticket triage. Categories: Services: Alarm monitoring. Categories: Services: Supplier management. Categories: Services: Service requests response. Categories: Services: Service assurance. Categories: Name: Technology and customer experience support. Categories: Services: Supporting applications. Categories: Services: Optimising customer experiences. Categories: Services: Improving application performance. Categories: Services: Enabling collaboration and productivity. Executive Summary: Summary: Telstra International is a telecommunications and digital infrastructure provider focused on secure connectivity, network services, and managed support for enterprise and wholesale customers. Public materials describe it as the global arm of Telstra, serving customers across multiple regions and industries.. Description Long: Publisher:TelstraName:About us, investors, media, community & environment & our company - TelstraCopyrighted By:TelstraFamily Friendly: Yes Language:English You can’t sell this product or service via an outbound sale right now. Tell the customer they can visit telstra.com, call us or visit a store to make this purchase. Find out how we're committed to responsible business and a sustainable, connected future for everyone.. Description Long: Publisher:TelstraName:About us, investors, media, community & environment & our company - TelstraCopyrighted By:TelstraFamily Friendly: Yes Language:English You can’t sell this product or service via an outbound sale right now. Tell the customer they can visit telstra.com, call us or visit a store to make this purchase. Find out how we're committed to responsible business and a sustainable, connected future for everyone.. Delivery Center Details: Centers: City: New York. Centers: Country: United States. Centers: City: San Francisco.

Geography

Countries listed in the structured record include -. Language: English. Financial Health: Overall Health: stable. Financial Events: Date: 2026-08-13. Financial Events: Event Type: annual_results. Financial Events: Description: Telstra released its FY26 annual report and full-year results; public coverage reported higher profit, EBITDA growth, and an announced share buyback.. Recent News: Articles: Date: 2026-04-29. Articles: Title: Telstra International cutting jobs amid AI push. Articles: Source: Information Age | ACS. Articles: Summary: Reported that Telstra International was proposing job cuts as part of process re-engineering, automation, analytics, and AI initiatives under an agreement with Accenture.. Articles: Date: 2026-08-12. Articles: Title: Telstra dials up shareholder returns with A$1 billion buyback, posts .... Articles: Source: Reuters. Articles: Summary: Reported Telstra Group's annual profit and a new share buyback, with growth driven by mobile business performance and customer spending..

Methodology

Telstra International Limited's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: http://www.telstra.com.au

Email: general-asia@team.telstra.com

Phone: 61439125109

LinkedIn: https://www.linkedin.com/company/telstra/?originalSubdomain=au

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes