The Answer Centre scorecard

Company Overview

The Answer Centre is a BPO company, founded in 2000, with approximately 1-49 employees. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Client Value Proposition: Summary: The public positioning centers on helping businesses handle incoming calls professionally while saving time and providing a predictable, low-friction way to outsource answering coverage.. Value Points: Title: Call handling support. Value Points: Description: Positions the service as a way for businesses to delegate incoming calls to a dedicated answering team.. Value Points: Title: Simple engagement start. Value Points: Description: A free trial and online sign-up flow lower the barrier to evaluating the service.. Value Points: Title: Coverage flexibility. Value Points: Description: Extended-hours options allow businesses to expand availability beyond standard weekday support.. Company Overview: Highlights: Established in 2000. Highlights: Telephone answering service and virtual office provider. Highlights: Offices listed in Wokingham, Edinburgh, and London. Highlights: Offers a free trial on outsourced call answering. Description: The Answer Centre is a UK-based telephone answering and virtual office provider established in 2000, with offices in Wokingham, Edinburgh, and London, and contact channels listed on its company profile and website.. Competitive Differentiators: Differentiators: Title: Public pricing. Differentiators: Description: The website publishes a pay-as-you-go tariff of 99p per call, which provides price visibility uncommon among many service providers.. Differentiators: Title: Free trial offering. Differentiators: Description: The company states that it offers a two-week free trial for outsourced call answering.. Differentiators: Title: Multi-office presence. Differentiators: Description: Public contact pages list offices in Wokingham, Edinburgh, and London, supporting a UK-localized operating footprint.. Differentiators: Title: Extended-hours availability. Differentiators: Description: The service can be extended from standard weekday hours to 7am to 11pm seven days a week for an additional charge.. Key Firmographics: Founded Year:

Strengths

• Client Value Proposition: Summary: The public positioning centers on helping businesses handle incoming calls professionally while saving time and providing a predictable, low-friction way to outsource answering coverage.. Value Points: Title: Call handling support. Value Points: Description: Positions the service as a way for businesses to delegate incoming calls to a dedicated answering team.. Value Points: Title: Simple engagement start. Value Points: Description: A free trial and online sign-up flow lower the barrier to evaluating the service.. Value. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Established in 2000. Highlights: Telephone answering service and virtual office provider. Highlights: Offices listed in Wokingham, Edinburgh, and London. Highlights: Offers a free trial on outsourced call answering. Description: The Answer Centre is a UK-based telephone answering and virtual office provider established in 2000, with offices in Wokingham, Edinburgh, and London, and contact channels listed on its company profile and website.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Public pricing. Differentiators: Description: The website publishes a pay-as-you-go tariff of 99p per call, which provides price visibility uncommon among many service providers.. Differentiators: Title: Free trial offering. Differentiators: Description: The company states that it offers a two-week free trial for outsourced call answering.. Differentiators: Title: Multi-office presence. Differentiators: Description: Public contact pages list offices in Wokingham, Edinburgh, and London, supporting a UK-localized operating footprint.. Differentiators: Title: Extended-hours availability. Differentiators: Description: The service. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Answer Centre's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: Answer Center. Competitors: Evidence: A similarly named answering-service provider appears in Outsource Accelerator, but it is a different company and should not be conflated with The Answer Centre.. Competitors: Relationship: adjacent. Positioning: Telephone answering service and business mailing address provider in the UK.. Market Signals: Outsource Accelerator identifies the company as a directory-listed BPO provider.. Market Signals: The company website emphasizes telephone answering services and virtual office-related offerings.. Differentiators: Established in 2000 as a UK telephone answering service.. Differentiators: Publicly listed UK office locations in Wokingham, Edinburgh, and London.. Differentiators: Offers extended-hours call handling and a free trial according to its website.. Pricing & Engagement: Models: Name: Pay as you go. Models: Best For: Businesses seeking variable usage-based call handling. Models: Description: Public tariff listed at 99p per call.. Models: Name: Trial-based onboarding. Models: Best For: Prospects wanting to evaluate service fit before committing. Models: Description: A two-week free trial is advertised for outsourced call answering.. Models: Name: Extended-hours add-on. Models: Best For: Businesses needing broader availability. Models: Description: Additional-hours coverage is available for a small extra charge, extending service to 7am-11pm seven days a week.. Summary: Public pricing is available for at least one tariff, and the company offers direct contact, online sign-up, and a trial-based entry point.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: Call answering. Categories: Services: Telephone message taking. Categories: Services: Outsourced call handling. Categories: Name: Virtual office. Categories: Services: Virtual office telephone number. Categories: Services: Call diversion support. Categories: Services: Business contact handling. Categories: Name: Reception support. Categories: Services: Virtual receptionist support. Categories: Services: Web and phone inquiry handling.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Wokingham. Centers: Country: United Kingdom. Centers: City: Edinburgh. Centers: Country: United Kingdom. Centers: City: London. Centers: Country: United Kingdom. Executive Summary: Summary: The Answer Centre appears to be a small, privately operated UK answering-service provider focused on business call handling, virtual office support, and related receptionist services, with public-facing pricing and office locations disclosed on its website.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: A Trustpilot review page exists for the company, but the available public snippet does not provide a reliable overall rating or sufficient review detail to summarize quantitatively here.. Credentials: Detail: A public review page exists, but the accessible snippet does not verify an overall score or review volume.. Credentials: Platform: Trustpilot. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe..

Methodology

The Answer Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 53 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.theanswercentre.co.uk/

Email: reception@theanswercentre.co.uk

Phone: 0800 093 7333

LinkedIn: https://www.linkedin.com/company/the-answer-centre

Frequently Asked Questions

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