The Contact People scorecard

Company Overview

The Contact People is a BPO company, founded in 2014, with approximately 50-99 employees. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: operational/support focused. Client Value Proposition: Summary: The Contact People presents itself as an outsourced contact-centre partner that helps businesses manage customer communications continuously, scale up or down for campaigns, and maintain service coverage when internal teams are unavailable.. Value Points: Title: Always-on coverage. Value Points: Description: 24-hour support is positioned to handle calls and customer contact outside normal business hours.. Value Points: Title: Scalable support capacity. Value Points: Description: Public sources state the operation can scale campaigns up or down according to client needs.. Value Points: Title: Continuity for customer contact. Value Points: Description: Overflow capture and business continuity support are part of the stated offering.. Value Points: Title: Multi-channel responsiveness. Value Points: Description: The company supports phone, chat, and email contact streams rather than voice-only handling.. Company Overview: Highlights: 24-hour contact centre. Highlights: UK-based. Highlights: Listed in Outsource Accelerator. Highlights: Call centre activities registered in UK company filings. Description: The Contact People is a UK contact centre and call-handling provider listed in the Outsource Accelerator directory. Public sources describe it as a 24-hour contact centre based in Liverpool, serving inbound and outbound customer communications needs.. Competitive Differentiators: Differentiators: Title: 24/7 operating model. Differentiators: Description: Public descriptions emphasize round-the-clock support for out-of-hours and overflow contact handling.. Differentiators: Title: Multi-channel contact handling. Differentiators: Description: Listed services include telephone answering, live chat, incoming email handling, and call overflow capture.. Differentiators: Title: Broad sector coverage. Differentiators: Description: Public profiles reference service across healthcare, facilities management, construction, telecommunications, travel, local councils, charities, and related sectors.. Differentiators: Title: Established

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: operational/support focused. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: The Contact People presents itself as an outsourced contact-centre partner that helps businesses manage customer communications continuously, scale up or down for campaigns, and maintain service coverage when internal teams are unavailable.. Value Points: Title: Always-on coverage. Value Points: Description: 24-hour support is positioned to handle calls and customer contact outside normal business hours.. Value Points: Title: Scalable support capacity. Value Points: Description: Public sources state the operation can scale campaigns up or down. (public_web; observed 2026-08-26)
• Company Overview: Highlights: 24-hour contact centre. Highlights: UK-based. Highlights: Listed in Outsource Accelerator. Highlights: Call centre activities registered in UK company filings. Description: The Contact People is a UK contact centre and call-handling provider listed in the Outsource Accelerator directory. Public sources describe it as a 24-hour contact centre based in Liverpool, serving inbound and outbound customer communications needs.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 45

• egs: 41.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Contact People's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: Concierge Contact Center. Competitors: Relationship: adjacent. Competitors: Name: Touch Support. Competitors: Relationship: adjacent. Competitors: Name: Content Guru. Competitors: Relationship: adjacent. Market Signals: Listed in an outsourcing directory with contact-center related capabilities and UK contact details.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound contact handling. Categories: Services: Telephone answering. Categories: Services: Call handling. Categories: Services: Overflow capture. Categories: Services: Call filtering. Categories: Name: Customer support operations. Categories: Services: Customer service. Categories: Services: Helpdesk support. Categories: Services: Business continuity call support. Categories: Services: Crisis management lines. Categories: Name: Digital customer channels. Categories: Services: Live chat. Categories: Services: Incoming email handling. Categories: Name: Specialist call services. Categories: Services: Engineer response. Categories: Services: Lone-worker support. Categories: Services: Card payment processing. Categories: Services: Order lines. Categories: Name: Sector-specific support. Categories: Services: Facilities maintenance support. Categories: Services: Travel reservations and modifications. Categories: Services: Recruitment and staff-management lines. Categories: Services: Local-council and charity support. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Delivery Center Details: Centers: City: Liverpool. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2001. Revenue Display: null. Sectors Display: Contact centres. Sectors

Geography

Countries listed in the structured record include -. Executive Summary: Summary: The Contact People appears to be a long-established UK contact centre operator focused on 24/7 telephone answering, live chat, overflow handling, and broader customer contact support for multiple sectors. Public directory and company-record sources place its headquarters in Liverpool and identify it as a private limited company active in call-centre activities.. Leadership & Executives: Executives: Name: Katherine Emma Horton. Executives: Title: Secretary. Executives: Name: Baneet Kaur. Executives: Title: Director. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

The Contact People's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 58 distinct source URLs and retained 53 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://people.com/

Email: sales@thecontactpeople.co.uk

Phone: 0345 053 2807

Frequently Asked Questions

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